In Australia there are over 2.65 million carers across Australia according to Carers Australia. Carers are people who provide unpaid care and support to family members and friends who have a disability, mental illness, chronic condition, terminal illness, an alcohol or other drug issue or older people who need support. One of the greatest challenges…
Read More Carers who are also in Employment – New draft Standard open for public comment
According to the National Anti?Scams Centre (NASC) financial losses to job and employment scams have increased by over 740% in 2023.
Scammers are targeting jobseekers with lucrative offers to complete tasks, tricking unsuspecting victims into handing over their hard?earned money.
Australians have reported losses of $20 million to employment scams this year alone.
Read More Australian’s Urged to Be Alert to Rapidly Rising Employment Scams
In a recent report released by the Consumer Policy Research Centre (CPRC) more than half of Victorian’s who bought a car, used or new, in the past five years have experienced major or minor faults with their vehicle.
Read More Dispute Resolution Process Unfit for Purpose
“Four years on from the launch of the payment difficulty framework in Victoria, we’re still seeing some really worrying gaps in the assistance energy retailers are providing to people who are struggling with their energy bills,” said Luke Lovell, Acting Director of Policy and Campaigns, Consumer Action.
Read More More Support Needed to Help Victorian Households Manage Power Bills
The Banking Code Compliance Committee (BCCC) is working with the Australian Banking Association (ABA) to coordinate with 12 of its members to ensure banking services offered through Bank@Post comply with the Banking Code of Practice.
Bank@Post arrangements provide a valuable face-to-face service, particularly as banks close branches, especially in regional and remote areas.
The BCCC wants to ensure, as a priority, that important consumer protections have been implemented for the services banks offer through Bank@Post.
Read More Banking Code Compliance Committee Prioritises Bank@Post’s Compliance with the Code
The ACMA and consumer advocacy groups have welcomed the move by the Federal Government to empower the regulator to make and enforce financial hardship standards.
Read More Direct Regulation for Financial Hardship – ACMA Puts Telco Industry on Notice
The Federal Parliament has passed the Treasury Laws Amendment (Financial Services Compensation Scheme of Last Resort) Bill 2023 to establish an industry-funded compensation scheme of last resort for victims of financial misconduct. Quotes attributable to Alan Kirkland, Chief Executive Officer of CHOICE: “The introduction of a compensation scheme of last resort is an historic moment…
Read More “Historic moment for consumer financial protection”: CHOICE on the passage of compensation scheme of last resort
The Australian Energy Regulator (AER) has outlined its 2023–2024 Compliance and Enforcement Priorities to protect energy consumers and keep the energy system stable and secure during the transition.
Read More Australian Energy Regulator Outlines its 2023-24 Compliance and Enforcement Priorities
Original article by Chris Siemers, posted on the Australian Financial Complaints Authority website on 05/06/2023. Hundreds of thousands of fixed-rate loans will roll onto much higher rates in coming months, catching up on a year of rate rises from which they have so far been quarantined. Some borrowers face the prospect of being tipped into…
Read More Mortgage Stress – Getting on the Front Roof
“The $7.75 million will enable the foundation to not only provide support to existing grants that are
Read More Financial Counselling Foundation Welcomes Generous Industry Donation
about to expire, but also implement new projects,” Mr Brouwer said. “This comes at a time of great
financial hardship and, consequently, a time of huge pressure on the financial counselling sector.
“Our funding priorities include family violence victims, tenants at risk of homelessness, First Nations
communities and people in prison.”
The Telecommunications Industry Ombudsman’s (TIO) Quarter Three Complaints Report shows residential consumers and small businesses made 17,777 complaints about phone and internet services between January and March this year. While complaints have remained steady compared to the previous quarter, the results show an almost 19 per cent decrease against the same period last year.
Read More Problems Persist but Hold Steady – TIO 3rd Quarterly Report
“Cost of living issues aren’t going away for the foreseeable future, so it’s particularly concerning that over 40% of the Australian adult population are unaware that they can contact their telco provider for help managing their bills. This research shows that it is imperative that financial hardship policies are promoted by telcos and made easily accessible on their websites,”
Read More Consumers Want (and need) More from Telcos