Unfair contracts Archives - Consumers' Federation of Australia

21 February , 2025

ACCC releases 2025-26 enforcement and compliance priorities

ACCC Chair Gina Cass-Gottlieb has stressed the positive impacts of a competitive economy for consumers as she outlined the agency’s priorities for the 2025-26 financial year. Speaking at a Committee for Economic Development of Australia event in Sydney today, Ms Cass-Gottlieb outlined the agency’s annual compliance and enforcement priorities which include working decisively on consumer…

16 December , 2024

Consumer Affairs Ministers Set 2025 Agenda, Consumer Protection to remain at the forefront

Commonwealth, State, Territory and New Zealand Consumer Affairs Ministers met on Tuesday 10 December 2024 to renew their commitment to strengthen consumer protections across the country. Ministers attending the meeting, chaired by Commonwealth Assistant Treasurer Stephen Jones, acknowledged the substantial progress on key reforms to the Australian Consumer Law over the past year, including work to strengthen…

16 October , 2024

Consumer Advocates Welcome Government Announcement on Unfair Trading and Consultations

The two major consumer protections announced today -the ban on unfair trading and consultation on penalties for breaches by traders and service providers of the consumer guarantees under the Australian Consumer Law- will help create a fairer marketplace for all Australians. That’s the verdict of Consumer Action Law Centre CEO Stephanie Tonkin who welcomed the announcement from…

12 June , 2024

Consumer Protection Warns Against ‘predatory’ Studio Photographers

The number of consumer complaints in Western Australia relating to studio photography businesses has risen sharply in 2024, prompting Consumer Protection to issue a warning. Last year, eight complaints were received, with similar numbers seen in 2022. Eight complaints have already been received this year with issues raised including potential misleading and deceptive conduct, harassment…

18 April , 2024

Global Campaign for Transparent Digital Finance Launches

This week Consumers International launched a global campaign for transparent digital finance. Poor transparency has long been a problem in financial services, but now more than ever there are billions of consumers (1) using banks and other financial services and (2) using or connecting to these financial services digitally. Over mounting concern on both digital…

15 April , 2024

The 2024 Ruby Hutchison Memorial Lecture – 50 Years of Consumer Advocacy

This year’s Ruby Hutchison Memorial lecture shone a light on just how much the consumer protection movement together with regulators has achieved in the last 50 years, and the complex consumer issues we’re still seeking answers to today. Bringing in a musical theme and recognising the rockstar influence of the speakers, the ACCC Deputy Chair…

25 March , 2024

“Irresponsible” Car Loans on a “broader scale”: Consumers and advocates speak out against Money3 as ASIC sues over alleged breaches

Need to know Financial counsellors are sounding the alarm about an “irresponsible” car loan provider targeting people on low incomes. These consumer advocates say Money3 Loans is failing to properly assess whether its customers can pay off the loans, and is charging exorbitant interest rates on top of that. Last year the Australian Securities and…

11 December , 2023

T’s & C’s In and Out of Australia

Yesterday, the High Court unanimously ruled in favour of the passengers. In so doing, it put companies doing business in Australia on notice that Australia’s consumer protection laws apply both inside and outside the country’s borders.

It decided the class action waiver was unfair to the passengers. This was because Australian consumer law prohibits unfair consumer contracts and because the express terms of that law apply to companies doing business in Australia, regardless of whether they are headquartered in Australia or overseas.

As the High Court explained, a price of a company doing business in Australia is that it must adhere to Australia’s consumer protection laws.

1 December , 2023

Non-Disclosure Agreements, Unfair Contracts and Consumer Rights

Businesses are trotting them out left and right these days, but it’s not clear who gives them the authority to do that, since you already have a right to the three Rs without promising to keep matters confidential.

Non-disclosure agreements (NDAs) effectively keep problems with a product or service a secret so other customers can’t know that it has a history of problems.
“The ACCC has made clear that non-disparagement clauses can breach unfair contract terms provisions.

“Again this comes back to the imbalance of power and information between consumer and business, and why we need strong, enforceable consumer protections.”

10 November , 2023

Unfair Contract Terms Banned

The Albanese Government’s additional protections for small businesses and consumers take effect today outlawing unfair contract terms to help level the playing field in negotiations between big corporations and both small businesses and consumers.

10 November , 2023

Class Action Launched in Federal Court Against Pawnbroker ‘Taylors Business’

Consumer Action Law Centre (Consumer Action) has filed a class action in the Federal Court of Australia against Taylors Business Pty Ltd. The lead plaintiff, a Victorian woman, represents herself and a group of Taylors Business customers who pawned goods of value to them, but can no longer access their goods because the business has been shut down. Consumer Action became involved when we had a spike of enquiries to our frontlines from affected customers, many distraught at the prospect of losing their items.

21 September , 2023

Calls for Independent Inquiry into Super Insurance Gaps

Research conducted by CHOICE in 2022 found many Australians aren’t aware of what insurance they have through their super. Only 54% of respondents knew how much they paid for insurance, and just 51% knew what situations their super insurance covered.