Report

//Report

Gap in service: ACCAN and SACOSS release report on a lack of telecommunication services to low-income consumers

The Australian Communications Consumer Action Network (ACCAN) and the South Australian Council of Social Service (SACOSS) have collaborated to publish a report on telecommunications affordability. The report, titled Connectivity Costs: Telecommunications Affordability for Low-Income Australia was formed through over 500 surveys with Centrelink recipients and low-income Health Care Card Holders and multiple focus groups. The [...]

By | November 15th, 2016|Communications, Everyday Consumer, Mobile, News, Report, Telcommunications and Internet|Comments Off on Gap in service: ACCAN and SACOSS release report on a lack of telecommunication services to low-income consumers

Productivity Commission launches ACL review: issues paper released

  The Productivity Commission has recently launched a study into the enforcement and administration arrangements underpinning the Australian Consumer Law. The study will focus on the effectiveness of the ‘single-law, multiple regulator’ model – a model where the national consumer law is jointly enforced and administered by the Australian Competition and Consumer Commission (ACCC) and [...]

By | July 25th, 2016|ACL review, Consumer Law, Consumer protection, Everyday Consumer, Govt Inquiries, Independent inquiries, Regulator news and government inquiries, Report, Research|Comments Off on Productivity Commission launches ACL review: issues paper released

OECD E-commerce guidelines – a step forward for consumers in the digital age

Robin Simpson, Consumers International's Senior Policy Advisor discusses the recently revised OECD E-commerce guidelines and their implications for consumers. The OECD published its revised E-commerce guidelines at the end of March. They form a useful outline for any regulator that is developing work in this area and a good starting point for consumer groups that want to evaluate [...]

By | May 24th, 2016|Regulator news, Regulator news and government inquiries, Report, Research|Comments Off on OECD E-commerce guidelines – a step forward for consumers in the digital age