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ACCAN has welcomed the transparency of data released this week by the Telecommunications Industry Ombudsman which highlights a small year-on-year jump in complaints as well as the telling figure of 30% of consumers not being able to reach a resolution after it is referred to their telco. ACCAN CEO Carol Bennett said, “consumers rely on…
Read More 30% of Complaints Return Unresolved After Telco Referral
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The Joint Select Committee on Northern Australia is conducting an inquiry and report on energy, food and water security in the north of Australia. Submissions are currently open to the public and will close on 31st January 2025. The availability (including cost availability) is of great concern to all consumers, but especially to those living…
Read More Energy, Food and Water Security in Northern Australia
Logos for: Consumer Action Law Centre, Ican, Financial Rights Legal Centre, Mob Strong Debt Help, Financial Counselling Australia, Super Consumers Australia
Below is a joint submission made on behalf of: •Consumer Action Law Centre•Financial Counselling Australia•Financial Rights Legal Centre•Indigenous Consumer Assistance Network•Mob Strong Debt Help•Super Consumers Australia. This media release and joint submission was found on Consumer Action Law Centre’s website here: Our organisations welcome the opportunity to provide feedback on the proposed changes to the…
Read More Joint Submission Details Challenges and Fixes for IDs
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Mandatory code of practice, subsidies for food transportation and increased income support needed A coalition of consumer and indigenous groups is calling on the National Indigenous Australians Agency (NIAA) to better protect vulnerable residents in remote areas. The organisations have welcomed the proposed National Strategy for Food Security in Remote First Nations Communities, but they…
Read More Consumer Groups Call on NIAA to Strengthen Remote Food Security Strategy
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Australia’s peak communications consumer body, ACCAN, welcomes today’s joint announcement from major telcos Telstra and Optus that the shutdown of 3G networks will be delayed until 28 October. ACCAN yesterday called on the Minister for Communications, Michelle Rowland to delay the shutdown due to health and safety concerns particularly with the ongoing access to triple zero services…
Read More Advocates Welcome Extension of 3G Network
Barriers to Effective Resolution in the Telecommunications Industry; Key insights Report
Telecommunications Industry Ombudsman; Consumer Policy Research Centre
New research commissioned by the Telecommunications Industry Ombudsman (TIO) shows more than 75 percent of Australians have experienced some form of vulnerability in the last 12 months. The research, produced via a partnership between the Consumer Policy Research Centre (CPRC) and the TIO unearthed a suite of sobering assessments in relation to the vulnerability of the consumer…
Read More New Research Highlights Sorry State of Consumer Experience and Trust with Telcos
At the 2024 ACCC National Consumer Congress, the Consumers’ Federation of Australia (CFA) was proud to present our Consumer Advocacy Award for the best consumer advocacy campaign or project of the past year. The nominees this year were all strong contenders: 1. Fair Call, direct regulation for telcos – formed from a coalition of consumer advocates…
Read More Design to Disrupt and Weathering the Storm Awarded the 2024 Consumer Advocacy Award
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The ACCC response to the latest draft of the Telecommunications Consumer Protections (TCP) Code validates long-held consumer concerns about the suitability of self-regulation to protect telecommunications consumers. The Australian Communications Consumer Action Network (ACCAN) welcomes and supports the comments of the Australian Competition and Consumer Commission (ACCC) on the May 20 draft of the TCP…
Read More Advocates Argue for Direct Regulation of Communication as an Essential Service
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Australia’s planned closure of the 3G network will continue with the two biggest 3G network closures and transitions to 4G planned for this June (Telstra) and September (Optus). The Australian Mobile Telecommunications Association (AMTA), an industry association, has a website page dedicated to the 3G closure including a FAQs section and contact details for various…
Read More 3G Network Closure Continues alongside Regional Telecommunications Review
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More Australians will now have access to support from financial counsellors with the launch of the Financial Counselling Industry Fund (FCIF). The FCIF is the result of a collaboration between the financial counselling sector and a number of industries and companies – Australian Banking Association member banks, Australian Energy Council, Energy Networks Australia, Insurance Council…
Read More Financial Counselling Industry Fund Launches
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As a provider of education, advocacy, and financial counselling services to people across North and Far North Queensland, ICAN recently provided a submission to the Inquiry into Supermarket Pricing in Queensland. Our submission focused on the significant price differences people experience when shopping depending on whether they are based in metropolitan Queensland or remote and…
Read More The Price Is Not Right: ICAN’s Queensland Supermarket Submission
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This week Consumers International launched a global campaign for transparent digital finance. Poor transparency has long been a problem in financial services, but now more than ever there are billions of consumers (1) using banks and other financial services and (2) using or connecting to these financial services digitally. Over mounting concern on both digital…
Read More Global Campaign for Transparent Digital Finance Launches
