Consumer Representative – Banking Code Compliance Committee

BCCC: Banking Code Compliance Committee

About the opportunity

The Banking Code Compliance Committee (BCCC) is an independent body that monitors banks compliance with the Banking Code of Practice, helping banks create a better banking experience for customers. The BCCC’s work is supported by a dedicated team of staff at the Australian Financial Complaints Authority (AFCA) that provide Code monitoring and administration services to the Committee.  Together, they monitor and examine bank practices, identify current and emerging industry-wide problems, hold banks to account in relation to their Code obligations, recommend improvements to bank practices and consult with stakeholders and the public and keep them informed of industry activity. 

The BCCC consists of an Independent Chairperson, an Industry Representative and a Consumer Representative and are currently recruiting a Consumer Representative to join the Committee, for a fixed term of three years. 

The renumeration for this role is $52,686 per annum.

The role of Consumer Representative of the BCCC has a duty to comply with the BCCC Charter and perform functions of the Consumer Representative. 

Typically, in this role you will:

  • Attend all Committee meetings and represent the interests of consumers and the community.
  • Provide relevant knowledge and subject matter expertise.
  • Work constructively with other BCCC members to oversee compliance monitoring and reporting, including investigations and decisions regarding banks’ compliance with the Code.
  • Engage with relevant stakeholders to identify Code compliance issues and report back to consumer organisations
  • Provide input into the Committees publications, including the annual report, website, reports of outcomes and inquiries undertaken, articles, reviews and presentations
  • Other duties that could reasonably be expected of this role

About you

To be successful in this role, you’ll come equipped with:

  • A good understanding of the finance sector in Australia, ideally the banking sector
  • Demonstrated capacity to represent consumer and community interests
  • A good understanding of the role of voluntary codes of practice
  • Well-developed interpersonal and leadership skills
  • A high standard of integrity and ethics
  • Tertiary qualifications in either law, banking and finance, compliance or policy

To apply

To learn more about who we are and the work we do, please visit:

To apply, please submit your resume and cover letter that addresses the following questions:

  1. Are you currently employed by or closely associated with a consumer advocacy organisation? If yes, in what capacity?
  2. Do you have past experience in representing or advocating for consumer interests in a formal setting such as government or industry advisory committee? If yes, please give details. If no, please give details of any informal advocacy.
  3. Are you currently or recently employed by, or closely associated with, a financial service provider?
  4. What role do you see as the role of voluntary codes of practice?
  5. Provide an example of where you have used your influencing and interpersonal skills to shift the views of others or work towards a shared objective.

Applications are to emailed directly to Maggie Pileggi, Executive Resourcing Partner AFCA at  Applications close September 8th 5pm.