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At the 2025 ACCC National Consumer Congress the Consumers’ Federation of Australia, with help from CPRC’s Chandni Gupta, was proud to present our Consumer Advocacy Award for the best consumer advocacy campaign or project of the past year. The nominees this year were: 1.    10 Successes of the National Scams Campaign – scams are a huge…

Read More Centrepay Reforms Take Home the 2025 Consumer Advocacy Award

Bronze Justice statue

Consumer Action Law Centre CEO, Stephanie Tonkin says she is thrilled by the decision of the Australian Competition and Consumer Commission to launch a detailed review into the national impact and harms of unsolicited selling, consultation which opens today. “This decision by our national, economy-wide regulator shows the dynamic power of the ‘designated complaint’ super-complaint…

Read More Advocates Welcome ACCC Review into Unsolicited Selling

Webinar MADE TO MANIPULATE 3 June 2025

The Consumer Policy Research Centre (CPRC) will be hosting a webinar on June 3rd at 4:30pm to 5:30pm AEST, to register for the event follow the directions here. From CPRC’s Events page: Is your online “freedom of choice” just an illusion? Every day, websites and apps deploy sophisticated design traps that manipulate your decisions without…

Read More Webinar: Made to Manipulate – A Global Tour of Dark Patterns

News

Financial counsellors have launched their federal election campaign – When every dollar counts, so does financial counselling – we can’t afford to wait. Financial Counselling Australia (FCA), along with all the state financial counselling associations, is calling for a commitment from all sides of politics to provide increased and more sustainable funding, particularly for face-to-face financial…

Read More Every dollar counts – financial counsellors launch election campaign

Salespeople Do Not Knock Leave these premises immediately

Consumer Action Law Centre is calling for a nationwide ban on unsolicited selling in the first ever designated ‘super’ complaint presented to the Australian Competition and Consumer Commission (ACCC). A designated complaint is a new power that allows complainants to raise an issue with the ACCC, which the ACCC is required to consider and come back with…

Read More Unsolicited door-to-door sales the target of Australia’s first Designated Complaint

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Australia’s peak communications consumer body, ACCAN, has today called for the weak and ineffective industry-drafted Telecommunications Consumer Protections (TCP) Code to be scrapped in favour of robust and enforceable industry standards that better protect Australian consumers. Communications are an essential service – yet the rules which exist to protect communications consumers are failing in their…

Read More Time to scrap ‘consumer protection’ rules that don’t protect consumers

News

This is a joint submission made on behalf of:• Consumer Action Law Centre• CHOICE• The Australian Communications Consumer Action Network• Financial Rights Legal Centre• Super Consumers Australia• Financial Counselling Australia• Westjustice• Consumer Credit Legal Service WA Our organisations are pleased to have the opportunity to provide our feedback to the Senate Economics Legislation Committee. We…

Read More Joint Submission Urges Law Reform and Mandatory Industry Action

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Consumers will now have a voice at the table to determine how the NBN can better serve the needs of communities around Australia thanks to a $2.56 million funding grant from the Australian Government to the Australian Communications Consumer Action Network (ACCAN). As the peak communications consumer body, ACCAN’s new funding will allow it to…

Read More Australian Consumers Now Have a Voice at the NBN Table

News

Consumer Action Law Centre CEO Stephanie Tonkin said she was absolutely delighted that Minister Bill Shorten has announced consumer protections and reforms to Centrepay that restore it to its original purpose; that it should only be used by consumers to make regular voluntary payments for essential bills and expenses. (link to media release) “We have…

Read More New Centrepay Reform Bans Predatory Rent-to-Buy’s in Win for Consumers and Advocates

Knowledge is Power

ICAN’s Yarnin’ Energy team launched a ‘Get emPOWERed!’ competition on Monday the 11th of November. The competition has been designed to engage people to participate in the coaching component of our Yarnin’ Energy program. “The first fifty people to book and attend an appointment with one of our Yarnin’ Energy Mentors will receive a FREE Energy…

Read More ICAN Launches ‘Get emPOWERed!’ Competition through Yarnin’ Energy Program

Logos for: Consumer Action Law Centre, Ican, Financial Rights Legal Centre, Mob Strong Debt Help, Financial Counselling Australia, Super Consumers Australia

Below is a joint submission made on behalf of: •Consumer Action Law Centre•Financial Counselling Australia•Financial Rights Legal Centre•Indigenous Consumer Assistance Network•Mob Strong Debt Help•Super Consumers Australia. This media release and joint submission was found on Consumer Action Law Centre’s website here: Our organisations welcome the opportunity to provide feedback on the proposed changes to the…

Read More Joint Submission Details Challenges and Fixes for IDs

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A Sydney woman with disability has won better access for assistance dogs on Qantas flights following a Federal Court discrimination claim.  The Justice and Equity Centre and Maurice Blackburn Lawyers represented Rachael Fullerton after Qantas refused to give permission for her assistance dog Strike to fly with her. Strike is trained to alleviate the effects…

Read More Discrimination Case Settlement a Win for Travellers with Assistance Dogs, Calls for National and Enforceable Aviation Standard Continue