DisputeResolution Archives - Consumers' Federation of Australia

25 June , 2024

Government Accepts All Recommendations to Strengthen Food and Grocery Code

The Albanese Government will strengthen the Food and Grocery Code of Conduct, accepting all recommendations of a recent independent review into the Code as part of a wide?ranging cost?of?living crackdown on anti?competitive behaviour in the food and grocery sector. This is about getting a fair go for families and a fair go for farmers. Our…

5 June , 2024

Consumer Groups Welcome New Credit Regulations for Buy Now, Pay Later

New laws regulating Buy Now, Pay Later (BNPL) have been announced today. Consumer groups respond as follows: Quotes attributable to Stephanie Tonkin, CEO of Consumer Action Law Centre “We welcome the Albanese Government’s new laws that regulate Buy Now, Pay Later as credit and introducing consumer protections. “Every day we speak to people in financial…

15 April , 2024

The 2024 Ruby Hutchison Memorial Lecture – 50 Years of Consumer Advocacy

This year’s Ruby Hutchison Memorial lecture shone a light on just how much the consumer protection movement together with regulators has achieved in the last 50 years, and the complex consumer issues we’re still seeking answers to today. Bringing in a musical theme and recognising the rockstar influence of the speakers, the ACCC Deputy Chair…

11 December , 2023

Government Responds to ACCC’s Digital Platform Recommendations

Following the Australian Competition and Consumer Commission’s (ACCC) September 2022 Digital Platform Services Inquiry report, and the Albanese Government’s commitment in November to mandatory industry codes regarding scams (consultation closes 29/01/2024) has now announced an in-principle agreement to desperately needed new consumer and competition laws regarding digital platforms. Currently, the government is requesting that industry…

8 November , 2023

ASIC Takes Action Against Telstra Super in First Proceeding Under its New Regime

Original media release by ASIC (6/11/2023). ASIC has commenced civil penalty proceedings in the Federal Court alleging Telstra Super failed to comply with internal dispute resolution requirements. This is the first proceeding under this regime, which came into effect on 5 October 2021. The new regime makes certain provisions of ASIC’s Regulatory Guide for Internal…

19 October , 2023

Dispute Resolution Process Unfit for Purpose

In a recent report released by the Consumer Policy Research Centre (CPRC) more than half of Victorian’s who bought a car, used or new, in the past five years have experienced major or minor faults with their vehicle.

4 August , 2023

Presentation Date, Terms of Reference Announced for Flood Insurance Inquiry

Last week the Australian Government announced its intention to form a Senate Inquiry into insurer response to the 2022 floods. This week, according to a media release from Minister for Financial Services and Assistant Treasurer the Hon. Stephen Jones MP, will be presenting the motion for its consumer-focused Inquiry to the house this Monday, August 7th.

Image 29 March , 2023

TIO Submission for Digital Platforms Ombudsman

Following the Australian Competition and Consumer Commission’s (ACCC) Digital Platform Services inquiry in 2019, and the Treasury’s recent follow-up consultation the Telecommunications Industry Ombudsman (TIO) placed a submission late February 2023 to expand their remit from telecommunications to digital platform services (e.g. search engines, apps). The TIO has supported the proposal for a Digital Platforms…

7 December , 2022

Complaints rise as patronage increases, Ombudsman to look at public transport fines

Data released today in the Victorian Public Transport Ombudsman (PTO) Annual Report shows a 10 per cent increase in public transport complaints handled by the PTO during the 2021-22 financial year. “The increase in complaints we’ve seen is broadly in line with the increase in the number of Victorians travelling again on public transport”, the…

17 November , 2022

Australians send 300,000 complaints to AFCA in 4 years

Australians took more than 300,000 disputes to the Australian Financial Complaints Authority (AFCA) in its first four years, with consumers securing nearly $900 million in compensation and refunds. AFCA also identified and reported 227 definite systemic issues and serious contraventions of the law to federal regulators, resulting in an additional $280 million in refunds to…

27 October , 2022

AFCA releases 2021–22 Annual Review

The 2021–22 AFCA Annual Review is now available. We are proud to present this year’s Annual Review, which highlights all AFCA has achieved in the 2021–22 financial year. The financial services sector in Australia has experienced an extraordinary level of uncertainty and volatility in the last financial year. This has been driven by the lingering…

12 August , 2022

ASIC’s surveillance of internal dispute resolution in superannuation identifies concerns

Superannuation trustees are being urged to review their internal dispute resolution (IDR) arrangements after the first stage of an ASIC surveillance found indicators of significant compliance issues. This is a media release from the Australian Securities & Investments Commission (ASIC). It was originally published on 10th August, 2022. ASIC’s surveillance examines trustees’ compliance with the new enforceable requirements…