Financial Advice Archives - Consumers' Federation of Australia

26 March , 2026

New Moneysmart Research Shows Gen Z Are Turning to Social Media and AI for Financial Advice

ASIC is urging young Australians to ‘sense check’ the information they see online, as new research shows nearly two thirds of Gen Zs are using social media and about one in five are using AI to make decisions about their financial future. Moneysmart’s Gen Z study found that while Gen Z has a strong appetite…

19 March , 2026

ASIC Launches Financial Complaints Data Dashboard

Australians now have unprecedented access to consumer complaints data following the launch of ASIC’s new interactive dashboard. The Internal Dispute Resolution (IDR) data dashboard enables users to compare the complaints reported by individual financial firms for the first time, including their handling of complaints associated with specific products like home loans, credit cards, life and general insurance,…

27 February , 2024

ASIC Calls on Industry to Address Issues and Improve Oversight on Choice Super Performance

ASIC’s review found that often there was insufficient emphasis on and a lack of transparency about Choice investment options that failed to meet performance expectations. There was little evidence of trustees communicating to members about investment option performance in a targeted manner, and financial advisers were not always addressing underperformance where relevant.

‘Members should be informed about their super investments – not left in the dark if their super investments are not performing as expected, and there may be better alternatives,’ Ms Constant said.

23 October , 2023

Australian Financial Complaints Authority Latest ‘Systemic Issues Insights Report’

The Australian Financial Complaints Authority (AFCA) has recently published (19/10/2023) its latest ‘Systemic Issues Insights Report’, covering the second half of the 2022 to 2023 financial year. During that time AFCA received 81 reports, 55 of which were related to systemic matters.

18 July , 2023

APRA, ASIC: Super trustees need to improve retirement outcomes planning’

A thematic review of how superannuation trustees are supporting their members under the Retirement Income Covenant has found that trustees need to make more progress to enhance retirement outcomes. The review was conducted jointly by the Australian Prudential Regulation Authority (APRA) and the Australian Securities and Investments Commission (ASIC).

6 June , 2023

Mortgage Stress – Getting on the Front Roof

Original article by Chris Siemers, posted on the Australian Financial Complaints Authority website on 05/06/2023. Hundreds of thousands of fixed-rate loans will roll onto much higher rates in coming months, catching up on a year of rate rises from which they have so far been quarantined. Some borrowers face the prospect of being tipped into…

8 July , 2022

Worried about debt? Talk to your bank or creditors and avoid dodgy advice, warns AFSA

Australians are facing the perfect storm for increased financial insecurity in the next 12 months, making them vulnerable to dodgy insolvency advice. On the back of a tough few years of fire, drought, flood and the pandemic, rising interest rates and cost of living pressures mean that more Australians may struggle to pay their bills…

28 October , 2021

My Money Dream: award-winning tech relaunches to chase financial wellbeing for young Indigenous Australians

Australia’s leading Indigenous financial literacy organisation, First Nations Foundation has relaunched its award-winning online financial literacy training program, My Money Dream, delivering culturally-appropriate, contemporary education that empowers Indigenous Australians to take control of their financial future. This is a media release from First Nations Foundation. It was originally released on 25th October, 2021. Recently relaunched with an interface…

21 December , 2020

ABA report confirms credit card funded gambling doesn’t have community support

A new report by the Australian Banking Association (ABA) shows it’s time to immediately ban the use of credit cards for gambling. This is a Financial Counselling Australia Media Release The ABA has released the results of its consultation process about the use of credit cards for gambling. A survey conducted to inform the report…

3 April , 2020

ASIC warns of unlicensed financial advice by real estate agents to tenants

ASIC has written a letter to the real estate institutes in each state outlining concerns about some real estate agents who are advising tenants to apply for early release of their superannuation. AISC warns that such conduct by real estate agents may be in contravention of the Corporations Act as it may may constitute unlicensed…

14 October , 2019

ASIC urges consumers to question whether SMSFs are right for them

ASIC has warned Australian investors considering establishing their own self-managed superannuation fund (SMSF) to be particularly aware of the potential downside to such a strategy, and that many Australians set up SMSFs that are inappropriate for their circumstances. ASIC has identified eight ‘red flag’ situations which, together or in part, would make it extremely unlikely…

3 September , 2019

Australians paying millions too much for foreign currency services

Australian consumers are paying too much for foreign currency conversion (FX) services because of confusing pricing and a lack of robust competition, a new ACCC report has found. The final report of the ACCC’s Foreign Currency Conversion Services Inquiry highlights important competition and consumer issues affecting individuals and small businesses who use international money transfers (IMTs), foreign…