Vulnerable Consumers

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Over 90 per cent of identified unsafe product listings were removed within two business days by online businesses signed up to the Australian Product Safety Pledge. This is a media release from the Australian Competition & Consumer Commission (ACCC). It was originally published on 19th November, 2021. The voluntary initiative commits signatories to 12 product safety actions, that go…

Read More ACCC’s product safety pledge improves consumer safety online

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The Australian Government is seeking to align regulation across the aged care, disability support and veterans’ care sector. The 2021-22 Budget encompasses a range of measures including short to long term program reforms. To progress this work, the Cross Agency Taskforce on Regulatory Alignment is now inviting input from a range of stakeholders, including consumers,…

Read More Aligning regulation across aged care, disability support & veteran’s care

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Households struggling with the cost of connectivity would benefit from the introduction of new rules that would make it mandatory for telcos to offer a low-income product, according to the Australian Communications Consumer Action Network (ACCAN). The recommendation for new regulatory requirements comes as the peak body for communications consumers releases new research which examines…

Read More New report highlights need for government and industry action on telco affordability

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Arranging a funeral can be an emotional process, sometimes with added time pressures if the death of a loved one was unexpected.  Funerals involve significant expenditure. It is an infrequent purchase, often during a stressful and emotional time. The decision-making ability of consumers is often considerably impacted by their vulnerable state, time constraints and cultural…

Read More Queensland Government funeral price transparency consultation now open

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The ACCC is seeking submissions from stakeholders, including consumers, consumer safety advocates, the furniture and television industries, and medical professionals about the safety hazards posed by toppling furniture, such as bookshelves, drawers and televisions. This is an Australian Competition & Consumer Commission media release, originally published on 2nd August, 2021. There have been at least…

Read More Views sought to help prevent deaths and injuries from toppling furniture and televisions

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The Australian Communications and Media Authority (ACMA) is looking to improve the way the telco sector supports consumers in vulnerable circumstances, with a proposed Statement of Expectations for the industry released for consultation today. This is an Australian Communications and Media Authority media release, originally published on 14th July, 2021. ACMA Chair Nerida O’Loughlin said…

Read More Expectations for telcos in supporting vulnerable consumers

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The Banking Code Compliance Committee (BCCC) has published its 2021-24 Strategic Plan and 2021-22 Business Plan. The  2021-24 Strategic Plan outlines the areas we will focus on to achieve our purpose for the period 2021–22 to 2023–24, including taking action to: improve the visibility of the BCCC enhance our intelligence sources and identify important issues expand our engagement with consumer stakeholders…

Read More BCCC publishes 2021-24 Strategic Plan and 2021-22 Business Plan

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The Australian Energy Regulator (AER) today released five compliance and enforcement priorities for 2021-22, which include a major focus on protecting energy consumers. This is an Australian Energy Regulator (AER) media release, originally published on 23rd June, 2021. AER Chair Clare Savage said the AER will be monitoring retailers to ensure they identify residential consumers in…

Read More AER’s 2021-2022 compliance and enforcement priorities: Consumer protection

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Last year scammers stole close to $34 million collectively from people who identified as culturally and linguistically diverse (CALD), people with disability, and Indigenous Australians. This is an Australian Competition & Consumer Commission (ACCC) media release, originally published on 10th June, 2021. Figures from the ACCC’s latest Targeting Scams report released earlier this week shows losses to the…

Read More Culturally and linguistically diverse community lose $22 million to scams in 2020, reports from Indigenous Australians up by 25 per cent

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The UK’s financial services conduct regulator, the Financial Conduct Authority (FCA), wants “higher level of consumer protection in retail financial markets, where firms are competing vigorously in the interests of consumers”. A key part of this is a new ‘Consumer Duty’.  The consultation proposes:  a new Consumer Principle that provides an overarching standard of conduct; and  a set of Crosscutting Rules and four Outcomes that…

Read More UK’s Financial Conduct Authority proposes a new “consumer duty” – is it needed in Australia?

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The Customer Owned Banking Code Compliance Committee (the Committee) has released its ACS Verification Report 2019–20: Insights and Learnings. This Report is an addition to the summary data published in the Committee’s Annual Report in December 2020. It contains analysis of the self-reported data collected in the 2019–20 Annual Compliance Statement (ACS) and of the…

Read More Code Compliance Committee releases Annual Data Verification Report 2019-20

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The Code Review Panel for the Retirement Living Code has published its inaugural Annual Report. The report confirms that in Australia today, more than 46% of retirement village residents are living in a Code Compliant community. The Code Review Panel comprises Dr Elizabeth Lanyon (Independent Chair of the Code Review Panel), Peter Nilsson (Operator Representative),…

Read More Retirement Living Code of Conduct – Annual Report