Standards

22 November , 2012

New consumer report makes recommendations on energy reform

Consumer Action report shows energy market has failed to deliver

24 October , 2012

Energy debate must address true drivers of electricity price increases

Consumer Action has welcomed ACCC Chairman Rod Sims warning not to let side-issues impact debate.

21 August , 2012

Consumer Credit Bill offers mixed bag for consumers

Changes to legislation fail to recognise the need to better regulate short-term creditors.

24 May , 2012

Punk Jobs ordered to refund $1150 to unhappy job seeker

The Victorian Civil and Administrative Tribunal (VCAT) has ordered Punk Jobs to repay $1150 to a dissatisfied customer who alleged he was mislead and that Punk Jobs failed to deliver promised services.

15 May , 2012

CFA welcomes Delia Rickard as ACCC Deputy Chair

Long time consumer policy advocate Delia Rickard has been nominated to become a Deputy Chairperson of the Australian Competition and Consumer Commission (ACCC).

10 May , 2012

Linked credit case could cast doubt on more NAB student loans

The Consumer Action Law Centre has lodged a complaint with the Financial Ombudsman Service against the NAB and is seeking to have its client’s NAB student loan terminated.

8 March , 2012 6 comments

Consumer group says Cash Converters’ processes need formal investigation

The Consumer Action Law Centre has asked the Australian Securities and Investment Commission (ASIC) to undertake a formal investigation into the internal dispute resolution processes of Cash Converters, Australia’s biggest payday lender.

6 March , 2012 0 comments

Ombudsman asked to consider lending practices of payday loan provider

CFA member, Consumer Action is lodging another dispute against a high profile payday loan provider.

8 December , 2011 0 comments

National unfair contract terms and consumer guarantees to be under the spotlight

The Australian Consumer Law’s unfair contract terms provisions are set to be tested in the Victorian Civil and Administrative Tribunal (VCAT) after CFA member, the Consumer Action Law Centre issued proceedings against internship and work experience agency Borch Leeman on behalf of one of its clients. As well as the alleged unfair contract terms, Consumer…

28 November , 2011 0 comments

CFA Chair highlights progress for 2011

CFA held its Annual General Meeting by video conference on 21 November 2011. Catriona Lowe, CFA Chair, provided an overview of CFA’s achievements during the year and our plans for the future. This is an edited version of her remarks. It gives me great pleasure to report on the successes of CFA over another year.…

11 November , 2011 0 comments

Consumer Action warns government that new credit card regulation may require running repairs

The Consumer Action Law Centre has welcomed the Federal Government’s ban on credit providers making unsolicited credit card limit increase offers to customers, but believes that ambiguity in the regulations governing the ban will see credit providers attempt to evade and undermine it. The Centre has also warned that the Government will need to respond quickly to any such attempt if it wants to maintain the integrity and effectiveness of the ban.