Consumer Action Law Centre

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Original media release by CALC (24/11/2023). Consumer Action Law Centre has welcomed the scams safe accord announced by the Australian Banking Association (ABA) and Customer Owned Banking Association (COBA) which has involved, for the first time, member banks joining forces and agreeing on key steps to enhance scams protections for Australian banking customers. “We are…

Read More Banking Industry Announces First Big Step in Addressing Scams

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Consumer Action Law Centre (Consumer Action) has filed a class action in the Federal Court of Australia against Taylors Business Pty Ltd. The lead plaintiff, a Victorian woman, represents herself and a group of Taylors Business customers who pawned goods of value to them, but can no longer access their goods because the business has been shut down. Consumer Action became involved when we had a spike of enquiries to our frontlines from affected customers, many distraught at the prospect of losing their items.

Read More Class Action Launched in Federal Court Against Pawnbroker ‘Taylors Business’

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Original text from here. Faulty cars are far too common and disrupt too many lives. Join us at the launch of a major report by the Consumer Policy Research Centre, ‘Detours and Roadblocks’, that examines the experience of consumers with faulty cars in Victoria. The report, commissioned by Consumer Action Law Centre, puts forward a…

Read More Changing Gears: Towards a car market people can trust (Webinar)

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“For years, Consumer Action has been saying we need to fix how we deal with car disputes. It shouldn’t be costing people years of their lives and thousands of dollars to get what they are owed under the law, and people shouldn’t be forced to drive or sell unsafe cars,”

Read More CALC: Victoria Overrun with Lemon Cars as Current Dispute Process Totally Unfit for Consumers

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Almost a year after state and territory consumer ministers agreed to open consultation on options to address the gap in Australian Consumer Law (ACL) around unfair trading practices, Treasury has released a Consultation Regulation Impact Statement (CRIS) and given stakeholders 91 days to respond starting 31st August and ending 29th November 2023.

Read More Consumer Groups Advocate for Change as Consultations Open on Unfair Trading Practices

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From Consumer Action Law Centre, Released 03/04/2023. Original here. Consumer advocates around Australia have welcomed moves by Attorney-General Mark Dreyfus KC MP to reform bankruptcy laws.   Last month, consumer advocates attended a Ministerial Roundtable on Personal Insolvency to discuss pressure points in the current system, critical reform areas and longer-term strategic challenges with the Attorney-General and…

Read More Now is the time to make positive reforms to bankruptcy laws say consumer advocates

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With extreme weather continuing to affect large parts of Australia, the importance of insurance is larger than ever. Following from CFA’s webinar on the UK’s System for Flood Insurance, this webinar will examine measures to improve affordability and access of general insurance, including home & contents insurance. It was hosted by CFA on the 7th…

Read More Watch CFA webinar: Is Insurance an Essential Service? Promoting affordability & accessibility for all

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The Australian Securities and Investment Commission (ASIC) has today published updated and revised remediation guidance for financial firms with the goal of treating wronged customers fairer and ensuring they repay losses companies have caused in a timelier fashion.  This is a media release from Consumer Action Law Centre (CALC). It was originally published on 27th September, 2022. Consumer Action…

Read More People should get their money back quicker and more easily following new ASIC guidance, say consumer advocates