Artificial Intelligence

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The free ‘Introduction to Artificial Intelligence’ course provided by CSIRO National AI Centre (NAIC) will cover what AI is, common terminologies, real-world applications of AI, Australian AI case studies, advice from industry experts to start your career in AI, and more. The two-and-a-half-hour course provides a non-technical introduction to AI fundamentals and is designed for…

Read More Free and accessible Artificial Intelligence course

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23 April 2024 Last month we brought together a powerful cohort of consumer advocate groups, international organisations, business, government and civil society to call for Fair and Responsible AI on World Consumer Rights Day Friday March 15. AI is changing how millions of us experience the online world. Within just five days of the release of ChatGPT last…

Read More Global Experiment Reveals a ‘worrying margin of harm’ in AI Chatbots

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This year’s Ruby Hutchison Memorial lecture shone a light on just how much the consumer protection movement together with regulators has achieved in the last 50 years, and the complex consumer issues we’re still seeking answers to today. Bringing in a musical theme and recognising the rockstar influence of the speakers, the ACCC Deputy Chair…

Read More The 2024 Ruby Hutchison Memorial Lecture – 50 Years of Consumer Advocacy

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In light of World Consumer Rights Day and the 2024 theme, CHOICE and the Consumer Policy Research Centre (CPRC) have both released articles on artificial intelligence (AI) and the importance, and absence, of consumer voices when discussing use and regulation. Based on CHOICE’s recent research, almost 4 in 5 Australian’s think that business’s should be…

Read More Australians Want Regulation But Consumer Voice Missing in AI Debates

Consumers International World Consumer Rights Day 2024 FAIR AND RESPONSIBLE AI FOR CONSUMERS

It’s March 15th and time for World Consumer Rights Day once more, a day to raise global and local awareness of consumer rights, protection and empowerment. The theme selected this year by Consumers International (CI) is ‘Fair and responsible AI for consumers’. For Australian consumers, the Federal Government released an interim response to safe and…

Read More World Consumer Rights Day 2024: Fair and Responsible AI for Consumers

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While AI has immense potential to improve wellbeing and grow our economy, Australians want stronger protections in place to help manage the risks, according to the recent Australian Government’s interim response to the consultation on Safe and Responsible AI in Australia conducted last year.  The interim response includes feedback from stakeholders and how the government…

Read More Safe and Responsible AI in Australia

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The Australian Government is taking action to help ensure that AI is safe and responsible, releasing its interim response to the Safe and Responsible AI in Australia consultation today.

The consultation made clear that while AI has immense potential to improve wellbeing and grow our economy, Australians want stronger protections in place to help manage the risks.

The Government’s response is targeted towards the use of AI in high-risk settings, where harms could be difficult to reverse, while ensuring that the vast majority of low risk AI use continues to flourish largely unimpeded.

Read More Government Considers “mandatory guardrails” for AI Development

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Enforcement Technology, also known as EnfTech, is technology used in any enforcement capacity for investigation, preventative measures, surveillance, remedies and/or sanctions and there could be a vital role for EnfTech to play in consumer protection. With the advent of the global digital market as the new norm for most consumers the need for consumer protection…

Read More Enforcement Technology and Consumer Protection

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Original news article by Standards Australia (20/12/2023). A soon-to-be-released Standards Australia publication supporting the responsible expansion of AI has been showcased at an international event. Aurelie Jacquet, Chair of Australia’s AI standards committee, and Roland Terry-Lloyd, Head of Engagement & Strategic Delivery, represented Standards Australia at the recent 2023 Global Partnership on Artificial Intelligence (GPAI) Summit in…

Read More Standards and Artificial Intelligence in the APEC Region

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The Senate has established a Select Committee on Supermarket Prices, to inquire into and report on the price setting practices and market power of major supermarkets.

The committee is seeking submissions that address the terms of reference by Friday, 2 February 2024 and the committee’s final report is due by 7 May 2024.

Read More Submissions Open for Senate Inquiry into Supermarket Prices

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Every Australian deserves equitable access to banking services. That’s why the Australian Banking Association (ABA) has broadened the scope of its accessibility framework to ensure the banking sector remains inclusive in a fast-changing digital landscape.
An important addition to the Accessibility and Inclusion Principles for Banking Services is a section on embedding accessibility into digital authentication processes, as the banking industry steps up its fight against scams, fraud and identiy theft. 

Read More ABA Updates and Broadens Accessibility Framework

Consumers International Global Congress; Nairobi, Kenya 06-08 December 2023; Building a resilient future for consumers; supporting partners COMESA Competition Commission and Competition Authority of Kenya

Today the Congress was abuzz with passionate consumer advocates, experts and regulators taking a deep dive into everything from scams and AI to greenwashing and digital wallets. But at the heart of so many discussions today was the value of and the critical need to collaborate. It was recognised that collaboration both within and across borders is needed to help raise the voices on key issues impacting consumers and to learn from one another. Below are some of the highlights from Day 2!

Read More C is for Collaboration – Day 2 of Consumers International Global Congress