How to hang up on telemarketers for good

Picture of man on phone, throwing his arms up in frustration

Recently I was waiting for a call from a friend, but when my phone finally rang it wasn’t the person I was expecting – it was someone trying to sell me something. The telemarketer started off with a long spiel, rattling off statistics about how common fires were in Australia and how they were easily preventable…with the purchase of a simple fire blanket.

While the importance of fire safety is front of mind in a particularly hot Australian summer, I kept asking myself, “how have they been able to get their hands on my personal phone number without my permission?” Well, in Australia, your mobile and landline phone numbers are publicly available to telemarketers unless you take the time to sign up for the Do Not Call Register. The Register has been in operation since 2007 and has had almost 9 million numbers added, with on average 1 million more added each year.

Currently your registration lapses after 8 years and you are required to re-register. People often forget and it can be annoying to constantly re-register when you never want to receive these kinds of calls. When you register, it means unwanted telemarketing calls or faxes to your phone are prohibited, with some exceptions, like charities and political parties.

Have your say

At the moment the Department of Communications is consulting on four options to amend the Register, so it is your opportunity to shape how it works. The Department is seeking feedback on either:

  1. Reducing the period to 3 years
  2. Retaining the 8 year registration
  3. Extending to an indefinite registration, or
  4. Removing the need to register altogether.

The final option would mean a telemarketer could only call your number if you had agreed to receive marketing information from them. This is similar to how the Spam Act regulates electronic communications, like emails.

The consultation is open to the public so we’d encourage you to write to the department and have your say.

What ACCAN thinks

ACCAN will be advocating for the removal of the need to register. There are an overwhelming number of people who have signed up to the Register and unsurprisingly the research shows only 2% of Australians actually enjoy receiving unsolicited marketing. So we think it is time we shift to an opt-in approach to receiving calls from telemarketers.

Contact and tell them which approach to registration you prefer and why. Submissions close 31 January 2014.

For more information, visit the Department of Communication’s website.

If you’re not on the registry already, you can sign up at

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