Regulator news

Post thumbnail

Australians’ ever-increasing appetite for data-hungry video services is transforming the communications landscape. This is a key finding of the Australian Communications and Media Authority’s Communications report 2017–18, tabled in federal parliament today. The annual ACMA report examines the current telecommunication and media environment, including the latest in industry innovations and consumer trends.   ‘Over 50 per…

Read More Changes to communications landscape accelerating

Post thumbnail

A new affordable home broadband product for financially stressed Australians on low incomes should be a key priority for political parties ahead of the 2019 Federal election, according to consumer organisation ACCAN. Australia’s peak body representing telecommunications consumers, ACCAN, is urging the nation’s political parties to consider a proposal for a wholesale broadband concession that…

Read More No Australian Left Offline

Consumer Advocates in Canberra for the release of the Royal Commission's final report

The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry has now concluded. The Final Report and the Government’s response was released to the general public on Monday afternoon, providing a road map for law reform that should deliver improved standards in the finance sector.  Many of the report’s 76 recommendations have been welcomed by consumer organisations including CHOICE, Consumer…

Read More Consumer groups respond to Royal Commission Final Report

Post thumbnail

The Australian Labor Party has announced a proposed ‘super complaint’ function for our consumer watchdog, the Australian Competition and Consumer Commission (ACCC). Under the proposal, a ‘super complaint’ from designated consumer or small business groups about consumer or competition issues would require the ACCC to investigate and make a public response, including its proposed action,…

Read More Labor proposes ‘super complaints’ policy

Post thumbnail

People will be hundreds of thousands of dollars worse off in retirement if the Federal Government doesn’t act now to stop the superannuation sector eroding savings. Today the Productivity Commission has released its plan to reverse the outdated structure that has led to poor performing funds, multiple accounts and zombie insurance policies. Fixing these problems…

Read More Advocates call for changes to superannuation sector

Post thumbnail

The Essential Services Commission determines the maximum surcharge that can be collected when someone pays for a taxi using any method other than cash. The ESC is now reviewing this surcharge. Non-cash payment transactions include those made by credit card, charge card, and debit card. Cabcharge cards and dockets are also considered non-cash payment methods.…

Read More Victorian regulator consults on maximum taxi surcharges

Post thumbnail

Today ASIC has released Report 604  Credit card lending in Australia – An update (REP 604), which sets out the changes being made by lenders to help consumers with credit card debt. In July 2018, ASIC released Report 580 Credit card lending in Australia (REP 580), which found more than one in six consumers is struggling with credit card debt. The…

Read More Lenders commit to improve credit card practices following ASIC review

Post thumbnail

Thirty-one telcos face enforcement action for not having appropriately documented complaints-handling processes in place following investigations by the Australian Communications and Media Authority (ACMA). The ACMA investigated 41 telcos to assess their compliance with new requirements, in place since 1 July 2018, to have a documented complaints-handling process available for their customers. Following the investigations: only…

Read More Telcos directed to comply with complaints-handling rules

Post thumbnail

The Australian Energy Regulator’s decision on the rate of return monopoly network businesses can earn will help create breathing space for consumers struggling with energy affordability. The CEO of Energy Consumers Australia Rosemary Sinclair said that the decision was important because the rate of return on capital accounts for around half the revenue network business…

Read More Regulator’s decision on network earnings creates breathing space for consumers

Post thumbnail

New research from leading consumer and tenancy groups (CHOICE, National Shelter and the National Association of Tenant Organisations (NATO)) show that Australians who rent are living in fear of eviction and rent rises. The report ‘DISRUPTED: The consumer experience of renting in Australia ‘DISRUPTED: The consumer experience of renting in Australia’ surveyed Australians who rent…

Read More New report from leading consumer and tenancy group on renting in Australia

Post thumbnail

The ACMA has established a Scam Technology Project to explore practical technical solutions to address the proliferation of scam calls over Australian telecommunications networks. ‘Scam calls are more than a nuisance. They pose a real threat, particularly to those in vulnerable circumstances such as older people,’ said ACMA Chair Nerida O’Loughlin. “This project will investigate…

Read More Scam Technology Project to address proliferation of scams