Energy

Post thumbnail

The Australian Energy Regulator (AER) and Australian Competition and Consumer Commission (ACCC) on Friday published Testing Comprehension of the Reference Price, research jointly commissioned from the Behavioural Insights Team (BIT). This research provides new insights about the ways consumers understand electricity offers and the AER and the ACCC will use these insights to consider how…

Read More New research shines light on how consumers understand electricity offers

Post thumbnail

The Public Interest Advocacy Centre, the Australia Institute, and Total Environment Centre today welcomed a ‘demand response’ reform of Australia’s electricity market that will improve reliability and reduce prices for consumers. The groups also welcome the AEMC’s decision to maintain the early, 2021 implementation date for the rule which they had advocated for. The three…

Read More Major consumer-led energy reform finalised

A transmission tower A transmission tower

The Australian Energy Regulator (AER) is seeking expressions of interest from individuals to establish a highly skilled Consumer Reference Group (CRG) for the Inflation Review 2020 and the Rate of Return Instrument 2022. The AER is reviewing the treatment of inflation in its regulatory framework, including the method likely to result in the best estimates…

Read More AER seeks people to join its consumer reference group for the review of inflation and the rate of return instrument

Post thumbnail

The Board of Energy Consumers Australia is pleased to announce the appointment of Lynne Gallagher as its interim CEO. Energy Consumers Australia Chair, Louise Sylvan AM, said Ms Gallagher was well-placed to lead the organisation for the next twelve months. “Australian households and small businesses are grappling with unprecedented economic, health and social pressures. The…

Read More Interim Energy Consumers Australia CEO Appointed

Post thumbnail

Commenting after the COAG Energy Council meeting on Friday, Energy Consumers Australia CEO Lynne Gallagher welcomed the call for the energy sector to implement measures to relieve pressures on energy consumers.   “It is critical the energy sector moves rapidly and in a coordinated way to implement measures to ensure all households and small businesses…

Read More Energy companies’ response to COVID-19 must be rapid, coordinated and ambitious to protect consumers

A calculator and page with calculations on it A calculator and page with calculations on it

South Australian Council of Social Service (SACOSS) today launched its report, Working to Make Ends Meet: Low-income Workers and Energy Bill Stress. The report investigates households whose main source of income is wages but who are still living below the “poverty line”. This report, based on national statistical data and South Australian case studies, is…

Read More SACOSS’ Working to Make Ends Meet Report highlights energy affordability struggles for “waged poor” households

Post thumbnail

The Australian Energy Market Commission (AEMC) has acted on a request from the Hon Angus Taylor MP, Federal Minister for Energy and Emissions Reduction, to limit conditional discounts on energy deals. The draft rule comes with a recommended penalty of up to $100,000 for retailers who fail to comply. Under our proposal consumers would no longer pay unreasonable…

Read More Limiting conditional discounts on energy offers: have your say

Post thumbnail

The Australian Energy Regulator’s revenue determination for the period 2019-2024, announced 30 April, represents a fair outcome for NSW consumers, and will help curb rising household energy bills. ‘Overall, this determination is welcome news for NSW consumers,’ said Craig Memery, Team leader in PIAC’s Energy + Water Consumers’ Advocacy Program. ‘It builds on the downward…

Read More Electricity determination important step to keep energy prices down for NSW

Post thumbnail

Reliable, affordable, renewable energy has helped many Australians take back control of their power prices. Yet as the solar industry booms, consumer protection has not kept up. More needs to be done to protect householders, according to a comprehensive report released by Consumer Action Law Centre (Consumer Action). Sunny Side Up: Strengthening the consumer protection…

Read More Sunny Side Up: Strengthening the consumer protection regime for solar panels in Victoria

The top section of a telephone pole The top section of a telephone pole

A new Customer Hardship Policy Guideline released by the Australian Energy Regulator (AER) today will bring greater clarity and consistency to the support retailers are required to provide to their customers and new penalties will apply where retailers fail to meet their obligations. “More Australian households are experiencing difficulty paying their bills. We are seeing rising levels…

Read More Hardship protections a right not a privilege

Post thumbnail

PIAC’s Energy + Water Consumer Advocacy Program (EWCAP) has welcomed the New South Wales Government’s commitment to provide no-interest loans for households to access solar and batteries, announced on Sunday.  ‘This program will provide welcome relief for people struggling with the cost of living. Making finance available for up to 300,000 households with income below…

Read More No interest loan plan puts roof-top solar within reach of struggling households