Internet Archives - Consumers' Federation of Australia

2 May , 2025

“No Australian Left Offline”, report finds strong support for concessional internet

Australia’s peak communications consumer body, the Australian Communications Consumer Action Network – ACCAN, is calling on the major parties to commit to a concessional internet product delivered by NBN Co to provide a cost-of-living boost to low-income Australians this Federal election. This follows a new ACCAN report undertaken by Essential Research which shows significant popular…

17 March , 2025

Time to scrap ‘consumer protection’ rules that don’t protect consumers

Australia’s peak communications consumer body, ACCAN, has today called for the weak and ineffective industry-drafted Telecommunications Consumer Protections (TCP) Code to be scrapped in favour of robust and enforceable industry standards that better protect Australian consumers. Communications are an essential service – yet the rules which exist to protect communications consumers are failing in their…

16 December , 2024

Consumer Affairs Ministers Set 2025 Agenda, Consumer Protection to remain at the forefront

Commonwealth, State, Territory and New Zealand Consumer Affairs Ministers met on Tuesday 10 December 2024 to renew their commitment to strengthen consumer protections across the country. Ministers attending the meeting, chaired by Commonwealth Assistant Treasurer Stephen Jones, acknowledged the substantial progress on key reforms to the Australian Consumer Law over the past year, including work to strengthen…

3 July , 2024

Telstra and Optus Cooperate with ACCC Google Search Services Investigation

The ACCC has accepted undertakings from Telstra and Optus as part of the ACCC’s ongoing competition investigation into Google’s search services in Australia. During the investigation into Google’s conduct, the ACCC became aware of agreements that Google had initiated and entered into with Telstra and Optus, which meant Google’s search services were pre-installed as the…

29 May , 2024

Passing the Buck: Scam Victims Carrying Unfair Burden

A survey of 280 scam victims by consumer group CHOICE has found they are left carrying the burden of scams after big businesses like telcos, tech platforms and banks fail to step up and protect them. 61% of respondents said they had lost confidence in doing financial transactions online. The survey results, detailed in CHOICE’s…

15 May , 2024

Free and accessible Artificial Intelligence course

The free ‘Introduction to Artificial Intelligence’ course provided by CSIRO National AI Centre (NAIC) will cover what AI is, common terminologies, real-world applications of AI, Australian AI case studies, advice from industry experts to start your career in AI, and more. The two-and-a-half-hour course provides a non-technical introduction to AI fundamentals and is designed for…

18 March , 2024

ACCC to Examine Internet Search Services for Five Year Inquiry

“Significant changes have occurred since the ACCC last examined search services in 2021. We’ve seen new laws introduced overseas that place obligations on so-called gatekeeper search engines and the emergence of new technologies, like generative AI, that have changed the way consumers search for information online and may be impacting the quality of the service they are receiving,”

13 March , 2024

ACCC Broadband Network Wholesale Access Regulations a Win for Consumers and Competition

Original media release by and from the ACCC (12/03/2024). Australians on broadband plans provided by non-NBN fixed-line networks should benefit from more stable pricing and greater competition between retailers, following the ACCC’s decision to make a final wholesale access determination for the declared superfast broadband access service (SBAS). TPG and Uniti Group Limited (Uniti) are the two…

12 December , 2023

Global Consumer Alliance Urges Governments to Require Tech Companies to Protect People from Scams

9 out of 10 Australians also support strong penalties for digital platforms who fail to detect and prevent scams.

“Tech giants such as Facebook, Instagram and Google are failing to prevent scammers from using their platforms to target victims, causing enormous amounts of harm to consumers globally. In Australia, losses reported to Scamwatch from scams on social media have increased to over $66 million in 2023, an increase of more than 40% on the same time period in 2022,” says CHOICE Senior Campaigns and Policy Adviser, Alex Soderlund.

4 December , 2023

Universal Service Obligations – Have Your Say in the Future of Communication

The current USO only provides consumers with a right to a standard telephone service. A standard telephone service refers to a landline (home phone) connection many of us grew up with, and must provide access to local, national and international calls, untimed local calls, and free access to emergency service numbers.

These services are essential, and for many individuals residing in regional, rural, and remote areas they are a reliable and trusted lifeline during natural disasters and emergencies.

However, communications technology and public expectations have changed since the USO was introduced, and USO reform may provide opportunities to get a better deal for consumers and ensure more reliable and robust services.

27 November , 2023

Expansion of Digital Platforms Demonstrates “critical need for regulatory reform”

Digital platforms with significant market power can use practices like bundling or tying of products, pre-installation and default settings to limit customer choice or deter innovation from competitors.
“Australians increasingly use digital platforms for work, study and play and can benefit from their wide range of interconnected products and services. While the size and scale of digital platforms alone does not raise concern, there is a risk that this expansion may be driven by a desire from digital platforms to entrench or extend their market power,” Ms Cass-Gottlieb said.

24 November , 2023

Banking Industry Announces First Big Step in Addressing Scams

Original media release by CALC (24/11/2023). Consumer Action Law Centre has welcomed the scams safe accord announced by the Australian Banking Association (ABA) and Customer Owned Banking Association (COBA) which has involved, for the first time, member banks joining forces and agreeing on key steps to enhance scams protections for Australian banking customers. “We are…