In line with our Consumer Representation Policy, CFA can appoint representatives or nominate representatives for consideration by the appointing body. In some instances, the appointing body makes the appointment without involving CFA, however we encourage bodies to consider the representative policy.
Below are the names of CFA’s current consumer representatives on government or industry bodies.
ABA Consumer Outcomes Group
The Australian Banking Association (ABA) Consumer Outcomes Group is a joint bank and consumer representative forum for discussing and responding to existing and emerging issues to improve consumer outcomes in retail banking.
CFA-appointed representatives: Lynda Edwards (Financial Counselling Australia), Paul Holmes (National Legal Aid), Roberta Grealish (Consumer Credit Legal Service WA), Corey Irlam (Council on the Ageing), Matthew Martin (Mortgage Stress Victoria) and Bettina Cooper (Financial Rights Legal Centre – Mob Strong Debt Help).
Australian Finance Industry Association Buy Now Pay Later Code of Practice Code Compliance Committee
The Buy Now Pay Later Code Compliance Committee (CCC) is an independent committee responsible for the administration and enforcement of the Code of Practice. As part of their role in administering the Code, the CCC will monitor and investigate a Code Compliant Member’s compliance, and impose sanctions for non-compliance.
Consumer representative: Philip Cullum.
Australian Securities and Investment’s Commission: Consumer Advisory Panel (CAP)
The CAP advise ASIC on current consumer protection issues and give feedback on ASIC policies and activities. See www.asic.gov.au.
CFA representative: Gail Pearson.
AusPayNet Stakeholder Advisory Council
AusPayNet established the AusPayNet Stakeholder Advisory Council (ASAC) in 2021 to insure that the perspectives of all stakeholders who play a key role in the payments ecosystem are able to be appropriately with AusPayNet and its Members, which includes banks and other entities involved in the payments system.
CFA representative: David Hofierka.
Customer Owned Banking Association: Code of Practice Code Compliance Committee
The Code Compliance Committee supports credit unions, mutual banks and mutual building societies to achieve service standards Australians can trust. See http://www.cobccc.org.au/
CFA representative: Karen Cox.
Food Standards Australia and New Zealand: Consumer and Public Health Dialogue (CPHD)
The CPHD provides a means by which FSANZ can engage in deeper consultation with peak consumer and public health bodies and academics. See www.foodstandards.gov.au
CFA representative: Ian Jarratt.
National Measurement Institute (NMI): Consumer and Industry Liaison Committee (CILC)
The CILC’s principal purposes are to allow representatives of NMI, industry and consumers to exchange views about trade and regulatory matters as they relate to trade measurement and to formulate advice to NMI aimed at improving the efficiency and effectiveness of the regulatory framework and service levels. See www.measurement.gov.au
CFA representative: John Furbank.
Health Star Rating Advisory Committee
The HSRAC is made up of representatives from public health, industry and government, and provides policy support to the Health Star Rating system. The HSRAC operates in accordance with the Terms of Reference endorsed by the Food Regulation Standing Committee. They are responsible for overseeing the day-to-day implementation of the system and for providing governance support. See About | Health Star Rating System
CFA representatives: Polly Plowman.
Standards Australia: Technical Committees
CFA nominates representatives to Technical Committees through the CFA Standards Project. Details available on the Standards Project pages of this website.
CFA Standards Project Coordinator: Regina Godfredson.