dispute resolution

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Superannuation trustees are on notice to improve their internal dispute resolution systems after a targeted review of trustee compliance with the enforceable complaints handling requirements found that some trustees had sub-standard arrangements for managing complaints. Report 751 Disputes and deficiencies: A review of complaints handling by superannuation trustees (REP 751) outlines ASIC’s findings on compliance…

Read More Superannuation trustees on notice to uplift complaints handling

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Data released today in the Victorian Public Transport Ombudsman (PTO) Annual Report shows a 10 per cent increase in public transport complaints handled by the PTO during the 2021-22 financial year. “The increase in complaints we’ve seen is broadly in line with the increase in the number of Victorians travelling again on public transport”, the…

Read More Complaints rise as patronage increases, Ombudsman to look at public transport fines