Energy

Post thumbnail

A new Energy Comparator & Energy Moving Services Customer Code has been launched. Its development was sponsored by The Energy Charter. This is a media release from The Energy Charter. It was originally published on 1st June, 2022.  The aim of the National Customer Code for Energy Comparators and Energy Moving Services is to give customers using these channels confidence that Signatories are…

Read More New Energy Comparator & Energy Moving Services Customer Code

Post thumbnail

The new ISO Standard ISO 22458 Consumer vulnerability – Requirements and guidelines for the design and delivery of inclusive service was developed by the international committee ISO/PC 311 Vulnerable consumers. This was written by Alistair Tegart, Former Engagement Manager at Standards Australia and published by SOCAP. Standards Australia’s committee CS-311 Vulnerable consumers worked on Australian input to the…

Read More Standard for responding to vulnerability

Post thumbnail

Energy Consumers Australia, the independent national advocacy voice for household and small business energy consumers, has published a new consumer information website about new energy technology. Buying and using new tech like solar panels, batteries and electric vehicles can feel daunting. What questions should you ask? Where can you turn if something goes wrong? ECA…

Read More New consumer information website on Energy Tech

Post thumbnail

Energy Queensland is Queensland’s 100% owned group of electricity distribution, retail, and services businesses. As a Government Owned Corporation, it delivers electricity across Queensland through it’s ‘poles and wires’ businesses Energex and Ergon Energy Network. It’s retailer, Ergon Energy Retail sells this electricity to customers throughout regional Queensland. These essential service activities are supported by a…

Read More Consumer Representative Opportunity: Energy Queensland seeking EOIs to join it’s Customer and Community Council

Post thumbnail

The Australian Energy Regulator (AER) is consulting on a bold new strategy, launched today for consultation, to improve outcomes for consumers experiencing vulnerability and help them stay engaged with the rapidly transforming energy market. This is a media release from the Australian Energy Regulator (AER). It was originally published on 20th December, 2021. Latest energy debt figures show a 56% increase…

Read More Financial issues ‘just the tip of the iceberg’ in supporting energy consumers, prompting new tactics from the AER

Post thumbnail

Affordable energy and transition to a decarbonised energy system in ways that put customers at the centre, have been identified by the Energy Charter as critical ongoing commitments in 2022, following a new report released today. This is a media release from The Energy Charter. It was originally published on 15th December, 2021. Energy Charter Full Signatories, made up of…

Read More Energy sector remains focused on transition and affordability

Post thumbnail

Energy rating labels provide consumers with information on the energy efficiency of a range of appliances including dishwashers and clothes dryers. High levels of performance, energy efficiency and water efficiency (where applicable) are priorities when purchasing electric dishwashers and rotary clothes dryers and included in the recently amended standards (AS/NZS 2007.1:2021 and AS/NZS 2442.1:2021). Consumers’ Federation of Australia…

Read More How efficient is your dishwasher, and clothes dryer?

Post thumbnail

The Australian Building Codes Board (ABCB) is proposing to update the energy efficiency provisions for residential buildings in the 2022 edition of the National Construction Code (NCC). The proposed provisions are included in stage 2 of the NCC 2022 public comment draft (PCD). This is a consultation from the Australian Building Codes Board. It was originally published on…

Read More Consultation Regulation Impact Statement closing soon

Post thumbnail

Telecommunications and credit and personal finance providers were found to be joint wooden spoon winners in a 2020 Sector Scorecard developed by Consumer Policy Research Centre and Roy Morgan. By delivering the joint worst customer experience overall these sectors have let down their customers when they most needed support. This highlights the need for increased…

Read More Telcos and credit providers fail consumers during COVID-19, says new scorecard

Post thumbnail

The Australian Energy Regulator (AER) is inviting organisations and individuals to apply for membership on its Customer Consultative Group (CCG), a key consumer panel providing input into retail energy consumer experiences. This is a news item from the Australian Energy Regulator (AER). It was originally published on 15th September, 2021. The CCG is a critical part of our stakeholder…

Read More Australian Energy Regulator seeks new members on key panel representing consumer views

Post thumbnail

Consumers have strongly backed proposed rule changes being considered by the Australian Energy Market Commission (AEMC) that are designed to enable growth in electricity exports from rooftop solar panels, enabling more Australians to share in the economic and environmental benefits.  This is an Energy Consumers Australia media release, originally published on 27th July, 2021. The changes would allow…

Read More Australian consumers back proposed solar export rule changes

Post thumbnail

With inefficient halogen lamps proposed to be phased out in Australia from late 2022, consumers will soon be looking for more certainty around performance claims for LED lamps.  Lighting accounts  for around 10% of electricity usage in households, and 18–40% of in commercial premises. The recently published Australian/NZ standard provides suppliers with a clear guidance on how to…

Read More More efficient lighting for consumers