Regulator news

A chicken sitting in a barn next to two eggs A chicken sitting in a barn next to two eggs

The ACCC is inviting interested parties to comment on the Humane Farm Animal Care’s application to register a certification trademark (CTM) in Australia. The CTM intends to certify that animal derived products bearing the mark have complied with a range of Humane Farm Animal Care’s livestock and poultry welfare standards.  The mark bears the words…

Read More Humane Farm Animal Care application to register a CTM: invitation to comment

A hand holding an iPhone that has a black screen with a picture of a flat battery A hand holding an iPhone that has a black screen with a picture of a flat battery

ACCAN is seeking nominations for Directors to fill three (3) vacancies on its Board. In accordance with the ACCAN Constitution, the 2019-2020 ACCAN Board will consist of nine (9) members1. Six (6) positions are continuing Directors from the 2018-2019 Board. Three (3) Directors are retiring from the Board but may be eligible for re-election as…

Read More Call for nominations for the ACCAN Board

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Financial Rights Legal Centre (Financial Rights), Consumer Action Law Centre (Consumer Action) and Financial Counselling Australia (FCA) have welcomed the Australian Securities and Investment Commission’s (ASIC’s) announcement that it will consult on using new Product Intervention Powers to intervene in the short term credit industry. The new product intervention power allows ASIC to intervene where…

Read More Consumer advocates welcome ASIC intervention in Short Term Credit Market

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The Australian Securities and Investments Commission (ASIC) report released today confirms that consumer credit insurance, commonly tacked on when taking out a loan or credit card, is junk.  This news comes as Australians demand over $2 million worth of refunds after being ripped off by junk insurance through Consumer Action’s DemandARefund tool.   ASIC’s report…

Read More Regulator slams ‘junk insurance’ sold by banks as Aussies demand over $2 million in refunds

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The revised Telecommunications Consumer Protection (TCP) Code fails to adequately protect telco consumers, according to consumer groups. Despite consultation with the telco industry and regulator, consumer groups including ACCAN, Consumer Action Law Centre, WEstjustice, Financial Counselling Australia, Financial and Consumer Rights Council, Financial Rights Legal Centre, Money Mob, and HK Training and Consultancy, consider that…

Read More Telecommunications Consumer Protection Code inadequately protects consumers: consumer groups

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CFA’s quarterly webinar series will continue on Friday 14th June from 2-3pm AEST. The webinar will be hosted by Gerard Brody, CFA Chair and CEO of Consumer Action Law Centre, and Gemma Mitchell, Managing Solicitor at Consumer Credit Legal Service WA. Gerard and Gemma will share reflections and insights from their recent travels to Portugal for the Consumers International Summit, which…

Read More CFA Webinar Series

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Mobile handsets continue to be the most common way consumers are accessing the internet while the largest volume of data is downloaded over fixed lines, as shown in a new ACCC data report on internet activity. The report, for the period ending 31 December 2018, also provides information on the number of retail services in operation…

Read More New report tracks internet activity on mobile and fixed lines

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Eleven telcos have been hit with formal warnings by the Australian Communications and Media Authority (ACMA) for failing to tell potential new customers that they do not provide Priority Assistance (PA) services, or failing to name a telco that does.  The eleven telcos are Activ8me, Aussie Broadband, Dodo, Exetel, Foxtel, MyRepublic, Skymesh, Southern Phone, Spintel, TPG, and V4 Telecom.…

Read More Telcos warned for not helping vulnerable consumers

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Australians lost almost half a billion dollars to scammers in 2018 according to the latest figures in the ACCC’s Targeting Scams report released today. “Total combined losses reported to Scamwatch and other government agencies exceeded $489 million – $149 million more than 2017,” ACCC Deputy Chair Delia Rickard said. “And these record losses are likely just the tip…

Read More Scams cost Australians half a billion dollars

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CFA and several member organisations have made written submissions to the federal government’s review of the grocery industry unit pricing mandatory Code of Conduct administered by the ACCC. The Code requires most very large grocery stores and online grocery retailers to display on shelf labels, etc. the price per unit of measure of grocery products…

Read More CFA and members make submissions to review of federal unit pricing regulation