Digital consumers

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The industry codes will start with banks, telcos, social media, digital messaging and search advertising services, and will require these groups to have measures in place to prevent, detect, disrupt, respond and report scams.

This will be complemented by strong regulator enforcement action, penalties for non?compliance, and victim compensation where wrongdoing occurs.

Read More Albanese Government to Introduce Mandatory Anti-Scam Industry Codes

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Consumers generate data in almost all aspects of their lives as many activities that were once anonymous are now subject to detailed data collection, such as restaurants that require customers to order via a QR code and input personal details. The latest Digital Platform Services Inquiry report published today, highlights that consumers are generally unaware how much…

Read More Latest ACCC report finds consumers lack visibility and choice over data collection practices

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The free ‘Introduction to Artificial Intelligence’ course provided by CSIRO National AI Centre (NAIC) will cover what AI is, common terminologies, real-world applications of AI, Australian AI case studies, advice from industry experts to start your career in AI, and more. The two-and-a-half-hour course provides a non-technical introduction to AI fundamentals and is designed for…

Read More Free and accessible Artificial Intelligence course

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Australia’s planned closure of the 3G network will continue with the two biggest 3G network closures and transitions to 4G planned for this June (Telstra) and September (Optus). The Australian Mobile Telecommunications Association (AMTA), an industry association, has a website page dedicated to the 3G closure including a FAQs section and contact details for various…

Read More 3G Network Closure Continues alongside Regional Telecommunications Review

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The National Anti-Scam Centre’s collaborative efforts across government, law enforcement, consumer organisations and industry have boosted the community’s fight against financial crime, as the latest Targeting Scams report reveals a 13.1 per cent decline in reported losses to $2.74 billion in 2023. The report compiles data reported to Scamwatch, ReportCyber, the Australian Financial Crimes Exchange (AFCX), IDCARE…

Read More Scam Losses Fall But A Long Road Ahead

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This week Consumers International launched a global campaign for transparent digital finance. Poor transparency has long been a problem in financial services, but now more than ever there are billions of consumers (1) using banks and other financial services and (2) using or connecting to these financial services digitally. Over mounting concern on both digital…

Read More Global Campaign for Transparent Digital Finance Launches

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This year’s Ruby Hutchison Memorial lecture shone a light on just how much the consumer protection movement together with regulators has achieved in the last 50 years, and the complex consumer issues we’re still seeking answers to today. Bringing in a musical theme and recognising the rockstar influence of the speakers, the ACCC Deputy Chair…

Read More The 2024 Ruby Hutchison Memorial Lecture – 50 Years of Consumer Advocacy

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Australians are being urged to check payment details directly with a business before paying an emailed invoice, following a rise in losses to payment redirection scams. Last year, Australians reported losing $16.2 million to payment redirection scams. Despite the total number of reports to Scamwatch decreasing by 28 per cent, the total amount lost increased…

Read More ACCC Warns Consumers of Fake Business Invoice Scams

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First Nations and other consumer advocates have welcomed the extension of ASIC’s interim Stop Order on Coral Coast Distributors (Cairns) Ptd Ltd trading as Urban Rampage (Urban Rampage) retail stores, where customers enter agreements to pay for goods on credit through Centrepay deductions. The original stop order was imposed because ASIC received complaints about Urban…

Read More Continued Ban of Business Centrepay Use in Remote Australia Welcomed as Advocates Call for Broader Centrepay Reform

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The ACCC has released its final report outlining the findings of an inquiry into whether nine wholesale telecommunications services should continue to be regulated. Access to telecommunications services in Australia is usually unregulated unless the services are declared. In deciding whether to declare a service, the ACCC must be satisfied that declaration would promote the long-term interests…

Read More ACCC Announces Changes to Wholesale Telecommunications Regulation

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“Significant changes have occurred since the ACCC last examined search services in 2021. We’ve seen new laws introduced overseas that place obligations on so-called gatekeeper search engines and the emergence of new technologies, like generative AI, that have changed the way consumers search for information online and may be impacting the quality of the service they are receiving,”

Read More ACCC to Examine Internet Search Services for Five Year Inquiry

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In light of World Consumer Rights Day and the 2024 theme, CHOICE and the Consumer Policy Research Centre (CPRC) have both released articles on artificial intelligence (AI) and the importance, and absence, of consumer voices when discussing use and regulation. Based on CHOICE’s recent research, almost 4 in 5 Australian’s think that business’s should be…

Read More Australians Want Regulation But Consumer Voice Missing in AI Debates