Consumer Advocate Groups welcome ACCC’s Preliminary Report on retail electricity prices

Energy Consumers Australia (ECA) and the Queensland Consumers Association (QCA) have welcomed the ACCC’s Preliminary Report for its Electricity Supply & Prices Inquiry. In his Preliminary Report, ACCC chairman Rod Sims has confirmed that the electricity market is not working as it should and not delivering good value for money outcomes for consumers. The QCA says this confirms what [...]

By | October 19th, 2017|ACCC, ACCC, Energy|0 Comments

Energy Retailers to Inform Consumers of Better Deals

From CFA member Queensland Consumers Association: The Queensland Consumers Association has welcomed the decision by south east Queensland (SEQ) electricity retailers to let many of their customers know that they might be able to get a better deal. Association spokesperson Ian Jarratt says this is a long overdue move that will be of particular help [...]

By | September 5th, 2017|Energy|0 Comments

Energy Retailers Urged to Focus on Solutions ahead of Meeting with PM

From CFA member Energy Consumers Australia: Energy Consumers Australia is urging the CEOs of major energy retailers to develop comprehensive strategies to improve the way they support their customers ahead of their second meeting with the Prime Minister today. Energy Consumers Australia CEO, Rosemary Sinclair, said the Prime Minister’s intervention earlier this month shone a [...]

By | September 4th, 2017|Energy|0 Comments

Queensland Consumers Association Call for Consumer Input into Energy Retail Talks

Media Release from Queensland Consumers Association  The Prime Minister's meeting with energy retailer CEOs on 9 August resulted in some actions and ideas aimed mainly at assisting consumers to make better informed decisions about energy contracts and retailers. It is pleasing that these included many that the Queensland Consumers Association (QCA) and other consumer advocates have [...]

By | August 14th, 2017|Energy|0 Comments

Energy Consumers Want Benefits of Competition – ECA

Media release from Energy Consumers Australia, July 6 2017: Energy Consumers Australia today published the results of its third national survey of the attitudes and activity of household and small business energy consumers. Energy Consumers Australia CEO Rosemary Sinclair said the survey of 2,300 consumers, undertaken between 30 March and 6 April 2017, was consistent [...]

By | July 10th, 2017|Energy, Everyday Consumer|0 Comments

Solar Retail Code Independently Reviewed

The Solar Retailer Code of Conduct aims to promote best practice by businesses selling solar PV systems. Developed and administered by the Clean Energy Council (CEC) in 2013 and authorised by the Australian Competition and Consumer Commission, the code requires signatories to abide by some important standards, including: A standard minimum warranty period of five [...]

By | June 30th, 2017|Energy, Solar|0 Comments

Consumer Advocates Respond to Finkel Review

Consumer advocates have responded to the Independent Review into the Future Security of the National Energy Market (Finkel Review), which was handed down last week. Energy Consumers Australia CEO Rosemary Sinclair said the Finkel Panel had developed a framework to address the affordability, system security and emissions reduction challenges we are facing in an orderly, measured and coordinated way. [...]

By | June 14th, 2017|Energy, Everyday Consumer|0 Comments

Making the energy market work for consumers

CFA member Energy Consumers Australia has welcomed the announcement by the Prime Minister Malcolm Turnbull today that the Australian Government will be directing the Australian Competition and Consumer Commission (ACCC) to review the competitiveness of the retail electricity market. Rosemary Sinclair, Energy Consumers Australia CEO, said the ACCC Inquiry will investigate whether the electricity retail [...]

By | March 28th, 2017|ACCC, Energy|0 Comments

Energy Consumers Australia welcomes further action on system security challenges

CFA member Energy Consumers Australia has welcomed the Turnbull Government’s leadership to secure gas supplies through industry initiatives and its plan to increase the generation of the Snowy Hydro scheme by 50 per cent, adding 2000 megawatts of renewable energy to the National Electricity Market and addressing energy security concerns. Rosemary Sinclair, Energy Consumers Australia [...]

By | March 18th, 2017|Energy, Utilities|0 Comments

Consumers unable to pay high power bills advised to contact their retailer early

The Queensland Consumers Association says householders experiencing difficulty paying high power bills caused by keeping cool during the sweltering summer should contact their power retailer as soon as possible. Association spokesperson, Ian Jarratt, says many power bills received, or those yet to arrive, will be well above normal due to the use of power guzzling [...]

Consumers left wanting more from energy retail markets

CFA member Energy Consumers Australia has published the results of its second bi-annual survey of the attitudes and activity of household and small business energy consumers. Energy Consumers Australia CEO Rosemary Sinclair said the survey of 2,300 consumers, undertaken during August and September 2016, showed that energy consumers are seeing mixed results. “As we found [...]

By | February 15th, 2017|Articles, Energy, Everyday Consumer, News, Utilities|0 Comments

ACCAN launches new ‘Get Connected’ resource for consumers struggling to get a broadband connection

The Australian Communications Consumer Action Network (ACCAN) has launched its ‘Get Connected’ consumer resource which includes a mapping tool and a series of useful steps for consumers who are struggling to get an ADSL connection while they are waiting for NBN to arrive in their area. Issues accessing ADSL services have become a common complaint [...]

By | September 21st, 2016|Housing, Regulator news and government inquiries, Utilities|0 Comments