TIO

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The Telecommunications Industry Ombudsman (TIO) is proposing amendments to their Terms of Reference in response to the 2022 Independent Review, correcting drafting issues, and recent legislative change. From the TIO (original here): The proposed changes are limited to responding to recent legislative change, implementing recommendations from the 2022 Independent Review and correcting drafting issues. We…

Read More Consultation on TIO’s Proposed Changes to the Terms of Reference

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The Telecommunications Industry Ombudsman is establishing a Telco Accessibility Task Force to remove the barriers to effective dispute resolution in the telecommunications industry and improve the industry’s ability to address consumer issues. We are calling for expressions of interest to join the Task Force from cross-sector leaders and decision-makers at telecommunications providers, consumer groups, relevant…

Read More Telco Accessibility Taskforce Accepting Expressions of Interest

Barriers to Effective Resolution in the Telecommunications Industry; Key insights Report Telecommunications Industry Ombudsman; Consumer Policy Research Centre

New research commissioned by the Telecommunications Industry Ombudsman (TIO) shows more than 75 percent of Australians have experienced some form of vulnerability in the last 12 months. The research, produced via a partnership between the Consumer Policy Research Centre (CPRC) and the TIO unearthed a suite of sobering assessments in relation to the vulnerability of the consumer…

Read More New Research Highlights Sorry State of Consumer Experience and Trust with Telcos

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The latest data from the Telecommunications Industry Ombudsman (TIO) reveals that consumers and small businesses made 14,671 complaints between October and December 2023, an increase of 13.4 percent compared to the previous quarter, but a 17.9 percent decrease compared to the same time last year.

Read More Complaints to TIO Increased for the Quarter But the Yearly Decrease Trend Continues

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The Telecommunications Industry Ombudsman (TIO) has released the report ‘A time for change – Three years of systemic investigations in review’, calling for improved consumer protections through stronger regulation in the telco sector, and the establishment of a registration scheme for telcos.

Read More “Current rules no longer fit for purpose”: TIO Calls for New Rules to Better Protect Consumers

The Telecommunications Industry Ombudsman’s (TIO) Quarter Three Complaints Report shows residential consumers and small businesses made 17,777 complaints about phone and internet services between January and March this year. While complaints have remained steady compared to the previous quarter, the results show an almost 19 per cent decrease against the same period last year.

Read More Problems Persist but Hold Steady – TIO 3rd Quarterly Report