Consumer Representative Opportunity: Buy Now Pay Later Code Compliance Committee

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About the Opportunity

Established in 2021, the Buy Now Pay Later (BNPL) Code of Practice sets best practice standards for the sector and strengthens consumer protections. The BNPL providers accredited to this Code represent an estimated 95 percent of the BNPL market – Afterpay, Brighte, Humm Group, Klarna, Payright, Plenti and Zip Co. The Australian Financial Industry Association (AFIA) is the industry body responsible for the code.

The BNPL Code Compliance Committee (CCC) is an independent committee responsible for the administration and enforcement of the Code of Practice. As part of their role in administering the Code, the CCC monitors and investigates a Code Compliant Member’s compliance, and impose sanctions for non-compliance.

The CCC has been selected to have legal, consumer and industry representatives. The Consumers Federation of Australia (CFA) nominates the consumer representative for appointment to the CCC by AFIA.

The remuneration of this role is $15,000 per annum (excluding GST).

Typically in this role you will:

  • Attend all Committee meetings and represent the interests of consumers and the community. There is a minimum of four one-and-a-half hour meetings per year, requiring a least half day preparation.
  • Provide relevant knowledge and subject matter expertise.
  • Participate in CCC approval of applications to become code compliant members and consider annual certification.
  • Work constructively with other CCC members to oversee compliance monitoring and reporting, including investigations and decisions regarding compliance with the Code.
  • Engage with relevant stakeholders to identify Code compliance issues and report back to consumer organisations.
  • Provide input into the Committees reporting, including the annual report, and other relevant publications.
  • Other duties that could reasonably be expected of this role.

About you

To be successful in this role, you’ll come equipped with:

  • A good understanding of the finance sector in Australia, ideally consumer credit
  • Demonstrated capacity to represent consumer and community interests
  • A good understanding of the role of voluntary codes of practice
  • Well-developed interpersonal and leadership skills
  • A high standard of integrity and ethics
  • Tertiary qualifications in either law, banking and finance, compliance or policy

To apply

To apply, please submit your resume and cover letter that addresses the following questions:

  • Are you currently employed by or closely associated with a consumer advocacy organisation? If yes, in what capacity?
  • Do you have past experience in representing or advocating for consumer interests in a formal setting such as government or industry advisory committee? If yes, please give details. If no, please give details of any informal advocacy.
  • Are you currently or recently employed by, or closely associated with, a financial service provider?
  • What role do you see as the role of voluntary codes of practice?
  • Provide an example of where you have used your influencing and interpersonal skills to shift the views of others or work towards a shared objective.

Applications are to be emailed to by Tuesday 2 April 2024. Please also email if you have questions or would like a copy of the position description.