Regulator news

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Consumer Affairs Australia and New Zealand (CAANZ) regulators have released guidance on the application of the Australian Consumer Law (ACL) to the fundraising and other activities of charities, not-for-profits and fundraisers. Download A Guide to the Australian Consumer Law – For fundraising and other activities of charities, not-for-profits and fundraisers (pdf, 366.4 KB) CAANZ comprises senior…

Read More CAANZ releases guidance on the application of Australian Consumer Law to charities and fundraising

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The Australian Communications Consumer Action Network (ACCAN) has welcomed the Government’s response to the Productivity Commission report into the existing Universal Service Obligation (USO).   ACCAN are pleased that the Government’s response acknowledges that existing arrangements are out of date and in need of reform, and welcomes the Government’s commitment to provide universal access to voice and…

Read More ACCAN welcomes Government response to Universal Service Obligation

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Consumer group CHOICE is calling for improved labelling on alcoholic drinks to help people compare their beverage options. “For many people Christmas is a time to enjoy a festive drink but if they want to choose lower kilojoule tipples, right now they can’t easily compare their options” says CHOICE spokesperson, Katinka Day. “While consumers can…

Read More CHOICE calls for improved labelling on alcoholic drinks

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Research from consumer group CHOICE has found 92% of people believe it is important that the weight measurement remains on the front of food products. The finding comes as the Federal Government’s National Measurement Institute has today released a policy statement which appears to prioritise trade over transparency. “Labels are for consumers not solely to…

Read More Pack weight threat

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The Turnbull Government will legislate a national Consumer Data Right, allowing customers open access to their banking, energy, phone and internet transactions. Australians will be able to compare offers, get access to cheaper products and plans to help them ‘make the switch’ and get greater value for money. Assistant Minister for Cities and Digital Transformation Angus…

Read More Australians to own their own data

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The Australian Competition and Consumer Commission (ACCC) has found some retailers may be misleading consumers about their rights under the Australian Consumer Law (ACL) after reviewing the online policies of several large Australian clothing retailers. “This year the ACCC has received over 750 complaints regarding consumer guarantees for clothing purchases. We are reviewing the policies…

Read More ACCC Puts Clothing Retailers on Notice

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Energy Consumers Australia (ECA) and the Queensland Consumers Association (QCA) have welcomed the ACCC’s Preliminary Report for its Electricity Supply & Prices Inquiry. In his Preliminary Report, ACCC chairman Rod Sims has confirmed that the electricity market is not working as it should and not delivering good value for money outcomes for consumers. The QCA says this confirms what…

Read More Consumer Advocate Groups welcome ACCC’s Preliminary Report on retail electricity prices

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Tough new ticket scalping reforms will help stamp out dodgy price gouging practices in the live entertainment industry, NSW Minister for Better Regulation Matt Kean announced today. The proposed reforms would put consumers first and stop tickets from being swept up and resold at grossly inflated prices on the secondary market. Mr Kean said the proposed…

Read More Major NSW Ticket Scalping Reforms to Put Consumers First

Media release from the Australia Competition and Consumer Commission (ACCC).  Consumer issues including scams, unscrupulous door- to-door sellers, and discrimination in the housing market headline some of the key priority areas in the National Indigenous Consumer Strategy (NICS) Action Plan 2017–2019. NICS members are the ACCC, ASIC, state consumer affairs agencies and the Indigenous Consumer…

Read More Action Plan to Help Indigenous Australians with Consumer Issues

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A CHOICE investigation into the largest automotive recall in Australian history has found Toyota, Mazda, BMW, Lexus and Subaru have been refitting vehicles with potentially faulty airbags and have failed to inform consumers of the ongoing risk of death or injury. “With 2.3 million vehicles in Australia requiring their potentially lethal Takata airbags to be replaced, it’s…

Read More Car Companies Caught Refitting Lethal Airbags – CHOICE