Fraud Alert
The Parliamentary Joint Committee on Law Enforcement has recently opened an inquiry into crime as a service – but why is that relevant to consumer organisations? Crime as a Service, also called cybercrime as a service or CaaS, includes things like the acquisition of personal information and the proliferation of fake websites and bulk emails…
Read More Joint Committee Opens Submissions on Crime as a Service
Post thumbnail
Consumer advocacy groups have welcomed the Federal Government’s decision to open consultation on strengthening the mandatory Unit Pricing Code. Treasury has released a Consultation Paper on ways to strengthen the Retail Grocery Industry (Unit Pricing) Code of Conduct administered by the ACCC. The Code is a mandatory industry code of conduct made under Part IVB…
Read More Consultation Open to Strengthen Unit Pricing Code, Address Shrinkflation
SCAM
Australians reported more than 108,000 scams and financial losses of about $175 million to the National Anti-Scam Centre’s Scamwatch service in the first half of 2025, with fake websites, online advertisements, and contact through social media criminals’ preferred methods of reaching people. This Scams Awareness Week (25-29 August), the National Anti-Scam Centre is joining together…
Read More Scam Reports Down and Monetary Losses Up from 2024
decorative image
We all want to keep baby safe, especially during sleep and world-first safety standards in Australia aim to help parents reduce infant mortality rates due to SUDI and Sudden Infant Death Syndrome (SIDS). The updated AS 5407.1 and 54o7.2 for Enhanced Firmness – recognises that overly soft surfaces like pillows, mattresses, and adult beds are…
Read More Baby sleep mattresses – world first safety standard
Post thumbnail
The Reserve Bank of Australia (RBA) issued a media release on Tuesday 15 July in conjunction with the release of a Consultation Paper for the Review of Merchant Card Payment Costs and Surcharging. Based on the extensive public consultation since October 2024 is currently proposing the removal of surcharge on eftops, Mastercard and Visa cards;…
Read More RBA Seeks Feedback on Payment Costs and Surcharging
change, arrows, clouds-948024.jpg
At the 2025 ACCC National Consumer Congress the Consumers’ Federation of Australia, with help from CPRC’s Chandni Gupta, was proud to present our Consumer Advocacy Award for the best consumer advocacy campaign or project of the past year. The nominees this year were: 1. 10 Successes of the National Scams Campaign – scams are a huge…
Read More Centrepay Reforms Take Home the 2025 Consumer Advocacy Award
SCAM ALERT
The National Anti-Scam Centre is warning Australians to remain vigilant following reports scammers have been impersonating phone numbers belonging to the ACCC in an attempt to steal personal information. The ACCC and the National Anti-Scam Centre, which operates under the ACCC, have become aware of scammers using publicly available ACCC phone numbers, which are listed…
Read More Scam Warning for ACCC Impersonators
Bronze Justice statue
Consumer Action Law Centre CEO, Stephanie Tonkin says she is thrilled by the decision of the Australian Competition and Consumer Commission to launch a detailed review into the national impact and harms of unsolicited selling, consultation which opens today. “This decision by our national, economy-wide regulator shows the dynamic power of the ‘designated complaint’ super-complaint…
Read More Advocates Welcome ACCC Review into Unsolicited Selling
Post thumbnail
More than 430,000 Australians are living with dementia and the number is growing as our population ages. Dementia is an umbrella term for a group of conditions of which Alzheimer’s disease is the most common. Because dementia is the second leading cause of death in Australia there is considerable interest in managing its social and economic…
Read More Dementia Inclusive Communities and Standards
Post thumbnail
Consumer group CHOICE has tested 20 popular SPF 50 or 50+ sunscreens and found 16 of 20 products didn’t meet their SPF claims. Sunscreens were chosen from a range of brands, retailers, and price points, and tested by experts in a specialised, accredited sunscreen lab. “Of the 20 sunscreens we tested, only four products actually…
Read More CHOICE study finds most sunscreens fail to meet packaging claims
TIME for CHANGE
ACCAN has today welcomed the announcement from Minister for Communications Anika Wells that the Telecommunications (Domestic, Family and Sexual Violence Consumer Protections) Industry Standard 2025 has been finalised and will come into effect on 1 July 2025 as a crucial milestone for Australians experiencing domestic, family and sexual violence. This outcome follows sustained advocacy from…
Read More New Telco Standard to Apply from July 1st
Law Cases
Online services platform Mable Technologies Pty Ltd (Mable) has admitted to breaching the Australian Consumer Law (ACL) by using unfair contract terms when connecting people seeking care support to independent support workers. Support services facilitated through Mable include social support, domestic support, nursing services and allied health services. Clients using the platform include participants on…
Read More Mable admits unfair contract terms a breach of consumer law
