Transport

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Australian consumers have reported widespread consumer guarantee failures, misrepresentations by caravan suppliers, and unexpected delays in the delivery and repair of caravans, according to the ACCC’s New caravan retailing report released today. This is a media release from the Australian Competition & Consumer Commission (ACCC). It was originally published on 21st July, 2022. The report highlights key issues of concern…

Read More Caravan industry on notice for poor treatment of consumers

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Have you ever tried switching bank accounts online, only to end up feeling confused by the technology? Any situation in which an individual may be unable to engage fully or effectively in a market is considered consumer vulnerability read more here and watch the video. Protecting the most vulnerable people in society falls not just to government but…

Read More New vulnerable consumers standard ensures everyone gets a fair deal

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A CHOICE survey reveals that consumers notice carbon claims and they sometimes influence purchase decisions. But how reliable are they? Need to know New data shows consumers are increasingly taking note of businesses’ carbon credentials But uncertainty remains for some people around whether to trust carbon neutral claims Significant numbers of consumers are factoring carbon…

Read More Consumer awareness growing around carbon credentials

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Australian travellers are growing increasingly frustrated with Qantas as restrictions ease across the country and travel begins again.  This is a media release from CHOICE. It was originally published on 12th April, 2022.  CHOICE spokesperson, Dean Price, said that Qantas was placing unreasonable barriers in the way of travellers trying to redeem their credits or get a refund.…

Read More Qantas’s flight credits policy is “unfair and unworkable”: CHOICE

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If you’re trying to understand electric and hybrid vehicles, what’s under the bonnet can be a bit of a mystery including the maintenance and servicing requirements, read more here. The revised draft standard AS 5732 Electrical vehicle operations – Maintenance and repair provides requirements and guidance on the safe and appropriate handling procedures for those within the mechanical…

Read More How do you service an Electric Car? – draft open for public comment

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Driving while under the influence of alcohol affects perception, vision, concentration, reaction time and causes drowsiness – all of which increase the chances of having an accident. Consequences of drink driving include severe penalties, trauma, and death. Breath alcohol testing devices for personal use should be able to perform in a manner that allows the user to make…

Read More Breath alcohol electronic testing devices for personal use – draft open for public comment

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The Consumers’ Federation of Australia (CFA) has launched its Consumer Policy Agenda 2022. CFA is calling for new consumer policy reforms to be urgently implemented to put consumers in the economy recovery. Competition in key markets is flailing, consumer protections are falling behind best practice, and our institutional arrangements for consumer protection are not supporting…

Read More Consumer Policy Agenda 2022 launched ahead of Federal Election

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Australia has one of the highest pet ownership rates in the world, yet when it comes to road safety, there is no national standard on the design, testing (including crash testing) or manufacture of car restraints to keep our pets and vehicle occupants safe. Dogs are the most popular animal companions (40%), followed by cats (27%). According to…

Read More Seat belts for pets?

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Prepared by CFA Executive Member Ian Jarratt, of Queensland Consumers Association. He can be reached at ijarratt@australiamail.com. The final report was handed to the Australian Government on 29 October 2021 and publicly released on 1 December 2021. The Government has not yet announced its response to the report. CFA and several member organisations participated in the…

Read More Productivity Commission’s Final Report on “Right To Repair” Released

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Data released by the Public Transport Ombudsman Mr Simon McKenzie today shows that complaints about public transport fell 47% from the previous year due to lockdowns and travel restrictions. This is a media release from the Public Transport Ombudsman. It was originally published on 24th November, 2021. For the 2020/2021 year, overall approaches at 2072 were down 39% from…

Read More Complaints fall as public transport usage hit by lockdowns

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Reform urgently needed to give Australians clear and fair rights when travel has to be cancelled  New CHOICE research has revealed that only 23% of Australians feel confident to make travel plans in the next 12 months. This is a media release from CHOICE. It was originally published on 26th October, 2021. This statistic is not surprising, given…

Read More New research reveals only 23% of Australians feel confident making travel plans in next 12 months: CHOICE

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Consumer group CHOICE has asked Australian governments to fix Australia’s travel “cancellation chaos” with 7 urgent reforms, starting by making it easier for travellers to obtain refunds when plans are cancelled. This is a CHOICE media release, originally published on 8th July, 2021. CHOICE surveyed over 4,400 Australians who had travel plans disrupted by COVID-19…

Read More 7 ways to fix the travel “cancellation chaos”