change, arrows, clouds-948024.jpg
The designated complaints regime provides the potential for the Australian Competition and Consumer Commission (ACCC) to address systemic and emerging harms including those that may not fit neatly into a case study or set of existing regulations for the ACCC to investigate and take action.
Read More Consumer Advocates urge for more than 3 Designated Complainants
people, old, young-7494529.jpg
People with a disability and older persons are some of the most vulnerable in Australia. They need to have their voice heard on issues that are important to them to protect and promote their rights. For this reason, the requirements established by a new Draft Standard on Ageing and Disability is to provide uniform minimum…
Read More Have Your Say: New Advocacy in Ageing and Disability Standard Opens for Public Consultation
quality control, quality, magnifying glass-1257235.jpg
“For years, Consumer Action has been saying we need to fix how we deal with car disputes. It shouldn’t be costing people years of their lives and thousands of dollars to get what they are owed under the law, and people shouldn’t be forced to drive or sell unsafe cars,”
Read More CALC: Victoria Overrun with Lemon Cars as Current Dispute Process Totally Unfit for Consumers
The 2021–22 AFCA Annual Review is now available. We are proud to present this year’s Annual Review, which highlights all AFCA has achieved in the 2021–22 financial year. The financial services sector in Australia has experienced an extraordinary level of uncertainty and volatility in the last financial year. This has been driven by the lingering…
Read More AFCA releases 2021–22 Annual Review
A wooden gavel
The Victorian Government’s proposed changes to class action rules should enable greater access to justice and promote corporate accountability, according to Consumer Action Law Centre. The Justice Legislation Miscellaneous Amendments Bill 2019, introduced to state parliament this week, will reduce barriers to class actions by allowing lawyers to receive a ‘contingency fee’, a fee that is calculated as…
Read More Victorian Government’s class action changes promote corporate accountability
Decision allows PIAC and others to focus on helping Australia’s most disadvantaged
Read More Reinstatement of community legal funding welcomed by advocacy body
Complexity, speed and expense named out as problems with current arrangements
Read More Productivity Commision invites submissions on access to justice report
