World Consumer Rights Day

L-R: ACCC Deputy Chair Delia Rickard, CFA Deputy Chair Gordon Renouf and Lauren Levin

The CFA Prize for Consumer Advocacy is awarded annually at the ACCC National Consumer Congress. Now in its second year, the prize is open to any consumer advocate or advocacy organisation who has conducted consumer advocacy during the previous year.   This year, the judging panel consisted of Gail Pearson, Gordon Renouf and Delia Rickard. Entries were judged on the following…

Read More 2019 CFA Advocacy Prizewinner announced

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The following is a transcript of the keynote address presented by Fiona Guthrie AM, Chief Executive Officer of Financial Counselling Australia, at the ACCC 2019 National Consumer Congress. Reimagining the Corporation: Why we need to change the purpose of our biggest companies INTRODUCTION I am going to begin and end this speech in the same place. And that is…

Read More Reimagining the Corporation: Fiona Guthrie’s speech to the National Consumer Congress

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The consumer movement marks 15th March with World Consumer Rights Day every year, as a means of raising global awareness about consumer rights and needs. Celebrating the day is a chance to demand that the rights of all consumers are respected and protected, and to protest against market abuses and social injustices which undermine those rights.…

Read More World Consumer Rights Day 2019

Ruby Hutchison Ruby Hutchison

The following is an edited extract of the 2018 Ruby Hutchison Memorial Lecture, presented by Fiona Guthrie AM, Chief Executive Officer of Financial Counselling Australia. The annual lecture is a CHOICE and ACCC co-project. Queensland’s Courier Mail recently ran a front-page story about payday loans. It told the story of Trina Begg, a single mother of…

Read More Fiona Guthrie AM presents 2018 Ruby Hutchison Memorial Lecture

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Proper complaints management can provide a major financial boost for NSW businesses according to a new report released today, Minister for Better Regulation Matt Kean said. The report – released to coincide with World Consumer Rights Day today – was produced by the Society of Consumer Affairs Professionals (SOCAP), and the University of Newcastle. Mr…

Read More Complaints management gets big thumbs up on World Consumer Rights Day

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The following is reproduced from the Consumers International website. The consumer movement marks 15th March with World Consumer Rights Day every year, as a means of raising global awareness about consumer rights and needs. Celebrating the day is a chance to demand that the rights of all consumers are respected and protected, and to protest against…

Read More World Consumer Rights Day 2018: Making Digital Marketplaces Fairer

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CHOICE says global companies need to stop pushing consumers into signing off on long, unreadable online contracts Consumers’ Federation of Australia member CHOICE is calling on the Federal Government to stop companies from forcing consumers to accept tens-of-thousands of words  of complex  requirements, just to use a product, after a review of e-reader terms and…

Read More Nine Hours of Conditions Apply *

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Consumers want improvements to online grocery selling sites Online food and grocery sellers in Australia should make it much easier for shoppers to compare the value of items on their websites, says CFA member Queensland Consumers Association. QCA spokesperson, Ian Jarratt, says online grocery sellers can best do this by providing the unit price (price…

Read More Consumers want improvements to online grocery selling sites

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Building a Digital World Consumers can Trust On 15th March, the Consumers’ Federation of Australia and its members will be celebrating World Consumer Rights Day by joining a global campaign to build a #BetterDigitalWorld that promotes access, participation and innovation that is good for consumers, the economy and society. Consumer organisations from across the globe,…

Read More World Consumer Rights Day 2017

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In early 2016, Consumers International (CI) has proposed the United Nations to recognise World Consumer Rights Day (WCRD) as an official UN International Day. CFA is happy to report that over the year, the recognition of WCRD has made significant improvement. The proposal was raised for debate at the pilot UN  Intergovernmental Expert Group Meeting…

Read More CI fights for UN recognition of World Consumer Rights Day