Post thumbnail
This webinar was designed for CFA members, consumer advocates and others to learn from the experience in the UK with flood insurance and relief. It was hosted by CFA on the 6th of September 2022, and was followed by a webinar on the affordability and access of insurance. Below, watch presentations by: Andy Board, CEO,…
Read More Watch CFA Webinar: Flood Insurance and Relief – the UK experience
Post thumbnail
In part two of CHOICE’s investigation, we look at the problems faced when trying to get a repair or refund. It’s July 2022 and Marilyn and Peter are sitting in the Cairns office of the Indigenous Consumer Assistance Network (ICAN). They’ve been waiting for this day for a long time. This is an article from CHOICE.…
Read More Car sales in remote Indigenous communities: A broken system
Post thumbnail
The Australian Securities and Investment Commission (ASIC) has today published updated and revised remediation guidance for financial firms with the goal of treating wronged customers fairer and ensuring they repay losses companies have caused in a timelier fashion. This is a media release from Consumer Action Law Centre (CALC). It was originally published on 27th September, 2022. Consumer Action…
Read More People should get their money back quicker and more easily following new ASIC guidance, say consumer advocates
Post thumbnail
Former Consumers’ Federation of Australia chairperson, and long-time consumer rights advocate Catriona Lowe has been nominated as Deputy Chairperson of the Australian Competition and Consumer Commission (ACCC). This was written with information taken from a Government News post published on 14th July, 2022. Ms Lowe is due to take up the role on 27 January 2023.…
Read More Catriona Lowe nominated as ACCC deputy chair
Post thumbnail
Consumer Action is calling for meaningful protections from scams to apply to businesses operating in the crypto sector. This is a media release from Consumer Action Law Centre. It was originally published on 30th May, 2022. The call comes in a submission to the Treasury’s consultation paper Crypto asset secondary service providers: Licensing and custody requirements, in which Treasury proposes…
Read More Crypto: As risky as gambling and a haven for scams that demands action
Post thumbnail
Consumer groups welcomed the consultation on improving the effectiveness of the consumer guarantee and supplier indemnification provisions under the Australian Consumer Law. Ideally, under the Australian Consumer Law, products and services come with a guarantee that they are of acceptable quality, safe with no faults and fit-for-purpose. And when these are not met, consumers are…
Read More Consumer Guarantees – reimaging redress for consumers
Post thumbnail
Consumer groups and financial counsellors are urging the Australian Securities and Investments Commission (ASIC) to act now to put an end to the use of harmful lending models used to charge excessive fees on top of short-term loans. This is a media release from Consumer Action Law Centre (CALC). It was originally published on 24th January, 2022. For over…
Read More Time to finally end the harm done by Cigno loans
Post thumbnail
Treasurer Josh Frydenberg’s announcement today that the Government intends to reform Australia’s payment systems is a real opportunity to improve consumer protection, according to Consumer Action Law Centre. This is a media release from the Consumer Action Law Centre. It was originally published on 8th December, 2021. “Today’s announcement foreshadows consultation on regulatory arrangements for Buy Now Pay Later (BNPL)…
Read More Tougher consumer protections at core of payments reform welcomed
Post thumbnail
Financial Counselling Australia (FCA), Financial Rights Legal Centre and the Consumer Action Law Centre welcome the Parliamentary Joint Committee on Corporations and Financial Services’ recommendation for legislation to prohibit online gambling operators from accepting credit card funded deposits. This is a media release from the Financial Counselling Australia. It was originally published on 26th November, 2021. Yesterday the Committee released…
Read More Consumer advocates welcome recommendation for stricter controls of credit funded gambling online
Post thumbnail
A coalition of the country’s leading consumer organisations is calling on Australia’s major banks to make significant updates to their industry code to improve outcomes for customers. The Consumers’ Federation of Australia’s (CFA) submission of behalf of the coalition to the 2021 review of the Australian Banking Association (ABA) Banking Code of Practice (the Code)…
Read More Banks can do better: Consumer groups make more than 100 recommendations to improve bank behaviour
Post thumbnail
Consumer Action has welcomed the Victorian Government’s announcement today that it is banning high-pressure sales tactics like unsolicited door-to-door sales and cold-calling to protect people from being taken advantage of by energy retailers. The Victorian Government has also announced plans to ban door-to-door sales of solar panels through the Solar Homes Program. This is a Consumer Action Law Centre media release, originally published on 25th…
Read More Tougher rules banning aggressive energy & solar sales a big win for all Victorians
Post thumbnail
On Monday 12 April, Consumers’ Federation Australia (CFA) and the Australian Competition & Consumer Commission (ACCC) co-hosted the Consumer Advocacy Showcase & Award, in the final online session for the 2021 ACCC National Consumer Congress. The Showcase celebrates effective and good practice within consumer advocacy. The joint-winners were Fiona Guthrie, with Who’s Making Australians Bankrupt?; and Matthias Oldham, with Junk Insurance…
Read More CFA & ACCC Consumer Advocacy Showcase & Award Winners
