The ABA Consumer Outcomes Group is a joint bank and consumer representative forum for discussing and responding to existing and emerging issues to improve consumer outcomes in retail banking.
The group is made up of seven consumer representatives and seven bank representatives who work collaboratively to address banking issues facing consumers. CFA is appointing consumer representatives to the group for a two-year term (2024-2025). The group meets formally four times a year, and there are additional commitments including pre-meetings with the other consumer representatives and being involved in the work of sub-committees or working groups.
Nominees should be:
- in a position to attend at least three of the four annual meetings, including some in-person attendance;
- able to send a delegate in the even that they are unable to attend; and
- sufficiently senior to speak on behalf of their organisation.
The CFA selection process will ensure there is appropriate diversity of representation, including people from organisations who work with and/or represent First Nations people; and some national organisations.
The Consumer Outcomes Group identifies priority areas for joint work, including improvements in relation to banking practices and products; regulatory issues; as well as specific issues related to low-income and/or vulnerable customers. It is expected that the group members work collaboratively and proactively on the agreed priorities. To this, applications should indicate 2-3 banking issues that they see are priorities.
If you are interested in being part of the Consumer Outcomes Group, please express your interest by sending your CV and a short letter/statement, together with the 2-3 priorities you consider should be part of the work of the group. Expressions of interest are due by Monday 6 November 2023 and can be sent to info@consumersfederation.org.au.
More information about the group can be found here: https://www.ausbanking.org.au/priorities/consumer-outcomes-group/