Transport

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ATAS Complaint Appeal Committee (ACAC) The ACAC is an independent review body specifically established under the Australian Travel Accreditation Scheme (ATAS) to review and determine customer complaints and allegations of non-compliance with the ATAS Charter and Code. The ACAC reviews complaints elevated to it by the Compliance Manager and can issue binding decisions, including sanctions…

Read More Consumer representatives sought for travel complaints appeals committee

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CHOICE travels to the remote Indigenous community of Wujal Wujal in Far North Qld to investigate dodgy motor vehicle sales. Cedric Friday says that every time he looks at his broken-down Holden Captiva it makes him angry. The second-hand car that he and his brother-in-law spent $19,000 on sits immovable in his driveway. This is…

Read More Remote Indigenous communities left with broken cars and no redress

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The Consumers’ Federation of Australia has made a submission to the Energy Security Board in response to its Issues Paper. CFA supports two representatives who participate in the Standards Committee, EM-001 Electric Vehicle Operation. The submission has been developed with the support of these expert consumer representatives and focuses on the questions in the Issues Paper related to…

Read More Consumer empowerment must be central to Electric Vehicle Smart Charging

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Australian consumers have reported widespread consumer guarantee failures, misrepresentations by caravan suppliers, and unexpected delays in the delivery and repair of caravans, according to the ACCC’s New caravan retailing report released today. This is a media release from the Australian Competition & Consumer Commission (ACCC). It was originally published on 21st July, 2022. The report highlights key issues of concern…

Read More Caravan industry on notice for poor treatment of consumers

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Have you ever tried switching bank accounts online, only to end up feeling confused by the technology? Any situation in which an individual may be unable to engage fully or effectively in a market is considered consumer vulnerability read more here and watch the video. Protecting the most vulnerable people in society falls not just to government but…

Read More New vulnerable consumers standard ensures everyone gets a fair deal

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A CHOICE survey reveals that consumers notice carbon claims and they sometimes influence purchase decisions. But how reliable are they? Need to know New data shows consumers are increasingly taking note of businesses’ carbon credentials But uncertainty remains for some people around whether to trust carbon neutral claims Significant numbers of consumers are factoring carbon…

Read More Consumer awareness growing around carbon credentials

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Australian travellers are growing increasingly frustrated with Qantas as restrictions ease across the country and travel begins again.  This is a media release from CHOICE. It was originally published on 12th April, 2022.  CHOICE spokesperson, Dean Price, said that Qantas was placing unreasonable barriers in the way of travellers trying to redeem their credits or get a refund.…

Read More Qantas’s flight credits policy is “unfair and unworkable”: CHOICE

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If you’re trying to understand electric and hybrid vehicles, what’s under the bonnet can be a bit of a mystery including the maintenance and servicing requirements, read more here. The revised draft standard AS 5732 Electrical vehicle operations – Maintenance and repair provides requirements and guidance on the safe and appropriate handling procedures for those within the mechanical…

Read More How do you service an Electric Car? – draft open for public comment

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Driving while under the influence of alcohol affects perception, vision, concentration, reaction time and causes drowsiness – all of which increase the chances of having an accident. Consequences of drink driving include severe penalties, trauma, and death. Breath alcohol testing devices for personal use should be able to perform in a manner that allows the user to make…

Read More Breath alcohol electronic testing devices for personal use – draft open for public comment

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The Consumers’ Federation of Australia (CFA) has launched its Consumer Policy Agenda 2022. CFA is calling for new consumer policy reforms to be urgently implemented to put consumers in the economy recovery. Competition in key markets is flailing, consumer protections are falling behind best practice, and our institutional arrangements for consumer protection are not supporting…

Read More Consumer Policy Agenda 2022 launched ahead of Federal Election