An aeroplane wing
New figures released today show COVID-19-related consumer reports make up the majority of the 109,446 complaints the ACCC received in the first ten months of this year. This is an ACCC Media Release. The impact of COVID-19 on consumers and fair trading report reveals the pandemic’s impact on travel resulted in 24,210 complaints to the ACCC,…
Read More Travel problems top list of COVID-19-related reports
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The Australian Financial Complaints Authority (AFCA) has updated its online comparative reporting tool, the AFCA Datacube, to include information about all financial complaints lodged with it from 1 July 2019 to 30 June 2020. This allows historical comparison with complaints data from AFCA’s inception on 1 November 2018. The AFCA Datacube allows anyone to see how…
Read More AFCA Datacube updated with latest complaint statistics
An aeroplane wing
The Morrison Government has directed the Australian Competition and Consumer Commission (ACCC) to monitor domestic air passenger services for a period of three years. The Government has consistently said Australia’s national interest is best served through having a sustainable, competitive aviation sector. ACCC monitoring will assist in protecting competition in the domestic passenger airline market,…
Read More ACCC directed to monitor domestic air passenger services
A computer screen showing a line graphy depicting the share market prices
People who use foreign currency conversion (FX) services now have greater access to accurate online calculators to help compare prices, but the ACCC says greater transparency is still needed at a time when many Australians are sending money to family and friends overseas. The ACCC’s Foreign currency exchange services inquiry report, released in September last…
Read More Easier comparisons now available for foreign currency conversions
A person looking at a flights board at an airport
UNCTAD is calling on governments to intensify efforts to protect consumers. Written by Pamela Coke-Hamilton, Director of International Trade and Commodities, UNCTAD. Global lockdowns to contain the spread of COVID-19 currently affect half of the world’s population and 4.5 million flights are expected to be cancelled until 30 June. The UN World Tourism Organization estimates that international…
Read More Airlines must respect consumers’ rights: UNCTAD
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The Marshall Liberal Government will deliver real time petrol pricing to South Australian motorists following the findings of an extensive review undertaken by the South Australian Productivity Commission. The Commission’s review found that while petrol price cycles still existed in those jurisdictions that did have fuel price monitoring, the presence of real time pricing data…
Read More Helping motorists find the best deal at the bowser
A person walking though an airport pulling luggage. There are planes on the tarmac that can be seen out of the window behind the person
The ACCC has issued advice for consumers and businesses on their rights and obligations if events, flights or travel services are cancelled due to the coronavirus pandemic (COVID-19), or if people wish to cancel their travel plans. If events, flights or other travel services such as cruises are cancelled, the ACCC expects refunds or other remedy such…
Read More Advice on event and travel cancellations due to COVID-19
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Extreme weather events in Australia and the recent outbreak of the coronavirus (COVID-19) in China, may leave you wondering where you stand in terms of cancelling, rescheduling or getting a refund on holiday accommodation bookings, flights and other travel plans. The Office of Fair Trading Queensland has released the following media statement: Under the Australian…
Read More Will coronavirus effect my travel plans? Check the fine print
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Car manufacturers, new car dealers and customers now have an opportunity to comment on the draft regulations that introduce changes for the sector under the Franchising Code of Conduct. Minister for Industry, Science and Technology Karen Andrews said the Government is committed to ensuring car dealers are given a fair go and that consumers have…
Read More Reforming the new car retail market: Consultation
A view of the steering wheel of a car from behind the driver
ACCC Media Release 3/20: Honda and Mitsubishi have commenced voluntary recalls for vehicles manufactured between 1996 and 2000 due to a serious safety concern relating to faulty airbags. These vehicles may have been fitted with potentially deadly Takata NADI 5-AT airbags. There is a risk these airbags may misdeploy in an accident and cause metal…
Read More Honda and Mitsubishi recall 42,000 cars due to serious airbag safety risk
The dashboard of a car, both of the front airbags have deployed
The ACCC is warning Australian consumers about a new safety risk in using certain vehicles fitted with a different type of faulty Takata airbag. These airbags, which are fitted with a NADI 5-AT propellant, are not captured under the existing compulsory recall of Takata airbags. There is a serious safety risk that these NADI airbags…
Read More Consumers warned of new airbag safety risk
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In October 2018, Consumer Credit Legal Service WA (CCLSWA) received funding from the Consumer Protection division of the Department of Mines, Industry Regulation and Safety (DMIRS) for a 12-month law reform project. The project focused on four areas of law and policy that affect Western Australian consumers: Retirement village schemes Motor vehicle industry Australian Consumer Law with…
Read More CCLSWA releases Consumer Protection Report
