Upcoming webinar: Costing customer wait times

A person's hand on the keyboard of a laptop on a desk

CFA’s quarterly webinar series will continue on Wednesday 25th September 2-3pm with the topic ‘Costing Customer Wait Times’.

The webinar will be hosted by Gareth Downing and Tara Stockwell from Australian Communications Consumer Action Network (ACCAN). Gareth and Tara will discuss the recent research into how customer wait times can be costed across sectors and why minimising this time will promote the efficient functioning of the market.

CFA webinars are free and open to members and their employees. If you work for a CFA member, please circulate this to others in your organisation.

If you’re a member of CFA and have not received an email invitation to the webinar, please email info@consumersfederation.org.au if you would like to attend.

We will be using Zoom to host the webinar – visit their website to create a free account.