Consumers' Federation of Australia

5 December , 2018

New report from leading consumer and tenancy group on renting in Australia

New research from leading consumer and tenancy groups (CHOICE, National Shelter and the National Association of Tenant Organisations (NATO)) show that Australians who rent are living in fear of eviction and rent rises. The report ‘DISRUPTED: The consumer experience of renting in Australia ‘DISRUPTED: The consumer experience of renting in Australia’ surveyed Australians who rent…

5 December , 2018

Scam Technology Project to address proliferation of scams

The ACMA has established a Scam Technology Project to explore practical technical solutions to address the proliferation of scam calls over Australian telecommunications networks. ‘Scam calls are more than a nuisance. They pose a real threat, particularly to those in vulnerable circumstances such as older people,’ said ACMA Chair Nerida O’Loughlin. “This project will investigate…

5 December , 2018

Pricing it right

New unit pricing standard empowers consumers Consumers have been equipped with a new tool making buying decisions easier with products now able to be compared on a fairer level, thanks to an international effort spearheaded by Australian experts including Consumers Federation of Australia (CFA) representative Ian Jarratt. The recently published International Standard, ISO 21041:2018, Guidance on…

4 December , 2018

New standard to help minimise risks at trampoline parks

The trampoline park industry in Australia has grown from a few centres in 2012 to over 80 open today. With this increase in popularity comes a higher chance of injury, and a greater role for standards to play in minimising risks that might lead to such injuries. Read more here Consumers Federation of Australia (CFA) representative…

3 December , 2018

International Volunteer Day 2018

International Volunteer Day (IVD) 5 December 2018, “Volunteers build resilient communities”, recognises volunteers worldwide – with a special focus on local community volunteers – who contribute to making their communities more resilient against natural disasters, economic stresses and political shocks. The campaign theme combines the recognition of volunteers with concrete evidence from the State of the World’s…

1 December , 2018

Energy prices are coming down

Over 458,000 Australian families and 39,000 small businesses are getting a better deal on their energy prices thanks to pressure from the Morrison Government on the big energy companies to put customers first. Origin Energy and Alinta have today joined AGL, EnergyAustralia, Next Business Energy, WINconnect, and PowerShop in lowering standing offers on 1 January…

1 December , 2018

Federal Labor promises crack down on ticket gouging

Labor will give Aussie sports and music fans a fair go, cracking down on ticket gouging which locks fans out of major events. Labor will introduce a national ban on the use of ticket-buying bot software, which flood ticket websites to purchase the most tickets possible, causing ordinary consumers to miss out. It is estimated bots account…

1 December , 2018

First National Framework to help reduce harm from online wagering

All Australian governments are now formally committed to the country’s first National Consumer Protection Framework to ensure greater protection for people participating in online wagering. Federal Minister for Families and Social Services, Paul Fletcher, said the National Consumer Protection Framework for online wagering provides 10 strong, nationally consistent minimum protections for consumers of Australian interactive wagering services. “The National…

30 November , 2018

Consumers Society TV – The Buggle Baby Monitor

This week Consumers International launched a 90-second video that was created in partnership with the Internet Society. The video brings to life some of the security issues with smart devices in the home and is accompanied by five tips to help people connect SMART! Click below to watch the video. CONNECT SMART The number of products and objects connected…

30 November , 2018

Fairer health insurance

Our health system should empower and support us to live happy and healthy lives. But increasingly, thousands of us are feeling frustrated by high-cost, low-value and overly complex health insurance policies. CHOICE research finds the majority of us don’t feel like we get value from our health insurance and are hit with high costs when…

29 November , 2018

Banks’ compliance, monitoring and reporting deficient, report finds

Banks breached their Code of Banking Practice 10,123 times in 2017–18, according to a Banking Code Compliance Monitoring Committee (CCMC) report released today. The CCMC said these self-reported breaches of the Banking Code affected more than 3.4 million people, costing them more than $95 million. However, these impacts are likely to be significantly understated. The number…

28 November , 2018

Who controls the data your smart meter collects about you?

The UK and Australian energy markets are remarkably similar. In both markets a smart meter rollout is currently underway. Comparing the rights the UK regulator gives UK consumers to control their smart meter, against the total lack of control the Australian Energy Market Commission (AEMC) offers Australian consumers, is enlightening. In this article by Dr Martin…