Utilities

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At least 1 in 5 eligible low-income households in the National Energy Market are not receiving their energy concession, a new report from the Consumer Policy Research Centre (CPRC) has found. CPRC, CEO, Erin Turner, released the report today and called on state and federal governments to review the concessions system to ensure it works…

Read More Energy concessions failing to reach low-income Australians

Energy Consumers Australia said the expected rises in electricity and gas prices over the next two years contained in today’s Budget, means there must be a critical national conversation on how governments will help people control their energy use and bring bills down. CEO Lynne Gallagher said the strategy needs to make sure there is…

Read More Putting people in control of energy use is our most urgent national energy priority

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The Code The New Energy Tech Consumer Code (NETCC) sets a minimum standard of service for retailers providing residential and small customers with new energy tech products, systems and services. New energy tech providers that have been admitted by the Administrator into the NETCC program are bound as Signatories to comply with the NETCC when…

Read More Consumer representative opportunity – Join the New Energy Tech Consumer Code Monitoring and Compliance Panel

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The state’s economic regulator today released updated water industry standards, strengthening support and protections for Victorian consumers, particularly those facing financial difficulties. This is a media release from the Essential Services Commission. It was originally published on 27th September, 2022. The Essential Services Commission’s water industry standards set out the minimum service requirements water businesses must meet, covering…

Read More New protections for Victorian water customers

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The Clean Energy Council is seeking consumer advocacy representatives for its Industry Reference Group. The aim of the Industry Reference Group is to improve standards and industry integrity for the clean energy sector, through the following activities: Providing group members with an overview of the processes and procedures for the relevant industry programs run by…

Read More Consumer representative opportunity – Clean Energy Council Industry Reference Group

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Have you ever tried switching bank accounts online, only to end up feeling confused by the technology? Any situation in which an individual may be unable to engage fully or effectively in a market is considered consumer vulnerability read more here and watch the video. Protecting the most vulnerable people in society falls not just to government but…

Read More New vulnerable consumers standard ensures everyone gets a fair deal

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A new Energy Comparator & Energy Moving Services Customer Code has been launched. Its development was sponsored by The Energy Charter. This is a media release from The Energy Charter. It was originally published on 1st June, 2022.  The aim of the National Customer Code for Energy Comparators and Energy Moving Services is to give customers using these channels confidence that Signatories are…

Read More New Energy Comparator & Energy Moving Services Customer Code

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The new ISO Standard ISO 22458 Consumer vulnerability – Requirements and guidelines for the design and delivery of inclusive service was developed by the international committee ISO/PC 311 Vulnerable consumers. This was written by Alistair Tegart, Former Engagement Manager at Standards Australia and published by SOCAP. Standards Australia’s committee CS-311 Vulnerable consumers worked on Australian input to the…

Read More Standard for responding to vulnerability

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Energy Consumers Australia, the independent national advocacy voice for household and small business energy consumers, has published a new consumer information website about new energy technology. Buying and using new tech like solar panels, batteries and electric vehicles can feel daunting. What questions should you ask? Where can you turn if something goes wrong? ECA…

Read More New consumer information website on Energy Tech

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Energy Queensland is Queensland’s 100% owned group of electricity distribution, retail, and services businesses. As a Government Owned Corporation, it delivers electricity across Queensland through it’s ‘poles and wires’ businesses Energex and Ergon Energy Network. It’s retailer, Ergon Energy Retail sells this electricity to customers throughout regional Queensland. These essential service activities are supported by a…

Read More Consumer Representative Opportunity: Energy Queensland seeking EOIs to join it’s Customer and Community Council

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The Australian Energy Regulator (AER) is consulting on a bold new strategy, launched today for consultation, to improve outcomes for consumers experiencing vulnerability and help them stay engaged with the rapidly transforming energy market. This is a media release from the Australian Energy Regulator (AER). It was originally published on 20th December, 2021. Latest energy debt figures show a 56% increase…

Read More Financial issues ‘just the tip of the iceberg’ in supporting energy consumers, prompting new tactics from the AER