ACCAN

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Researchers from Deakin University and the Victorian University of Wellington are conducting an Australian Communications Consumer Action Network (ACCAN) funded project and are looking for participants. The goal of the project is to understand how ‘communication’ is understood by diverse consumers, with the view to better inform the regulation of digital communications technologies. Participation will…

Read More Consumer Research on Defining Communication

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The Board of the Australian Communications Consumer Action Network (ACCAN) today announced the appointment of Ms Carol Bennett as Chief Executive Officer for the organisation with effect from 8 July 2024. Carol is a highly respected leader with a remarkable track record of delivering positive change for consumers and communities in all her previous CEO…

Read More ACCAN Appoints Carol Bennett as New CEO

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Below is the Centre for Media Transition’s website post on The Enforcement of Telecommunications Consumer Protections and the accompanying media release on the report by the Australian Communications Consumer Action Network (ACCAN). The website posts were released on 3/04/2024 and are available here (https://www.uts.edu.au/research/centre-media-transition/projects-and-research/enforcement-telecommunications-consumer-protections) and here (https://accan.org.au/media-centre/media-releases/2288-uts-enforcement-report). As noted by both the report and ACCAN,…

Read More 13 Years of ACMA Telecommunications Enforcement

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“Industry should be providing consumers with clear information about which devices will and won’t work with Triple Zero and can be relied on to access emergency services. The working group and the major telcos must clearly communicate to consumers how they can identify if their device will work after the 3G shutdown, or whether they need to upgrade their device.”

Read More Industry Working Group Welcomed by Consumers as Deadline for the 3G Network Approaches

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A coalition of advocacy groups, including Consumer Action Law Centre, CHOICE and the Australian Communications Consumer Action Network, have come out forcefully stating that customer reimbursement, paid for by industry through a customer’s own bank, must be at the centre of the Federal Government’s proposed new scam laws. The advocates say the new laws must be urgently implemented by the end of this year to stop the billions of dollars that are being lost by Australians every year to scammers.

Read More Industry Liability the Clear Path to Scam Reform

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The current USO only provides consumers with a right to a standard telephone service. A standard telephone service refers to a landline (home phone) connection many of us grew up with, and must provide access to local, national and international calls, untimed local calls, and free access to emergency service numbers.

These services are essential, and for many individuals residing in regional, rural, and remote areas they are a reliable and trusted lifeline during natural disasters and emergencies.

However, communications technology and public expectations have changed since the USO was introduced, and USO reform may provide opportunities to get a better deal for consumers and ensure more reliable and robust services.

Read More Universal Service Obligations – Have Your Say in the Future of Communication

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“ACCAN has unfortunately continued to receive extremely concerning reports of victim-survivors being asked to engage with perpetrators,” said ACCAN Deputy CEO, Dr Gareth Downing.

“Technology-facilitated abuse is becoming more commonplace, and it is unconscionable that Australians facing DFV risk being cut off from potentially life-saving channels of communication, due to poor practices and processes on the part of some in industry” said Dr Downing.

Read More ACCAN Calls for Consumer Protection Against Domestic and Family Violence