Energy

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The Australian Energy Regulator’s revenue determination for the period 2019-2024, announced 30 April, represents a fair outcome for NSW consumers, and will help curb rising household energy bills. ‘Overall, this determination is welcome news for NSW consumers,’ said Craig Memery, Team leader in PIAC’s Energy + Water Consumers’ Advocacy Program. ‘It builds on the downward…

Read More Electricity determination important step to keep energy prices down for NSW

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Reliable, affordable, renewable energy has helped many Australians take back control of their power prices. Yet as the solar industry booms, consumer protection has not kept up. More needs to be done to protect householders, according to a comprehensive report released by Consumer Action Law Centre (Consumer Action). Sunny Side Up: Strengthening the consumer protection…

Read More Sunny Side Up: Strengthening the consumer protection regime for solar panels in Victoria

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A new Customer Hardship Policy Guideline released by the Australian Energy Regulator (AER) today will bring greater clarity and consistency to the support retailers are required to provide to their customers and new penalties will apply where retailers fail to meet their obligations. “More Australian households are experiencing difficulty paying their bills. We are seeing rising levels…

Read More Hardship protections a right not a privilege

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PIAC’s Energy + Water Consumer Advocacy Program (EWCAP) has welcomed the New South Wales Government’s commitment to provide no-interest loans for households to access solar and batteries, announced on Sunday.  ‘This program will provide welcome relief for people struggling with the cost of living. Making finance available for up to 300,000 households with income below…

Read More No interest loan plan puts roof-top solar within reach of struggling households

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The Australian Energy Regulator’s decision on the rate of return monopoly network businesses can earn will help create breathing space for consumers struggling with energy affordability. The CEO of Energy Consumers Australia Rosemary Sinclair said that the decision was important because the rate of return on capital accounts for around half the revenue network business…

Read More Regulator’s decision on network earnings creates breathing space for consumers

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Over 458,000 Australian families and 39,000 small businesses are getting a better deal on their energy prices thanks to pressure from the Morrison Government on the big energy companies to put customers first. Origin Energy and Alinta have today joined AGL, EnergyAustralia, Next Business Energy, WINconnect, and PowerShop in lowering standing offers on 1 January…

Read More Energy prices are coming down

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The UK and Australian energy markets are remarkably similar. In both markets a smart meter rollout is currently underway. Comparing the rights the UK regulator gives UK consumers to control their smart meter, against the total lack of control the  Australian Energy Market Commission (AEMC) offers Australian consumers, is enlightening. In this article by Dr Martin…

Read More Who controls the data your smart meter collects about you?

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“Given energy prices on the rise while the cost of solar power systems declines, it’s little wonder that almost one in four Australian households are using some form of solar power,” says CHOICE spokesperson Nicky Breen. “Interest in solar is growing with more than 750,000 solar power systems installed across the country in the last…

Read More Where to start with solar

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The Queensland Consumers Association wants governments and industry to do much more to help consumers reduce the cost of using air conditioners when temperatures and humidity levels are high. The Association is particularly concerned about the lack of information available for consumers about using air conditioners in eco/econ mode. Association spokesperson, Ian Jarratt, says many…

Read More Consumers want more help to reduce the cost of keeping cool