Data

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Original text from the AER (8/03/2024). The Australian Energy Regulator is developing a toolkit to help consumer-facing energy businesses identify and engage with consumers experiencing vulnerability. The toolkit has been informed by: It summarises insights from these sources into 6 better practice principles: The toolkit has been designed to help staff at consumer-facing energy businesses…

Read More Consultation for AER on Developing a Toolkit to Identify and Support Vulnerable Consumers

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When was the last time you were certain that your data wasn’t being collected, shared, tracked or used in unfair business practices? A recently released joint research report from the Consumer Policy Research Centre (CPRC) and the University of New South Wales (UNSW) ‘Singled Out: Consumer understanding – and misunderstanding – of data broking, data…

Read More No Say, No Knowledge, No Control: Personal Data in Australia

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Recent super fund data breaches and increasingly sophisticated super scams demonstrate the urgent need for industry collaboration on a super anti-scam code. Super Consumers Australia today is urging the Federal Government to prioritise the safety of Australians’ 24 million retirement savings accounts by introducing a superannuation industry anti-scam code.

Since 2022, up to 178,000 superannuation members across three super funds have been placed at a heightened risk of phishing scams due to known super fund data breaches.

Read More Advocates Call for New Super Anti-Scam Code

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This report documents the nature of some of the more troubling consumer manipulation practices currently occurring in Australia. It explores how targeted advertising affects people who gamble, consume alcohol, are experiencing financial stress, and how it affects children and young people. Each case study describes potential consumer harm and rights violations and goes on to include evidence from the ‘Xandr File’ about the nature of data that is routinely traded for targeted advertising about each of these groups.

A brave, bold and strong response to this issue is necessary, and long overdue. 
A wide range of measures could be implemented to curb this practice

Foreword co-signed by Reset, CHOICE, and CPRC

Read More Report Released, “Australians for Sale: Targeted Advertising, Data Brokering and Consumer Manipulation”

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Every Australian deserves equitable access to banking services. That’s why the Australian Banking Association (ABA) has broadened the scope of its accessibility framework to ensure the banking sector remains inclusive in a fast-changing digital landscape.
An important addition to the Accessibility and Inclusion Principles for Banking Services is a section on embedding accessibility into digital authentication processes, as the banking industry steps up its fight against scams, fraud and identiy theft. 

Read More ABA Updates and Broadens Accessibility Framework

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New research from CHOICE has revealed 65% of people don’t trust businesses to use their data responsibly and in their best interest –  an increase of 25% from 2022. 

“It’s no surprise more people don’t trust companies to use their data responsibly. Over the past year we’ve seen the terrible consequences data breaches can have for those affected by them, including at Medibank and Latitude,” says Senior Campaigns and Policy Advisor Rafi Alam.

Read More 65% of People Don’t Trust Business to Use Their Data Responsibly: CHOICE

Consumers International Global Congress; Nairobi, Kenya 06-08 December 2023; Building a resilient future for consumers; supporting partners COMESA Competition Commission and Competition Authority of Kenya

The Consumers International Congress 2023, held in beautiful Nairobi, Kenya, kicked off its first day with a stellar consumer protection agenda. Officially opened by the Deputy President of Kenya, His Excellency Rigathi Gachagua, E.G.H, the theme of building a resilient future for consumers was well and truly alive through the panel discussions and the conversations throughout the day. Below are some of the highlights from an action-packed Day 1!

Read More Fair, Safe and Sustainable – Day 1 of Consumers International Global Congress

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Digital platforms with significant market power can use practices like bundling or tying of products, pre-installation and default settings to limit customer choice or deter innovation from competitors.
“Australians increasingly use digital platforms for work, study and play and can benefit from their wide range of interconnected products and services. While the size and scale of digital platforms alone does not raise concern, there is a risk that this expansion may be driven by a desire from digital platforms to entrench or extend their market power,” Ms Cass-Gottlieb said.

Read More Expansion of Digital Platforms Demonstrates “critical need for regulatory reform”

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Original media release by CALC (24/11/2023). Consumer Action Law Centre has welcomed the scams safe accord announced by the Australian Banking Association (ABA) and Customer Owned Banking Association (COBA) which has involved, for the first time, member banks joining forces and agreeing on key steps to enhance scams protections for Australian banking customers. “We are…

Read More Banking Industry Announces First Big Step in Addressing Scams

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“eSafety and indeed the wider community, expect that all online services, should be taking all reasonable steps to prevent their services from being used to store, share and distribute this horrific content and that’s what these standards are intended to achieve.”

Read More Australia’s eSafety Commissioner Opens Draft Industry Standards to Public Consultation

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“ACCAN has unfortunately continued to receive extremely concerning reports of victim-survivors being asked to engage with perpetrators,” said ACCAN Deputy CEO, Dr Gareth Downing.

“Technology-facilitated abuse is becoming more commonplace, and it is unconscionable that Australians facing DFV risk being cut off from potentially life-saving channels of communication, due to poor practices and processes on the part of some in industry” said Dr Downing.

Read More ACCAN Calls for Consumer Protection Against Domestic and Family Violence

FIRST NATIONS DIGITAL INCLUSION ADVISORY GROUP

Digital inclusion is a deeply complex issue, with access, affordability and digital ability all playing a role in the extent to which First Nations people and communities are digitally included.
 
Digital inclusion enables a range of benefits, including supporting economic participation, access to government services, social connectedness, and enjoyment of entertainment and leisure activities.

Read More Initial Report and Recommendations from the First Nations Digital Inclusion Published