World Consumer Rights Day 2018: Making Digital Marketplaces Fairer

The following is reproduced from the Consumers International website.

The consumer movement marks 15th March with World Consumer Rights Day every year, as a means of raising global awareness about consumer rights and needs. Celebrating the day is a chance to demand that the rights of all consumers are respected and protected, and to protest against market abuses and social injustices which undermine those rights.

On 15 March 2018, Consumers International is calling for fairer digital marketplaces. E-commerce has transformed the way that people shop, giving consumers more choice than ever before. But it has also raised global issues that we can only tackle together.

By 2021, e-commerce is expected to account for over 15% of total global retail sales. But too often consumers are still unable to access digital marketplaces they can trust. For World Consumer Rights Day 2018, we’re calling for:

  • Access to fair and secure internet

Half the world’s population is still offline. Meanwhile, some internet service providers limit access to a narrow range of sites or impose unfair data caps. We believe in a world where everyone has access to affordable, good quality and open internet services.

  • Action against scams and fraud

In 2017 global e-Commerce sales reached $2.29 trillion, but nearly 70% of consumers worry their digital payments are unsafe. In a globalised world, it’s increasingly difficult to prevent online scams and fraud. Working together, we can tackle unfair and unethical practices and make shopping online safer for everyone.

  • Better protection online

49% of internet users who never shop online blame a lack of trust. Consumers need to know they can trust online retailers to charge them fairly and access redress when things go wrong. We will work to secure stronger and more effective protection for consumers online.

View the Consumers International Report on E-Commerce.