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The Queensland Consumers Association (QCA) says action is needed to give consumers as well as suppliers a fairer go when dealing with supermarkets. QCA spokesperson Ian Jarratt says the Federal Government’s decision to change the Food and Grocery Code of Conduct to help farmers and other suppliers in their dealings s with large supermarkets, highlights…

Read More Consumers Want a Fair Go for Supermarket Shoppers Too

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The ACCC response to the latest draft of the Telecommunications Consumer Protections (TCP) Code validates long-held consumer concerns about the suitability of self-regulation to protect telecommunications consumers. The Australian Communications Consumer Action Network (ACCAN) welcomes and supports the comments of the Australian Competition and Consumer Commission (ACCC) on the May 20 draft of the TCP…

Read More Advocates Argue for Direct Regulation of Communication as an Essential Service

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The Albanese Government has approved three consumer and small business advocates as designated complainants. Designated complainants will be able to submit complaints to the Australian Competition and Consumer Commission (ACCC) about significant or systemic market issues affecting Australian consumers or small businesses. When a designated complaint is lodged, the ACCC will be required to consider…

Read More New ‘Designated Complainants’ Appointed by Albanese Government

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Financial Counselling Australia welcomes the sanctioning of Westpac for breaching the Banking Code of Practice when it closed its branch in Tennant Creek. The branch was suddenly shut in September 2022 leaving some customers with no access to money. “It was a complete mess and done with no consultation. Some people were unable to buy…

Read More Advocates Welcome Sanctioning of Westpac for Branch Closure

A study of local economic abuse in First Nations communities with special focus on Australia and Canada June 2024 Jerry Buckland Canadian Mennonite University Winnipeg, Manitoba Carmen Daniels Indigenous Consumer Assistance Network Cairns, Queensland ICAN

Today, ICAN releases its literature review: A study of local economic abuse in First Nations communities with a special focus on Australia and Canada. The study was undertaken by Professor Jerry Buckland from the Canadian Mennonite University (CMU) and Carmen Daniels, Research Manager at ICAN. ICAN’s purpose in undertaking the research, was to review the literature…

Read More ICAN Releases Literature Review on Economic Abuse in First Nations Communities

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Consumer group CHOICE has today released its first quarterly, government-funded report on supermarket prices across Australia. 

As part of the research, CHOICE sent mystery shoppers to 81 regional and metropolitan supermarkets across the country, including Aldi, Woolworths, and Coles, to record prices for 14 common grocery items. 

Read the full story here:

Read More CHOICE Supermarket Basket Survey Reveals Clear Winner

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Consumers’ Federation of Australia (CFA) and CHOICE has made a submission to the Productivity Commission about future National Competition Policy reforms. The submission stresses the need to analyse potential policy reforms with a focus on their effects on consumers and households, urging the Commission to prioritise understanding how different groups might be affected. The submission’s…

Read More Productivity Commission National Competition Policy Reforms Submission

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The groups emphasise the critical role of the Commissioner’s office in addressing the unique challengesof the strata sector, which currently houses 35% of NSW residents, with projections of 50% by 2040. “Despite the visionary establishment of the Strata and Property Services Commissioner’s Office, and thecommendable efforts of John Minns since his appointment, the office is…

Read More Consumer Groups Call for Increased Resourcing of NSW Strata & Property Services Commissioner as Strata Populations Increase

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The 2023 Life Insurance Code of Practice (the Life Insurance Code) introduced a requirement for insurers to have family violence policies available online for their customers. For many life insurers this will be the first publicly available written policy indicating how they will support customers experiencing family violence. Family violence – in the form of…

Read More Financial Rights Publishes Report on Best Practice in Life Insurer Family Violence Policies


The 2024 First Nations Super Summit has set five crucial priorities for the Indigenous Superannuation Working Group to address over the next 12 months, aiming to elevate super standards for First Nations people. These priorities include the standardisation of forms and the empowerment of financial counsellors to act on behalf of their Indigenous clients, as…

Read More Five Priorities Highlighted by First Nations Super Summit Report