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Consumers left wanting more from energy retail markets

CFA member Energy Consumers Australia has published the results of its second bi-annual survey of the attitudes and activity of household and small business energy consumers. Energy Consumers Australia CEO Rosemary Sinclair said the survey of 2,300 consumers, undertaken during August and September 2016, showed that energy consumers are seeing mixed results. “As we found […]

ACCAN launches new ‘Get Connected’ resource for consumers struggling to get a broadband connection

The Australian Communications Consumer Action Network (ACCAN) has launched its ‘Get Connected’ consumer resource which includes a mapping tool and a series of useful steps for consumers who are struggling to get an ADSL connection while they are waiting for NBN to arrive in their area. Issues accessing ADSL services have become a common complaint […]

Protecting consumers in the Australian solar market

Australians love solar power on their roof more than any other country – data from the Clean Energy Regulator shows that Australia hosts more than 1.5 million solar power systems, the highest number of installations per inhabitant in the world. Despite this, solar contributes to only 2.5% of Australia’s electricity generation. Many more Australians will […]

Australian Energy Regulator seeking expressions of interest for Consumer Challenge Panel members

The Australian Energy Regulator (AER) is seeking Expressions of Interest from individuals to apply to be a member of the Consumer Challenge Panel (CCP). The CCP forms an invaluable part of the AER’s regulatory decision-making process by providing consumer insight and perspective into the AER’s decisions. Individuals with consumer experience and engagement, regulatory decision-making or knowledge of […]