Essential Service Archives - Consumers' Federation of Australia

27 November , 2023

Expansion of Digital Platforms Demonstrates “critical need for regulatory reform”

Digital platforms with significant market power can use practices like bundling or tying of products, pre-installation and default settings to limit customer choice or deter innovation from competitors.
“Australians increasingly use digital platforms for work, study and play and can benefit from their wide range of interconnected products and services. While the size and scale of digital platforms alone does not raise concern, there is a risk that this expansion may be driven by a desire from digital platforms to entrench or extend their market power,” Ms Cass-Gottlieb said.

3 November , 2023

Consultation Launches for Modern Universal Service Obligation

The USO is a longstanding telecommunications safeguard that ensures all Australians can access fixed phone services and payphones, regardless of where they live. The USO is currently delivered by Telstra, and relies on ageing copper wire that is increasingly expensive to maintain.
The consultation process will explore options to deliver better communications outcomes – particularly for rural and regional, and First Nations communities who currently rely on fixed phone services to stay connected.

3 November , 2023

ACCAN Calls for Consumer Protection Against Domestic and Family Violence

“ACCAN has unfortunately continued to receive extremely concerning reports of victim-survivors being asked to engage with perpetrators,” said ACCAN Deputy CEO, Dr Gareth Downing.

“Technology-facilitated abuse is becoming more commonplace, and it is unconscionable that Australians facing DFV risk being cut off from potentially life-saving channels of communication, due to poor practices and processes on the part of some in industry” said Dr Downing.

31 October , 2023

Have Your Say: New Advocacy in Ageing and Disability Standard Opens for Public Consultation

People with a disability and older persons are some of the most vulnerable in Australia. They need to have their voice heard on issues that are important to them to protect and promote their rights. For this reason, the requirements established by a new Draft Standard on Ageing and Disability is to provide uniform minimum…

30 October , 2023

Initial Report and Recommendations from the First Nations Digital Inclusion Published

Digital inclusion is a deeply complex issue, with access, affordability and digital ability all playing a role in the extent to which First Nations people and communities are digitally included.

Digital inclusion enables a range of benefits, including supporting economic participation, access to government services, social connectedness, and enjoyment of entertainment and leisure activities.

7 September , 2023

Mail Under Threat – Australia Post Warns of Losses, Price Increases, and Potential Office Closures

Australia Post lost $200 million last financial year. It expects further losses unless it can “secure the necessary support required to modernise its business”.

Now, this necessary support could come in various forms, but it means one of two things: massive government subsidies to Australia Post so that it can keep delivering mail as always or fewer mail deliveries and fewer post offices.

6 September , 2023

ACCC Opens Submissions on Australia Post’s Proposed Price Increases

Australia Post is proposing to increase its stamp prices by 25 per cent from January 2024.

This change would increase the price of delivering reserved ordinary small letters from $1.20 to $1.50, ordinary large letters up to 125 grams from $2.40 to $3.00 and ordinary large letters between 125 grams and 250 grams from $3.60 to $4.50.

Australia Post is not proposing to increase the price of concession stamps (60 cents each) or stamps for seasonal greeting cards (65 cents).