report

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A new report released today has found improvements are needed to the quality of advice and supports, and to the service provided by retailers and other energy service providers, or culturally and linguistically diverse (CALD) consumers risk being left behind in the energy transition. The joint Insights Report by Energy Consumers Australia (ECA) and Sydney Community Forum (SCF) is…

Read More CALD Communities in need of urgent supports for energy transition

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Below is the Centre for Media Transition’s website post on The Enforcement of Telecommunications Consumer Protections and the accompanying media release on the report by the Australian Communications Consumer Action Network (ACCAN). The website posts were released on 3/04/2024 and are available here (https://www.uts.edu.au/research/centre-media-transition/projects-and-research/enforcement-telecommunications-consumer-protections) and here (https://accan.org.au/media-centre/media-releases/2288-uts-enforcement-report). As noted by both the report and ACCAN,…

Read More 13 Years of ACMA Telecommunications Enforcement

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Enforcement Technology, also known as EnfTech, is technology used in any enforcement capacity for investigation, preventative measures, surveillance, remedies and/or sanctions and there could be a vital role for EnfTech to play in consumer protection. With the advent of the global digital market as the new norm for most consumers the need for consumer protection…

Read More Enforcement Technology and Consumer Protection

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Despite a decline in breaches overall, the latest report from the Banking Code Compliance Committee (BCCC) shows a concerning increase in breaches of bank obligations to support customers facing financial difficulty.

The report, Compliance with the Banking Code of Practice for January to June 2023, notes that breaches of obligations for dealing with customers facing financial difficulty have increased by nearly 40%.

This comes amidst a 9% decline in overall breaches, signalling a welcome success in efforts to improve practices.

Read More Increase in Banks’ Breaches of Financial Difficulty Obligations

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A report from our Consumers International Global Congress representative, Deputy Chair Chandni Gupta Final day of the 2023 Global Congress and the pace remained fast and fascinating with enlightening presentations with a key focus on sustainability to close off the conference. Below are some highlights from Day 3. Sustainable appliances for a green transition An…

Read More Building a Resilient Future – Day 3 of Consumers International Global Congress

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From Insurance Brokers Code Compliance Committee 04/04/2023 Media Release. The Insurance Brokers Code Compliance Committee (IBCCC) has urged insurance brokers to recognise the importance of reporting breaches following a concerning finding in its latest Annual Data Report. The IBCCC’s report, which looks at the performance of insurance brokers subscribed to the Insurance Brokers Code of Practice, found…

Read More IBCCC Publishes its 2021 Annual Data Report: Insurance brokers need to embrace a culture of reporting

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In good news for consumers, complaints about phone and internet services decreased 33.4 per cent in the last financial year ending 30 June 2022. During this period, residential consumers and small businesses made 79,534 complaints to the Telecommunications Industry Ombudsman, highlighted in the Annual Report 2021-22 published today. This is a media release from Telecommunications Industry Ombudsman…

Read More TIO Annual report shows poor mobile coverage the most prominent issue for telco services

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The majority of money remitters reviewed by the ACCC are now giving consumers the tools they need to easily compare the total price of international money transfers. This is an Australian Competition & Consumer Commission (ACCC) media release, originally published on 10th August, 2021. The ACCC recently reviewed the take-up of its best practice guidance for…

Read More Money remitters improve price transparency after ACCC inquiry