ACMA moves to protect Australians from phone scams

two people texting on smartphones

The Australian Communications and Media Authority (ACMA) today launched the next phase of its action plan to combat scams, unveiling a suite of new resources designed to help Australians protect themselves on their home and mobile phones from scams.

Chair of the ACMA’s Scam Taskforce Fiona Cameron said scammers are using the COVID-19 pandemic to take advantage of Australians. The ACCC’s Scamwatch has received more than 3,000 scam reports mentioning the coronavirus — with over $1.3 million in reported losses since the pandemic began.

“Phone scammers are sophisticated, and they target everyone, so Australians need to know what to look out for,” Ms Cameron said.

“These scams impersonate government and other trusted brands to trick people into giving personal and financial details.

“These new resources provide people with simple tools to help them spot—and stop—scams. Phone scammers often pretend to be from someone you trust, such as a bank or a phone company. Scammers then usually ask you for personal information or money.

“If you’ve been scammed, don’t be embarrassed—get help immediately by telling your bank and your phone company.

“You can also protect yourself by never giving out personal details, and letting calls go to voicemail if you don’t know who it is. If it’s a scam, block and report it,” she said.

The ACCC’s recent Targeting scams report found Australians lost over $634 million to scams in 2019, a 30 per cent increase on the previous year. Phone calls remain the preferred contact method of scammers with over 58 per cent of Scamwatch reports in 2019 concerned contact via call or text.

The new resources deliver on the ACMA’s action plan to combat scams, which identified awareness and education programs as one of a number of strategies to protect consumers from phone scams.

Visit the ACMA website to access the resources and information that include posters translated into different languages, social media graphics and animations to build community awareness.

The ACMA invites industry and consumer groups to make use of the resources to reach Australians, particularly those who may be in vulnerable circumstances.

To report a scam, visit the Scamwatch website.

ACMA MR 31/2020

For more information, please contact ACMA Media on 0438 375 776 or