Travel

An aeroplane wing An aeroplane wing

The Morrison Government has directed the Australian Competition and Consumer Commission (ACCC) to monitor domestic air passenger services for a period of three years. The Government has consistently said Australia’s national interest is best served through having a sustainable, competitive aviation sector. ACCC monitoring will assist in protecting competition in the domestic passenger airline market,…

Read More ACCC directed to monitor domestic air passenger services

A computer screen showing a line graphy depicting the share market prices A computer screen showing a line graphy depicting the share market prices

People who use foreign currency conversion (FX) services now have greater access to accurate online calculators to help compare prices, but the ACCC says greater transparency is still needed at a time when many Australians are sending money to family and friends overseas. The ACCC’s Foreign currency exchange services inquiry report, released in September last…

Read More Easier comparisons now available for foreign currency conversions

A person looking at a flights board at an airport A person looking at a flights board at an airport

UNCTAD is calling on governments to intensify efforts to protect consumers. Written by Pamela Coke-Hamilton, Director of International Trade and Commodities, UNCTAD. Global lockdowns to contain the spread of COVID-19 currently affect half of the world’s population and 4.5 million flights are expected to be cancelled until 30 June. The UN World Tourism Organization estimates that international…

Read More Airlines must respect consumers’ rights: UNCTAD

A person walking though an airport pulling luggage. There are planes on the tarmac that can be seen out of the window behind the person A person walking though an airport pulling luggage. There are planes on the tarmac that can be seen out of the window behind the person

The ACCC has issued advice for consumers and businesses on their rights and obligations if events, flights or travel services are cancelled due to the coronavirus pandemic (COVID-19), or if people wish to cancel their travel plans.  If events, flights or other travel services such as cruises are cancelled, the ACCC expects refunds or other remedy such…

Read More Advice on event and travel cancellations due to COVID-19

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Extreme weather events in Australia and the recent outbreak of the coronavirus (COVID-19) in China, may leave you wondering where you stand in terms of cancelling, rescheduling or getting a refund on holiday accommodation bookings, flights and other travel plans. The Office of Fair Trading Queensland has released the following media statement: Under the Australian…

Read More Will coronavirus effect my travel plans? Check the fine print

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Jetstar, Tigerair, Qantas and Virgin Australia have committed to ensuring their refund policies and practices comply with their consumer guarantee obligations under the Australian Consumer Law (ACL). The ACCC was concerned that each airline had made false or misleading representations on their websites that misled consumers about their rights to refunds and resupply in the…

Read More Jetstar, Tigerair, Qantas and Virgin Australia to fix refund policies

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The following is an excerpt from a report by Professor Michelle Kelly-Louw, President of the International Association of Consumer Law. The International Association of Consumer Law’s (IACL’s) 16th conference, entitled “Economic Development and Consumer Law” was held at the Faculty of Law of the Federal University of Rio Grande do Sul in 2017. One of the topics…

Read More Access to Justice for International Tourists

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 With over 10 million passengers flying last December and January, the ACCC has today released a report Airlines: Terms and conditions ahead of the busy Christmas travel season to remind travellers of their rights. The ACCC received 1400 complaints about airlines from 1 January 2016 to 14 December 2017, largely concerning consumer rights, known as consumer guarantees.…

Read More ACCC Report: Airlines need to comply with consumer law

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Independent Chairperson The AFTA Travel Accreditation Scheme (ATAS) is seeking expressions of interest from suitably qualified people interested in serving as the Independent Chairperson to the ATAS Code Compliance Monitoring Committee (ACCMC). ATAS is the travel industry accreditation scheme for travel intermediaries, travel agents in Australia and operates with some 3000 locations nationally. The role…

Read More Expressions of Interest Sought for ATAS Code Compliance Monitoring Committee

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CHOICE has introduced their new consumer assistance tool: Complane. Complane has been developed to minimize the number of difficulties that travelers have making complaints with airlines when their flights are delayed or canceled. CHOICE recently conducted a study into passenger travel, revealing that over the past year, over 23 per cent of travelers faced either…

Read More CHOICE launches Complane