Consumer Education Materials


In the past year, according to figures released by the National Anti Scam Centre (NASC), over 81,000 reports of scams have been made and $92 million stolen. Of those scams, 3 in 4 were impersonation scams where criminals pretended to be someone known and trusted such as a family member, government institution, road toll company or bank. Out of these, bank imitation scams caused the highest monetary losses.

Read More Scams Awareness Week 2023

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ASIC has today strengthened its scam prevention tools to support consumers with the publication of a new investor alert list. Consumers can use this list to help inform themselves as to whether an entity they are considering investing in could be fraudulent, a scam or unlicensed.

Read More New Investor Alert List Replaces ‘Companies you should not deal with’

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The Queensland Consumers Association’s submission (#56) to a House of Representatives Inquiry says changes are needed to the grocery unit pricing (pricing per unit of measure) system to make it much easier for consumers to compare grocery prices and values.

The submission also strongly supports the Consumers Federation of Australia’s submission to the inquiry which includes support for demand-side initiatives to promote competition and recommendations on unit pricing.

Read More Submission to House of Representatives Inquiry calls for improvements to grocery unit pricing

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Nearly everything we touch has a Standard connected to it, in our everyday lives and in every Australian industry, and they make everything work. As a consumer, access to standards can help you become more informed about what to expect from product and service providers. Standards Australia has launched a new program for improving access to Australian Standards.

Read More Free Access to Australian Standards for Consumers

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A new issue of the Unit Pricing Global Update, a newsletter prepared six monthly by the Queensland Consumers Association, has been released and is available here. It contains short items about unit pricing in, or research on it for, Australia, New Zealand, USA, Japan, and the European Union. The section on Australia includes the results…

Read More New global update on unit pricing newsletter released by consumer group

A website designed to empower consumers and help insurance brokers improve their service standards has been launched by the independent Insurance Brokers Code Compliance Committee (the Committee) that monitors compliance with the Insurance Brokers Code of Practice (the Code). It is an exciting development for the Committee, which works with consumer groups, regulators and Code subscribers to…

Read More New website of the Insurance Brokers Code Compliance Committee links consumers and insurance brokers

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Working from home has specific cyber security risks, including targeted cybercrime. The Australian Cyber Security Centre (ACSC) has tips when working from home. Consumer groups are pushing for stronger cybersecurity responses from governments, internet providers and manufacturers, with clear and actionable guidance for consumers. Standards Australia has joined with AustCyber, industry leaders and the NSW…

Read More Working from home and cybercrime – how safe is my information?

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The Medical Costs Finder is an online tool that helps people understand the cost of common medical procedures by specialists in Australia. In line with the Australian Government’s strategy to improve understanding and transparency of out of pocket costs, the web tool uses the most recent publicly available Government data about what people have paid…

Read More Understand the cost of medical procedures using Medical Costs Finder