The Western Australian Department of Mines, Industry Regulation and Safety has published a consultation paper as part of its review into the WA Fitness Industry Code. Feedback is being sought from fitness services providers, consumers, industry associations and other interested parties as to the effectiveness and appropriateness of the Code.
Attending a gym or fitness centre is the second-most popular form of physical activity for Australians (after ‘walking for exercise’ which is the most popular), particularly among consumers in the 18-34 age bracket. In an industry dominated by large fitness companies, consumers wishing to join a fitness centre or gym are faced with the task of comparing differing, and at times complex, membership agreements.
These agreements are often accompanied by forms authorising recurring direct debits and clauses dictating when fees will be automatically debited. Termination of membership agreements can at times be a stressful process for consumers, depending upon the structure and finer details of the termination clauses. WA Consumer Protection’s complaints data indicates that most of the complaints about the fitness industry relate to contractual issues.
Feedback is being sought on: