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Consumer Advocates Respond to ACL Review

Consumer advocates have responded to the Australian Consumer Law Review conducted by Consumer Affairs Australia and New Zealand, noting some great wins for Australian consumers. Consumer Action Law Centre (CALC) CEO Gerard Brody said in a media release that there are some important changes on the horizon. ‘The Final Report proposes to make insurance contracts [...]

By | April 28th, 2017|CHOICE, Consumer Law, Report|0 Comments

Gap in service: ACCAN and SACOSS release report on a lack of telecommunication services to low-income consumers

The Australian Communications Consumer Action Network (ACCAN) and the South Australian Council of Social Service (SACOSS) have collaborated to publish a report on telecommunications affordability. The report, titled Connectivity Costs: Telecommunications Affordability for Low-Income Australia was formed through over 500 surveys with Centrelink recipients and low-income Health Care Card Holders and multiple focus groups. The [...]

By | November 15th, 2016|Communications, Everyday Consumer, Mobile, News, Report, Telcommunications and Internet|Comments Off on Gap in service: ACCAN and SACOSS release report on a lack of telecommunication services to low-income consumers

Productivity Commission launches ACL review: issues paper released

  The Productivity Commission has recently launched a study into the enforcement and administration arrangements underpinning the Australian Consumer Law. The study will focus on the effectiveness of the ‘single-law, multiple regulator’ model – a model where the national consumer law is jointly enforced and administered by the Australian Competition and Consumer Commission (ACCC) and [...]

By | July 25th, 2016|ACL review, Consumer Law, Consumer protection, Everyday Consumer, Govt Inquiries, Independent inquiries, Regulator news and government inquiries, Report, Research|Comments Off on Productivity Commission launches ACL review: issues paper released

OECD E-commerce guidelines – a step forward for consumers in the digital age

Robin Simpson, Consumers International's Senior Policy Advisor discusses the recently revised OECD E-commerce guidelines and their implications for consumers. The OECD published its revised E-commerce guidelines at the end of March. They form a useful outline for any regulator that is developing work in this area and a good starting point for consumer groups that want to evaluate [...]

By | May 24th, 2016|Regulator news, Regulator news and government inquiries, Report, Research|Comments Off on OECD E-commerce guidelines – a step forward for consumers in the digital age