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The latest data from the Telecommunications Industry Ombudsman (TIO) reveals that consumers and small businesses made 14,671 complaints between October and December 2023, an increase of 13.4 percent compared to the previous quarter, but a 17.9 percent decrease compared to the same time last year.

Read More Complaints to TIO Increased for the Quarter But the Yearly Decrease Trend Continues

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The Telecommunications Industry Ombudsman (TIO) has released the report ‘A time for change – Three years of systemic investigations in review’, calling for improved consumer protections through stronger regulation in the telco sector, and the establishment of a registration scheme for telcos.

Read More “Current rules no longer fit for purpose”: TIO Calls for New Rules to Better Protect Consumers

The Telecommunications Industry Ombudsman’s (TIO) Quarter Three Complaints Report shows residential consumers and small businesses made 17,777 complaints about phone and internet services between January and March this year. While complaints have remained steady compared to the previous quarter, the results show an almost 19 per cent decrease against the same period last year.

Read More Problems Persist but Hold Steady – TIO 3rd Quarterly Report