Research

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When was the last time you were certain that your data wasn’t being collected, shared, tracked or used in unfair business practices? A recently released joint research report from the Consumer Policy Research Centre (CPRC) and the University of New South Wales (UNSW) ‘Singled Out: Consumer understanding – and misunderstanding – of data broking, data…

Read More No Say, No Knowledge, No Control: Personal Data in Australia

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The Federal Department of Health and Aged Care has engaged a project team led by the University of Wollongong to deliver a feasibility study on options to limit unhealthy food marketing to children. Recommendations will be provided to Government for consideration by mid-2024.

Information about the project and the consultation paper are available here and the closing date for comments is 15 March.

Read More Federal Government Opens Consultation on Feasibility Study for Limiting Unhealthy Food Marketing to Children

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The results of recent research on grocery unit pricing (pricing per standardised unit of measurement) in the United Kingdom have been released by Competition and Markets Authority. The research involved: The Queensland Consumers Association says that many of the results are very relevant to grocery unit pricing in Australia including that: The CMA’s conclusions from…

Read More Results of UK Research on Grocery Unit Pricing Released

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New research released by ASIC’s Moneysmart has shed light on the financial concerns of Australian Gen Z women, revealing that they are more likely than Gen Z men to feel stressed and overwhelmed by finances and money.
“These findings demonstrate the importance of empowering young women to move past girl math and take control of their finances. Countless studies have shown financially literate people are better at budgeting and saving, managing mortgages and debt, planning for retirement, and growing their wealth. These behaviours aren’t inherent – they can be learnt at any age. That’s why we need to change the equation on girl math in 2024,”

Read More MoneySmart Data Reveals Gender Disparity in Young Adult’s Financial Stress

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Consumer Policy Research Centre CEO Erin Turner will be facilitating the ‘Is it liveable?’ webinar with Tenants Victoria CEO Jennifer Beveridge on Wednesday February 7th at 4:00pm-4:30pm AEDT (GMT+11) to discuss the recent joint research project and report on the safety, cleanliness and liveability of rental properties. The webinar will feature discussion and analysis of…

Read More “Is it liveable?” CPRC and Tenants Victoria Rental Property Webinar

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Original news article by Standards Australia (20/12/2023). A soon-to-be-released Standards Australia publication supporting the responsible expansion of AI has been showcased at an international event. Aurelie Jacquet, Chair of Australia’s AI standards committee, and Roland Terry-Lloyd, Head of Engagement & Strategic Delivery, represented Standards Australia at the recent 2023 Global Partnership on Artificial Intelligence (GPAI) Summit in…

Read More Standards and Artificial Intelligence in the APEC Region

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The 2023 Australian Consumer Survey has just been released and the figures are interesting, with a little over half of all purchases in Australia are now made online compared to 23% in 2016. The concerns of consumers also reflects this online trend as consumers making online international purchases are often unsure about the application of Australian Consumer Law (ACL), and as more and more people are targeted by, and are concerned about, scams.

Read More Consumer Thoughts: 2023 Australian Consumer Survey Released

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Financial Counselling Australia, in conjunction with the state and territory financial counselling associations, released its bi-annual Rank the Banks (and Other Lenders) survey which found the big four banks performing well, but all other lenders failing their customers in financial hardship.

The survey collates the views of financial counsellors on how the banking industry and other lenders respond to customers in financial hardship. Undertaken in late September and October 2023, 431 financial counsellors responded from every Australian state and territory for a response rate of 42 per cent.

Read More 2023 Rank the Banks (and Other Lenders) Released

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A report from our Consumers International Global Congress representative, Deputy Chair Chandni Gupta Final day of the 2023 Global Congress and the pace remained fast and fascinating with enlightening presentations with a key focus on sustainability to close off the conference. Below are some highlights from Day 3. Sustainable appliances for a green transition An…

Read More Building a Resilient Future – Day 3 of Consumers International Global Congress

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“The next steps in our continuing scrutiny of these important parts of the online economy include developing strong guidelines for online operators so they clearly know what we expect, before a renewed focus on enforcement,” ACCC Acting Chair Catriona Lowe said.

“Influencers and businesses need to review their practices and improve compliance with the Australian Consumer Law to ensure consumers can trust the information they find online.”

Of the 118 social media influencers reviewed in the ACCC’s influencer sweep, 81 per cent were found to be making posts that raised concerns under the Australian Consumer Law for potentially misleading advertising.

Read More Scrutiny of Influencers and Businesses Over Online Reviews and Misleading Advertising Continues