Everyday Consumer Archives - Consumers' Federation of Australia

27 January , 2026

Consultation Opens for Supermarket Price and Loyalty Program Transparency

The Federal Government has released a consultation paper on new requirements for supermarkets to improve transparency about prices, promotions and loyalty programs. The proposals directly respond to recommendations from the Australian Competition and Consumer Commission’s Supermarkets Inquiry, which found that current pricing and promotional practices often make it too difficult for consumers to assess value…

11 December , 2025

Important Consumer Ministerial Statement to Federal Parliament

On 26 November2025, The Hon Dr Andrew Leigh MP (Assistant Minister for Productivity, Competition, Charities and Treasury) made the first consumer ministerial statement to Parliament in 17 years. The statement, to the House of Representatives, contained information about a wide range of measures the government has taken, or plans to take, to better protect and…

30 October , 2025

Advocates Call for Immediate Crypto ATM Ban as Scam Victims are ‘robbed in broad daylight’

Crypto ATMs are a clear vector for scam activity focusing on older victims*, charging eye-boggling fees and causing massive harms – “the Albanese Government should do the right thing and ban them now” says Consumer Action Law Centre CEO, Stephanie Tonkin. AUSTRAC reports Australia’s crypto ATMs handle 150,000 transactions moving close to $275 million a year…

13 October , 2025

World Standards Day 14 October 2025

Shared vision for a better world: Spotlight on the UN Sustainable Development Goal 17 Partnerships for the goals World Standards Day is celebrated every year on the 14 October and offers the opportunity to increase understanding of the importance of standardization. Most of us are not aware of how standards work or why we need them.…

2 October , 2025

Misused and Confused – Report Highlights Need for Information and Transparency

The Consumer Policy Research Centre (CPRC), with funding from Energy Consumers Australia, has recently released a report (Misused and Confused: Why information on large appliances falls short) on the practices around the sale of large appliances; specifically focusing on what Australian consumers are looking for (“reliable, affordable products with clear information on repair options, efficiency,…

2 October , 2025

AFIA Publishes New Code of Practice

The Australian Finance Industry Association (AFIA) has recently unveiled its Finance Industry Code of Practice – the first of its kind for Australia’s non-bank lending and specialist banking sector – setting a new benchmark for integrity, transparency and fairness across the industry. The Code reflects AFIA members’ commitment to protecting customers, strengthening trust and ensuring…

12 September , 2025

Joint Committee Opens Submissions on Crime as a Service

The Parliamentary Joint Committee on Law Enforcement has recently opened an inquiry into crime as a service – but why is that relevant to consumer organisations? Crime as a Service, also called cybercrime as a service or CaaS, includes things like the acquisition of personal information and the proliferation of fake websites and bulk emails…

10 September , 2025

Consultation Open to Strengthen Unit Pricing Code, Address Shrinkflation

Consumer advocacy groups have welcomed the Federal Government’s decision to open consultation on strengthening the mandatory Unit Pricing Code. Treasury has released a Consultation Paper on ways to strengthen the Retail Grocery Industry (Unit Pricing) Code of Conduct administered by the ACCC. The Code is a mandatory industry code of conduct made under Part IVB…

29 August , 2025

Scam Reports Down and Monetary Losses Up from 2024

Australians reported more than 108,000 scams and financial losses of about $175 million to the National Anti-Scam Centre’s Scamwatch service in the first half of 2025, with fake websites, online advertisements, and contact through social media criminals’ preferred methods of reaching people. This Scams Awareness Week (25-29 August), the National Anti-Scam Centre is joining together…

29 July , 2025

Baby sleep mattresses – world first safety standard

We all want to keep baby safe, especially during sleep and world-first safety standards in Australia aim to help parents reduce infant mortality rates due to SUDI and Sudden Infant Death Syndrome (SIDS). The updated AS 5407.1 and 54o7.2 for Enhanced Firmness – recognises that overly soft surfaces like pillows, mattresses, and adult beds are…

21 July , 2025

RBA Seeks Feedback on Payment Costs and Surcharging

The Reserve Bank of Australia (RBA) issued a media release on Tuesday 15 July in conjunction with the release of a Consultation Paper for the Review of Merchant Card Payment Costs and Surcharging. Based on the extensive public consultation since October 2024 is currently proposing the removal of surcharge on eftops, Mastercard and Visa cards;…

7 July , 2025

Centrepay Reforms Take Home the 2025 Consumer Advocacy Award

At the 2025 ACCC National Consumer Congress the Consumers’ Federation of Australia, with help from CPRC’s Chandni Gupta, was proud to present our Consumer Advocacy Award for the best consumer advocacy campaign or project of the past year. The nominees this year were: 1. 10 Successes of the National Scams Campaign – scams are a huge…