CHOICE Research Unveils Car Data Tracking, “woefully out of date”
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Strengthening Food Security in Remote First Nations Communities
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ICAN is united with CHOICE, Community Credit Legal Service Western Australia (CCLSWA), Financial Counselling Australia (FCA), Financial Rights Legal Centre (FRLC), and Mob Strong Debt Help, in supporting the proposed National Strategy for Food Security in Remote First Nations Communities. We believe this Strategy is a significant step forward in addressing the critical issue of…
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Calls Continue for Consumer Regulators to Release Data
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The majority of Australia’s consumer regulators are missing the opportunity to act as an early warning system for dodgy businesses, according to new research from the Consumer Policy Research Centre (CPRC). The Am I The Only One? report, released today, finds that most Australian consumer regulators do not publish regular complaints data in an accessible…
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CPRC Webinar: Untapped Power of Unpublished Data
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The Consumer Policy Research Centre is hosting a webinar, Untapped power of unpublished data, to “unveil the findings of our latest research into the publication practices of consumer complaints data among Australian regulators”. The webinar is scheduled for September 24 from 4:00pm to 5:00pm AEST and you can register for the event here. Erin Turner,…
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Consumer Advocates Call for Mandatory SMS Anti-Scam Registry
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The growing rate of scams and the devastating impact they are having on Australians has been recognised by the Federal Government through the establishment of the SMS Sender ID Register – but it should be made mandatory. ACCAN has welcomed this important step in the fight against scams but urges the government to ensure that…
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ASIC Report Reveals “shameful neglect” of Banks to Customers
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A new report published today from the Australian Securities and Investments Commission (ASIC) reveals a “shameful neglect of thousands of banking customers who have been scammed through no fault of their own and collectively lost millions of dollars”, says Consumer Action Law Centre CEO, Stephanie Tonkin. The report, Anti-scam practices of banks outside the four major…
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Advocates Welcome New Aviation Transport Standards, Urge Genuine Co-Design with People with Disability
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The Justice and Equity Centre (‘JEC’) and People with Disability Australia (‘PWDA’) welcome today’s White Paper announcing the Government’s intentions to develop new Disability Standards for air travel. This is a significant first step in addressing longstanding discrimination by airlines which has prevented people with disability from being able to travel by air equally with…
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New Report on Subscription Traps in Australia and Best Practices Going Forward
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The Consumer Policy Research Centre (CPRC) has just released a new research report Let me out – Subscription trap practices in Australia (published August 2024, written by Chandni Gupta, with thanks to CHOICE and Swetha Meenal Ananthapadmanaban) detailing harmful subscription trap practices in Australia and their affect on consumers. Additionally, the report explains best practices…
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Advocates Welcome Extension of 3G Network
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Australia’s peak communications consumer body, ACCAN, welcomes today’s joint announcement from major telcos Telstra and Optus that the shutdown of 3G networks will be delayed until 28 October. ACCAN yesterday called on the Minister for Communications, Michelle Rowland to delay the shutdown due to health and safety concerns particularly with the ongoing access to triple zero services…
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Over 70% of Consumers Experience Poor Customer Service
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CHOICE survey of 6000 consumers reveals many businesses are giving consumers the run-around A new survey of 6000 CHOICE supporters has found that almost 3 in 4 (73%) have experienced poor customer service from a business they dealt with in the preceding year, and 85% believed that customer service provided by businesses is getting worse. …
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ICAN Launches Yarnin’ Energy as Cost of Living Crisis Continues
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ICAN’s Yarnin’ Energy project launched earlier this month after receiving funding from the Queensland Department of Energy and Climate’s, Enable Grants Program. ICAN CEO, Aaron Davis, said, “Inflation has seriously impacted household budgets and higher energy costs contribute to the current cost of living crisis. We’re excited to launch our Yarnin’ Energy project, which combines,…
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New Research Highlights Sorry State of Consumer Experience and Trust with Telcos
Barriers to Effective Resolution in the Telecommunications Industry; Key insights Report
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New research commissioned by the Telecommunications Industry Ombudsman (TIO) shows more than 75 percent of Australians have experienced some form of vulnerability in the last 12 months. The research, produced via a partnership between the Consumer Policy Research Centre (CPRC) and the TIO unearthed a suite of sobering assessments in relation to the vulnerability of the consumer…
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