information security Archives - Consumers' Federation of Australia

8 May , 2024

Supermarket Loyalty Programs: The Price Isn’t Right

New research from CHOICE has revealed 4 in 5 CHOICE supporters think it’s unfair for supermarkets to charge higher prices for customers who don’t sign up for loyalty programs. The survey of over 8,000 CHOICE supporters also found nearly half of respondents were worried about the data being collected about them through loyalty programs. The…

28 February , 2024

No Say, No Knowledge, No Control: Personal Data in Australia

When was the last time you were certain that your data wasn’t being collected, shared, tracked or used in unfair business practices? A recently released joint research report from the Consumer Policy Research Centre (CPRC) and the University of New South Wales (UNSW) ‘Singled Out: Consumer understanding – and misunderstanding – of data broking, data…

13 February , 2024

Advocates Call for New Super Anti-Scam Code

Recent super fund data breaches and increasingly sophisticated super scams demonstrate the urgent need for industry collaboration on a super anti-scam code. Super Consumers Australia today is urging the Federal Government to prioritise the safety of Australians’ 24 million retirement savings accounts by introducing a superannuation industry anti-scam code.

Since 2022, up to 178,000 superannuation members across three super funds have been placed at a heightened risk of phishing scams due to known super fund data breaches.

12 December , 2023

ABA Updates and Broadens Accessibility Framework

Every Australian deserves equitable access to banking services. That’s why the Australian Banking Association (ABA) has broadened the scope of its accessibility framework to ensure the banking sector remains inclusive in a fast-changing digital landscape.
An important addition to the Accessibility and Inclusion Principles for Banking Services is a section on embedding accessibility into digital authentication processes, as the banking industry steps up its fight against scams, fraud and identiy theft.

24 November , 2023

Banking Industry Announces First Big Step in Addressing Scams

Original media release by CALC (24/11/2023). Consumer Action Law Centre has welcomed the scams safe accord announced by the Australian Banking Association (ABA) and Customer Owned Banking Association (COBA) which has involved, for the first time, member banks joining forces and agreeing on key steps to enhance scams protections for Australian banking customers. “We are…

23 November , 2023

Australia’s eSafety Commissioner Opens Draft Industry Standards to Public Consultation

“eSafety and indeed the wider community, expect that all online services, should be taking all reasonable steps to prevent their services from being used to store, share and distribute this horrific content and that’s what these standards are intended to achieve.”

3 November , 2023

ACCAN Calls for Consumer Protection Against Domestic and Family Violence

“ACCAN has unfortunately continued to receive extremely concerning reports of victim-survivors being asked to engage with perpetrators,” said ACCAN Deputy CEO, Dr Gareth Downing.

“Technology-facilitated abuse is becoming more commonplace, and it is unconscionable that Australians facing DFV risk being cut off from potentially life-saving channels of communication, due to poor practices and processes on the part of some in industry” said Dr Downing.

3 August , 2023

Consumers International Digital Update: Cyber Trust Mark and Personalised Pricing

This month Consumers International’s (CI) update on the digital world covered some interesting developments and research in the consumer world including CHOICE’s recent article on facial recognition technology (FRT) used in half of Australia’s stadiums (found here), and the recent Members Connect series on building consumer trust in generative AI, whose panel included ETDA Thailand and the BEUC.

But perhaps the most exciting updates were the ones from the United States of America and the European Union.

11 July , 2023

Facial Recognition Technology in Use at Major Australian Stadiums

Almost exactly a year after their article on Kmart, Bunnings, and the Good Guys’ use of facial recognition technology (FRT) in stores across Australia, CHOICE has released another article on the use of FRTs in a number of major stadiums across Australia.

10 July , 2023

ACCC Inquiry Invites Views on Data Broker Industry

The Australian Competition and Consumer Commission (ACCC) is calling on consumers, businesses and interested stakeholders to provide submissions about data broker services in Australia, as part of its five-year digital platform services inquiry.

30 June , 2023

ACCAN Awards Seven New Communications Consumer Grants

Australia’s peak communications consumer advocacy group, the Australian Communications Consumer Action Network (ACCAN), has today announced 7 projects that it will fund through the 2023 Round of its Independent Grants Program.

2 June , 2023

Consultation Opens on Artificial Intelligence

AI is a rapidly growing area and increasingly relevant to our everyday lives – both positively and negatively. The Australian Federal Government has now opened consultation on the safe and responsible use of AI.