Code compliance Archives - Page 9 of 13 - Consumers' Federation of Australia

14 October , 2021

Digital platforms complaints process a positive step

The Australian Communications and Media Authority (ACMA) has welcomed today’s announcement by the Digital Industry Group Inc. (DIGI) of additional accountability measures for digital platforms in Australia. ACMA Chair Nerida O’Loughlin said DIGI has taken an important step by launching the public complaints portal, which will support digital platforms’ compliance with the Australian Code of Practice…

4 October , 2021

Life CCC publishes its Annual Report for the 2020-21 financial year

Productive and successful year for life insurance compliance body The Life Code Compliance Committee (the Committee) – the independent Committee which monitors and enforces industry compliance with the customer service standards set out in the Life Insurance Code of Practice (the Code) – today released its Annual Report for 2020–21. This is a media release from the Life Code Compliance…

4 October , 2021

Peak consumers group calls on supermarkets to use new guidelines to save shoppers money

The nation’s peak body for consumer organisations, the Consumers’ Federation of Australia (CFA), says grocery retailers should use new revised ACCC guidelines on the provision of unit pricing to make it much easier for their customers to notice, read, understand and use unit prices. Effective unit pricing (pricing per unit of measure) greatly assists shoppers…

13 September , 2021

Banking Code Committee concerned by direct debits compliance

The Banking Code Compliance Committee (BCCC) today released a report indicating that banks would comply with their direct debit obligation under the Banking Code of Practice (the Code) in only 71% of cases. In March 2021, the BCCC conducted a mystery shopping exercise into banks’ compliance with their obligation to promptly cancel a customer’s direct debit on…

6 September , 2021

Banks report a 14% increase in Code breaches

In a report released today, the Banking Code Compliance Committee (BCCC) said 19 subscriber banks self-reported 22,473 breaches of the Banking Code of Practice for the period July to December 2020. This is a Banking Code Compliance Committee media release, originally published on 27th August, 2021. This is an increase of 13.7% over the previous six months.…

6 September , 2021

Customer Owned Banking Code Compliance Committee releases Annual Report for 2020-21

The independent committee that monitors the Customer Owned Banking Code of Practice (the Code) has released its Annual Report for a year marked by the ongoing challenges arising from the COVID-19 pandemic and expectations of the financial services industry to embed extensive regulatory changes stemming from the Financial Services Royal Commission. This is a Customer…

26 August , 2021

Banks can do better: Consumer groups make more than 100 recommendations to improve bank behaviour

A coalition of the country’s leading consumer organisations is calling on Australia’s major banks to make significant updates to their industry code to improve outcomes for customers. The Consumers’ Federation of Australia’s (CFA) submission of behalf of the coalition to the 2021 review of the Australian Banking Association (ABA) Banking Code of Practice (the Code)…

26 August , 2021

Insurance Brokers Code Compliance Committee releases Annual Report for 2020–21

The independent committee that monitors the Insurance Brokers Code of Practice (the Code) has released its Annual Report for 2020–21, a year marked by the continued impact and disruptions of COVID-19, the torrent of legislation following the Financial Services Royal Commission and the unprecedented risk challenges facing the insurance industry. This is an Insurance Brokers Code…

16 August , 2021

Banking Code Compliance Committee critical of banks’ guarantees practices

In a report released on the 11th of August, the Banking Code Compliance Committee (BCCC) highlighted serious concerns about banks’ failure to consistently comply with the 2013 Code’s guarantee obligations. This is a Banking Code Compliance Committee (BCCC) media release, originally published on 11th August, 2021. For the first time in a BCCC Inquiry, a sub-set of…

20 July , 2021

Fraud and corruption control in your organisation

Australia ranks 11/180 in the Transparency International Corruption Perceptions Index 2020 (-8 since 2012) and safeguarding against loss or having any connection to corruption is a key responsibility of all organisations. Managing the fraud and corruption risk to business is a governance issue and the recently published Australian standard is intended to apply to all organisations operating…

19 July , 2021

Expectations for telcos in supporting vulnerable consumers

The Australian Communications and Media Authority (ACMA) is looking to improve the way the telco sector supports consumers in vulnerable circumstances, with a proposed Statement of Expectations for the industry released for consultation today. This is an Australian Communications and Media Authority media release, originally published on 14th July, 2021. ACMA Chair Nerida O’Loughlin said…

2 July , 2021

CFA and member organisations call for changes to proposed new federal Unit Pricing Code

CFA has made a submission to the federal government on its draft new Grocery Unit Pricing Industry Code of Conduct. The submission disagrees strongly with the conclusions of the review of the current Code and with the proposed new Code’s provisions (which are identical to those of the current Code). It also argues that implementation…