complaints

17 November , 2022

Australians send 300,000 complaints to AFCA in 4 years

Australians took more than 300,000 disputes to the Australian Financial Complaints Authority (AFCA) in its first four years, with consumers securing nearly $900 million in compensation and refunds. AFCA also identified and reported 227 definite systemic issues and serious contraventions of the law to federal regulators, resulting in an additional $280 million in refunds to…

24 November , 2011 0 comments

Consumer group calls on energy companies to bring down complaint numbers

Consumer groups have reacted to a record number of complaints to Victoria’s Energy and Water Ombudsman by calling on energy companies to commit to a target of significant reductions in complaint numbers.