Hardship

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In Australia there are over 2.65 million carers across Australia according to Carers Australia. Carers are people who provide unpaid care and support to family members and friends who have a disability, mental illness, chronic condition, terminal illness, an alcohol or other drug issue or older people who need support. One of the greatest challenges…

Read More Carers who are also in Employment – New draft Standard open for public comment

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According to the National Anti?Scams Centre (NASC) financial losses to job and employment scams have increased by over 740% in 2023.

Scammers are targeting jobseekers with lucrative offers to complete tasks, tricking unsuspecting victims into handing over their hard?earned money.

Australians have reported losses of $20 million to employment scams this year alone.

Read More Australian’s Urged to Be Alert to Rapidly Rising Employment Scams

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“Four years on from the launch of the payment difficulty framework in Victoria, we’re still seeing some really worrying gaps in the assistance energy retailers are providing to people who are struggling with their energy bills,” said Luke Lovell, Acting Director of Policy and Campaigns, Consumer Action. 

Read More More Support Needed to Help Victorian Households Manage Power Bills

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The Banking Code Compliance Committee (BCCC) is working with the Australian Banking Association (ABA) to coordinate with 12 of its members to ensure banking services offered through Bank@Post comply with the Banking Code of Practice.

Bank@Post arrangements provide a valuable face-to-face service, particularly as banks close branches, especially in regional and remote areas.

The BCCC wants to ensure, as a priority, that important consumer protections have been implemented for the services banks offer through Bank@Post.

Read More Banking Code Compliance Committee Prioritises Bank@Post’s Compliance with the Code

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The Federal Parliament has passed the Treasury Laws Amendment (Financial Services Compensation Scheme of Last Resort) Bill 2023 to establish an industry-funded compensation scheme of last resort for victims of financial misconduct. Quotes attributable to Alan Kirkland, Chief Executive Officer of CHOICE: “The introduction of a compensation scheme of last resort is an historic moment…

Read More “Historic moment for consumer financial protection”: CHOICE on the passage of compensation scheme of last resort 

Financial Counselling Foundation

“The $7.75 million will enable the foundation to not only provide support to existing grants that are
about to expire, but also implement new projects,” Mr Brouwer said. “This comes at a time of great
financial hardship and, consequently, a time of huge pressure on the financial counselling sector.
“Our funding priorities include family violence victims, tenants at risk of homelessness, First Nations
communities and people in prison.”

Read More Financial Counselling Foundation Welcomes Generous Industry Donation

The Telecommunications Industry Ombudsman’s (TIO) Quarter Three Complaints Report shows residential consumers and small businesses made 17,777 complaints about phone and internet services between January and March this year. While complaints have remained steady compared to the previous quarter, the results show an almost 19 per cent decrease against the same period last year.

Read More Problems Persist but Hold Steady – TIO 3rd Quarterly Report

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“Cost of living issues aren’t going away for the foreseeable future, so it’s particularly concerning that over 40% of the Australian adult population are unaware that they can contact their telco provider for help managing their bills. This research shows that it is imperative that financial hardship policies are promoted by telcos and made easily accessible on their websites,”

Read More Consumers Want (and need) More from Telcos