Gerard Brody (Chair) began in consumer advocacy as a policy officer and solicitor with Consumer Law Centre Victoria, before working as a Senior Policy Officer with Consumer Action. Gerard then worked with the Brotherhood of St Laurence as Senior Manager Financial Inclusion, leading the national rollout of the Saver Plus program. Gerard returned to Consumer Action in 2011 to lead the Centre’s policy and campaigns work and assumed the role of CEO in 2013. Gerard has represented consumers on a number of bodies, including the Australian Competition and Consumer Commission’s Consumer Consultative Committee, the Australian Securities and Investments Commission’s Consumer Advisory Panel and the Australian Energy Regulator’s Customer Consultative Group. Gerard has a Masters in Public Policy and Management, Bachelor of Laws (Hons) and Bachelor of Arts (Hons) from the University of Melbourne.

Gordon Renouf  (Deputy Chair) is one of the team at Ethical Consumers Australia. ECA produces Otter – information about safe, green and fair consumer choices. He is a consumer policy consultant and a member of the Banking Code Monitoring and Compliance Committee, Deputy Chair of Justice Connect (formerly the Public Interest Law Clearinghouse), a member of the Commonwealth Consumer Affairs Advisory Council and Chair of Good Environmental Choice Australia. Gordon was previously Director, Policy and Campaigns, for CHOICE,  Director of the Northern Territory Alcohol Framework, and Foundation Director of the National Pro Bono Resource Centre.

Catriona Lowe (Treasurer) was the Chair of CFA from 2007-13 and is currently consulting on a range of consumer-focused projects.  She was until March 2013 the co-CEO of the Consumer Action Law Centre. Prior to joining Consumer Action, Catriona was a Director in the Australian Competition and Consumer Commission’s Policy and Liaison Branch. She was Deputy Director and the first Principal Solicitor of the legal practice at Consumer Law Centre Victoria and spent five years in practice as a litigation lawyer.  She is a member of the Board of the Financial Ombudsman Service and a member of the Council of the Telecommunications Industry Ombudsman.

Xavier O'Halloren 2016 bw Xavier O’Halloran is a Policy and Campaigns Advisor at CHOICE, Australia’s largest consumer organisation. Xavier works primarily on consumer finance related issues, including superannuation and life insurance. Previously he worked at the Australian Communications Consumer Action Network (ACCAN) as a Policy Officer working on telecommunications consumer protection and competition policy. He has represented consumers on several industry code development and regulator advisory bodies. Xavier has a Bachelor of Social Science, Politics and International Studies (Hons) and a Juris Doctor from the University of New South Wales.



John 1John Furbank John Furbank is Secretary of Consumers Federation of Australia Executive Committee, Secretary of Consumers Association of South Australia and member of the National Measurement Institute’s Consumer, and Industry Liaison Committee. John represented Australia as Head of Delegation ISO COPOLCO 2011-2016 and is Chair ISO PC 294 Guidance on unit pricing and SA CS-113 (mirror committee for PC 294) and member of Standards Australia Standards Development and Accreditation Committee. John is a compliance professional specialising in advising and auditing industry on compliance with Australian and international technical standards and consumer protection legislation.  Formally John held a number of senior positions with fair trading and consumer protection authorities in Australia, United Kingdom and, during mid 1990’s, was Director of Fair Trading, Fiji.

Ian Jarratt is a retired economist and policy analyst.  He is a member of the Queensland Consumers Association and currently specialises in research and advocacy on energy and grocery market information issues, especially grocery unit pricing.  Ian is a consumer representative on several Queensland consumer advisory committees.

Carmen Daniels is currently Research and Communications Manager at the Indigenous Consumer Assistance Network, an organisation she was involved in founding.

Current at 7 December 2016