Digital platforms with significant market power can use practices like bundling or tying of products, pre-installation and default settings to limit customer choice or deter innovation from competitors.
Read More Expansion of Digital Platforms Demonstrates “critical need for regulatory reform”
“Australians increasingly use digital platforms for work, study and play and can benefit from their wide range of interconnected products and services. While the size and scale of digital platforms alone does not raise concern, there is a risk that this expansion may be driven by a desire from digital platforms to entrench or extend their market power,” Ms Cass-Gottlieb said.
Original media release by CALC (24/11/2023). Consumer Action Law Centre has welcomed the scams safe accord announced by the Australian Banking Association (ABA) and Customer Owned Banking Association (COBA) which has involved, for the first time, member banks joining forces and agreeing on key steps to enhance scams protections for Australian banking customers. “We are…
Read More Banking Industry Announces First Big Step in Addressing Scams
“eSafety and indeed the wider community, expect that all online services, should be taking all reasonable steps to prevent their services from being used to store, share and distribute this horrific content and that’s what these standards are intended to achieve.”
Read More Australia’s eSafety Commissioner Opens Draft Industry Standards to Public Consultation
“ACCAN has unfortunately continued to receive extremely concerning reports of victim-survivors being asked to engage with perpetrators,” said ACCAN Deputy CEO, Dr Gareth Downing.
“Technology-facilitated abuse is becoming more commonplace, and it is unconscionable that Australians facing DFV risk being cut off from potentially life-saving channels of communication, due to poor practices and processes on the part of some in industry” said Dr Downing.
Read More ACCAN Calls for Consumer Protection Against Domestic and Family Violence
Digital inclusion is a deeply complex issue, with access, affordability and digital ability all playing a role in the extent to which First Nations people and communities are digitally included.
Read More Initial Report and Recommendations from the First Nations Digital Inclusion Published
Digital inclusion enables a range of benefits, including supporting economic participation, access to government services, social connectedness, and enjoyment of entertainment and leisure activities.
The Consumers’ Federation of Australia (CFA) was recently contacted (below) by and about the Parliamentary Joint Committee on Law Enforcement’s new inquiry into cybercrime. As per our new Strategic Plan, CFA will not be writing up a separate submission but will instead network and assist members and other consumer advocates and organisations with their submissions.…
Read More Inquiry into the capability of law enforcement to respond to cybercrime
Original media release from the Hon. Mark Dreyfus KC MP (28/09/2023). The Albanese Government has committed to stronger privacy protections for Australians in its response today to the landmark review of the Privacy Act. Australians increasingly rely on digital technologies for work, education, health care and daily commercial transactions and to connect with loved ones.…
Read More Government to Strengthen Privacy Protections
There has been a sharp increase in the number of Australians who feel data breaches are the biggest privacy risk they face today, according to a major survey released today by the Office of the Australian Information Commissioner (OAIC).
Read More Data Breaches Seen as Number One Privacy Concern
This month Consumers International’s (CI) update on the digital world covered some interesting developments and research in the consumer world including CHOICE’s recent article on facial recognition technology (FRT) used in half of Australia’s stadiums (found here), and the recent Members Connect series on building consumer trust in generative AI, whose panel included ETDA Thailand and the BEUC.
But perhaps the most exciting updates were the ones from the United States of America and the European Union.
Read More Consumers International Digital Update: Cyber Trust Mark and Personalised Pricing
Virtual Private Networks or VPNs are a method by which people can more securely use and access public internet connections, reduce some communication costs, and bypass internet censorship. The privacy and protection of personal information is an important selling point of VPNs and one that was used to sell Onavo Protect in the Google and…
Read More Meta Companies Penalised $20m for Onavo Protect VPN’s Misleading Claims
Almost exactly a year after their article on Kmart, Bunnings, and the Good Guys’ use of facial recognition technology (FRT) in stores across Australia, CHOICE has released another article on the use of FRTs in a number of major stadiums across Australia.
Read More Facial Recognition Technology in Use at Major Australian Stadiums
The Australian Competition and Consumer Commission (ACCC) is calling on consumers, businesses and interested stakeholders to provide submissions about data broker services in Australia, as part of its five-year digital platform services inquiry.
Read More ACCC Inquiry Invites Views on Data Broker Industry