DisputeResolution

Books on a shelf. The spines read 'LAW CASES' Books on a shelf. The spines read 'LAW CASES'

Original media release by ASIC (6/11/2023). ASIC has commenced civil penalty proceedings in the Federal Court alleging Telstra Super failed to comply with internal dispute resolution requirements.  This is the first proceeding under this regime, which came into effect on 5 October 2021. The new regime makes certain provisions of ASIC’s Regulatory Guide for Internal…

Read More ASIC Takes Action Against Telstra Super in First Proceeding Under its New Regime

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Last week the Australian Government announced its intention to form a Senate Inquiry into insurer response to the 2022 floods. This week, according to a media release from Minister for Financial Services and Assistant Treasurer the Hon. Stephen Jones MP, will be presenting the motion for its consumer-focused Inquiry to the house this Monday, August 7th.

Read More Presentation Date, Terms of Reference Announced for Flood Insurance Inquiry

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Following the Australian Competition and Consumer Commission’s (ACCC) Digital Platform Services inquiry in 2019, and the Treasury’s recent follow-up consultation the Telecommunications Industry Ombudsman (TIO) placed a submission late February 2023 to expand their remit from telecommunications to digital platform services (e.g. search engines, apps). The TIO has supported the proposal for a Digital Platforms…

Read More TIO Submission for Digital Platforms Ombudsman

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Data released today in the Victorian Public Transport Ombudsman (PTO) Annual Report shows a 10 per cent increase in public transport complaints handled by the PTO during the 2021-22 financial year. “The increase in complaints we’ve seen is broadly in line with the increase in the number of Victorians travelling again on public transport”, the…

Read More Complaints rise as patronage increases, Ombudsman to look at public transport fines

Logo of Australian Financial Complaints Authority Logo of Australian Financial Complaints Authority

Australians took more than 300,000 disputes to the Australian Financial Complaints Authority (AFCA) in its first four years, with consumers securing nearly $900 million in compensation and refunds. AFCA also identified and reported 227 definite systemic issues and serious contraventions of the law to federal regulators, resulting in an additional $280 million in refunds to…

Read More Australians send 300,000 complaints to AFCA in 4 years

The 2021–22 AFCA Annual Review is now available.    We are proud to present this year’s Annual Review, which highlights all AFCA has achieved in the 2021–22 financial year.  The financial services sector in Australia has experienced an extraordinary level of uncertainty and volatility in the last financial year.   This has been driven by the lingering…

Read More AFCA releases 2021–22 Annual Review

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Superannuation trustees are being urged to review their internal dispute resolution (IDR) arrangements after the first stage of an ASIC surveillance found indicators of significant compliance issues. This is a media release from the Australian Securities & Investments Commission (ASIC). It was originally published on 10th August, 2022. ASIC’s surveillance examines trustees’ compliance with the new enforceable requirements…

Read More ASIC’s surveillance of internal dispute resolution in superannuation identifies concerns

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Consumer groups welcomed the consultation on improving the effectiveness of the consumer guarantee and supplier indemnification provisions under the Australian Consumer Law. Ideally, under the Australian Consumer Law, products and services come with a guarantee that they are of acceptable quality, safe with no faults and fit-for-purpose. And when these are not met, consumers are…

Read More Consumer Guarantees – reimaging redress for consumers

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The Telecommunications Industry Ombudsman’s Quarter Two Complaints Report shows phone and internet complaints declined for the fifth consecutive period. This is a media release from the Telecommunications Industry Ombudsman. It was originally published on 9th February, 2022. Residential consumers and small businesses made 18,386 complaints, a decrease of 14.2 per cent compared to the previous quarter, and 39.7…

Read More Phone and internet complaints decline for fifth consecutive period

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Prepared by CFA Executive Member Ian Jarratt, of Queensland Consumers Association. He can be reached at ijarratt@australiamail.com. The final report was handed to the Australian Government on 29 October 2021 and publicly released on 1 December 2021. The Government has not yet announced its response to the report. CFA and several member organisations participated in the…

Read More Productivity Commission’s Final Report on “Right To Repair” Released