Airlines

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Jetstar, Tigerair, Qantas and Virgin Australia have committed to ensuring their refund policies and practices comply with their consumer guarantee obligations under the Australian Consumer Law (ACL). The ACCC was concerned that each airline had made false or misleading representations on their websites that misled consumers about their rights to refunds and resupply in the…

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 With over 10 million passengers flying last December and January, the ACCC has today released a report Airlines: Terms and conditions ahead of the busy Christmas travel season to remind travellers of their rights. The ACCC received 1400 complaints about airlines from 1 January 2016 to 14 December 2017, largely concerning consumer rights, known as consumer guarantees.…

Read More ACCC Report: Airlines need to comply with consumer law