Energy sector remains focused on transition and affordability

Affordable energy and transition to a decarbonised energy system in ways that put customers at the centre, have been identified by the Energy Charter as critical ongoing commitments in 2022, following a new report released today.

This is a media release from The Energy Charter. It was originally published on 15th December, 2021.

Energy Charter Full Signatories, made up of 23 energy organisations, including retailers, generators, distribution and transmission businesses, have pledged to work closer together over the next 12 months to focus on these key issues for the benefit of Australian customers and communities.

Following its annual review of Energy Charter signatory disclosures, the Independent Accountability Panel (IAP) released its third annual report today stating:

“The true test of whether Energy Charter Signatories are putting their customers at the centre of their business and the energy system is whether they work together, and with governments and market bodies, to address the clear challenges with ambition and urgency.”

Chair of the Energy Charter CEO Council, Frank Tudor, said 2020-1 had been a challenging year for many energy consumers and the unique structure of the Energy Charter allowed organisations from across the supply chain to collaborate through #BetterTogether initiatives to better support them. Energy Consumers Australia’s consumer research released yesterday showed a continuation of the upward trend in energy consumer satisfaction across Australia.

Key achievements through the Energy Charter over the past 12 months included:

“The Energy Charter provides an open platform for the energy sector to collaborate on key issues for customers, and there is always more we can do,” Mr Tudor said.

“The Independent Accountability Panel’s message is clear. We need to come together with urgency to better plan the path to meeting customer and community expectations on net zero by 2050. We need ambition to do more to support households and businesses in vulnerable circumstances.

“We thank the Independent Accountability Panel for their report and recommendations. The Energy Charter signatories will continue to collaborate across industry and with customer advocates to deliver on these recommendations over the next 12 months to benefit customers.

“We are also proud to have welcomed four new signatories into the Energy Charter this year and look forward to building on that momentum to see more energy businesses joining in the years ahead.”

During its review, the Independent Accountability Panel analysed the disclosure reports submitted by Energy Charter signatories, interviewed CEOs and held public forums. Led by Clare Petre as Chair, the IAP includes Cassandra Goldie, CEO Australian Council of Social Service and Andrew Richards, CEO Energy Users Association of Australia.

For more about the Energy Charter and to download the IAP report, visit

Enjoy this article? Sign up to our monthly newsletter and stay up to date on the latest consumer policy news.