Member campaigns

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CHOICE response to announcement Qantas has agreed to pay $120 million to settle ACCCenforcement action. Quotes attributable to Rosie Thomas, Director of Campaigns and Communications at CHOICE: “Qantas agreeing to pay $120 million dollars and admitting it misled consumers after ACCC court action is a significant result. The proposed settlement sends a very clear message…

Read More Compensation for Cancelled Flights Should be the Norm

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The Consumer’s Federation of Australia (CFA) is now seeking expressions of interest for the 2024 Consumer Advocacy Award. The National Consumer Congress, hosted by the Australian Competition and Consumer Commission (ACCC), will be on Thursday 27 June 2024 in Sydney. As part of the Congress, CFA is hosting the 2024 Consumer Advocacy Award for the…

Read More 2024 National Consumer Advocacy Award – Applications Now Open

Ian Jarratt of the Queensland Consumers Association in a supermarket with unit price labels in the background

The Queensland Consumers Association (QCA) is calling for the inquiries into supermarkets now being undertaken by a Senate Select Committee, the Australian Competition and Consumer Commission (ACCC) and a Queensland Parliament Select Committee to recommend improvements to the clarity of supermarket pricing. In submissions to each inquiry, the QCA says improvements are essential in order…

Read More Advocates Call For Supermarket Inquiries to Recommend Clearer Pricing

Logos for Consumers' Federation of Australia, Queensland Consumers Association, Consumers SA, Financial Counselling Australia, Indigenous Consumer Assistance Network, CHOICE, Combined Pensioners and Superannuants Association

Last week the Consumers’ Federation of Australia (CFA) along with member organisations CHOICE, Queensland Consumers Association (QCA), Financial Counselling Australia (FCA), Consumers SA (South Australia), the Combined Pensioners and Superannuants Association (CPSA) and the Indigenous Consumers Assistance Network submitted our joint group submission to the 2024-25 ACCC Supermarket Inquiry. Generally, the submission calls for the…

Read More Joint Submission to the ACCC Supermarket Inquiry

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First Nations and other consumer advocates have welcomed the extension of ASIC’s interim Stop Order on Coral Coast Distributors (Cairns) Ptd Ltd trading as Urban Rampage (Urban Rampage) retail stores, where customers enter agreements to pay for goods on credit through Centrepay deductions. The original stop order was imposed because ASIC received complaints about Urban…

Read More Continued Ban of Business Centrepay Use in Remote Australia Welcomed as Advocates Call for Broader Centrepay Reform

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Original media release by and from CHOICE (13/03/2024). Big tech responsible for big losses: 249% increase in social media scam losses since 2020 CHOICE calls for strong rules to force digital platforms to rein in scams Consumer group CHOICE is demanding urgent government action to force digital platforms to prevent scam losses, after the National…

Read More Digital Platforms Need to Take Responsibility, CHOICE Urges Government Action

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Original media release by and from Consumer Action Law Centre (12/03/2024). Consumer groups have responded to draft Buy Now, Pay Later legislation (BNPL) released today : Quotes attributable to Stephanie Tonkin, CEO of Consumer Action Law Centre“We welcome regulating Buy Now, Pay Later and future unregulated products as credit because every day we are speaking…

Read More Buy Now, Pay Later Regulation A Step Forward, But Regulatory Holes Remain A Concern

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“No one should come off BetStop and be able to gamble without a sensible deposit limit in place. Right now, a person can revoke the self-exclusion and the following day they can bet $100,000 which is clearly absurd,” Ms Levin said.

The new BetStop data shows that 1400 people have revoked their self-exclusion, and this group are most at risk.

Read More BetStop a Good Start but Expansion is Needed

#SaveSorryBusiness

First Nations financial counsellors, advocates and policyholders from the Save Sorry Business Coalition have welcomed the Federal Government’s announcement of an ‘enduring resolution’ for over 13,000 people harmed by Youpla and regulatory failures.

Federal Minister for Indigenous Australians Linda Burney has briefed advocates that the government scheme will include people who were still making payments to ACBF/Youpla on or after 1 August 2015.

Read More First Nations Advocates Welcome Federal Government’s ‘enduring resolution’ for Youpla Policyholders

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A coalition of advocacy groups, including Consumer Action Law Centre, CHOICE and the Australian Communications Consumer Action Network, have come out forcefully stating that customer reimbursement, paid for by industry through a customer’s own bank, must be at the centre of the Federal Government’s proposed new scam laws. The advocates say the new laws must be urgently implemented by the end of this year to stop the billions of dollars that are being lost by Australians every year to scammers.

Read More Industry Liability the Clear Path to Scam Reform

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Consumer advocates call on insurers to act now at flood insurance inquiry

Urgent changes needed to improve claims handling process

A number of consumer advocacy groups – including CHOICE, Financial Rights Legal Centre, Consumer Action Law Centre, and Financial Counselling Australia – will be the first to appear today and tomorrow at a public hearing for the parliamentary inquiry into insurers’ responses to 2022 major floods claims.

Read More Consumer Advocates Call on Insurers to Act Now at Flood Insurance Inquiry