The following is an excerpt from a report by Professor Michelle Kelly-Louw, President of the International Association of Consumer Law. The International Association of Consumer Law’s (IACL’s) 16th conference, entitled “Economic Development and Consumer Law” was held at the Faculty of Law of the Federal University of Rio Grande do Sul in 2017. One of the topics…Read More Access to Justice for International Tourists
Sending money overseas, and buying foreign cash, will be the focus of a new ACCC inquiry into foreign currency conversion services. “Whether you’re buying Euros from your bank for an upcoming trip, sending money to family in Indonesia, or you’re a small business trading with suppliers in New Zealand, foreign exchange services are used by…Read More ACCC commences inquiry into foreign exchange
The ACCC has proposed major changes to improve the safety of quad bikes, including the introduction of a safety rating system, crush protection devices and mandatory minimum performance standards. Tragically, quad bike accidents result in an average of 16 deaths in Australia each year. They also result in approximately six people per day attending a…Read More ACCC moves to improve quad bike safety
Consumer group CHOICE says it’s time for real world emissions testing to ensure consumers aren’t misled by car makers CHOICE is renewing its call for real world testing of vehicle fuel efficiency following new research that found Volkswagen’s recalled and “fixed” cars are using more fuel and emitting more noxious emissions than allowed under Australian…Read More Volkswagen emissions con continues
Consumer group CHOICE says car companies’ ongoing failure to protect the public from unsafe airbags reaffirms the need to tighten Australian Consumer Law. CHOICE has welcomed the compulsory recall of millions of potentially lethal Takata airbags, and is calling on the Federal Government to beef up Australian Consumer Law to make it explicitly clear that…Read More CHOICE welcomes action on deadly airbags
From 31 January 2018, petrol stations will not be able to display conditionally discounted prices of fuel on the price board. All fuel retailers must show only the full price of fuel available to all motorists, instead of displaying potentially misleading or confusing prices. The regulation also requires fuel retailers to change the price displayed…Read More Changes to discounted prices on fuel price boards
Consumer group CHOICE is calling on the Federal Government to establish an airline ombudsman that is funded by the industry as new research shows travellers are getting increasingly fed up with unresolved complaints. The latest data from CHOICE’s flight delays and cancellations tool, Complane.com.au, has found that Jetstar was the worst offender when it comes to…Read More Airline complaints falling on deaf ears
Electric cars might finally be having their moment in Australia – as costs fall, Australia will inevitably see an electric car revolution. Surveys show up to half of Australian motorists would consider going electric the next time they buy a car however the most important factor that affects consumers’ decision to buy an electric car…Read More Electric car revolution gains momentum, but will it last the distance?
The Turnbull Government is directing the ACCC to investigate petrol companies and companies involved in all aspects of the petrol supply chain to ensure Australian families are getting a fair deal. The Government has issued a new direction to the ACCC giving them the power to monitor the prices, costs and profits relating to the…Read More Consumer Watchdog to put petrol companies on notice
With over 10 million passengers flying last December and January, the ACCC has today released a report Airlines: Terms and conditions ahead of the busy Christmas travel season to remind travellers of their rights. The ACCC received 1400 complaints about airlines from 1 January 2016 to 14 December 2017, largely concerning consumer rights, known as consumer guarantees.…Read More ACCC Report: Airlines need to comply with consumer law
The ACCC last week released the final report from its market study into Australia’s new car retailing industry following 18 months of extensive research, investigations and consultation with industry and consumer groups. “The ACCC recommends several reforms to improve the new car retailing industry, which should lead to better outcomes for consumers. Some will require industry led…Read More Better dispute resolution for cars needed, say ACCC and Consumer Action
In the race to adopt electric vehicles, Australia is sputtering along in the slow lane. Rather than growing, Australian sales of electric cars are actually in decline. In 2016 they represented just 0.02% of new car sales – even lower than in 2013. Contrast that with Norway, the country with the highest levels of electric…Read More Why is Australia slow in adopting electric cars?