Regulator news

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Australians lost almost half a billion dollars to scammers in 2018 according to the latest figures in the ACCC’s Targeting Scams report released today. “Total combined losses reported to Scamwatch and other government agencies exceeded $489 million – $149 million more than 2017,” ACCC Deputy Chair Delia Rickard said. “And these record losses are likely just the tip…

Read More Scams cost Australians half a billion dollars

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CFA and several member organisations have made written submissions to the federal government’s review of the grocery industry unit pricing mandatory Code of Conduct administered by the ACCC. The Code requires most very large grocery stores and online grocery retailers to display on shelf labels, etc. the price per unit of measure of grocery products…

Read More CFA and members make submissions to review of federal unit pricing regulation

The Federal Government has committed to a process to fund a superannuation consumer advocate in Tuesday night’s budget. Independent consumer groups CHOICE and the Superannuation Consumers Centre (SCC) have welcomed the Federal Government’s announcement to scope the permanent funding of a Superannuation Consumer Advocate but say this needs to be backed by a substantial long-term…

Read More Budget backing for superannuation consumer advocate

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Labor will make the Australian economy fairer and more competitive by raising the penalties for competition and consumer breaches to levels in line with other advanced nations. In recent years, the Australian Competition and Consumer Commission (ACCC) has brought cases against a veritable who’s who of major firms. Telstra was fined for misleading consumers about…

Read More Labor proposes to increase penalties for competition law contraventions if elected

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The Morrison Government has issued a safety warning notice to the public regarding risks associated with button batteries. Button batteries, also known as coin cell batteries, are flat, round, single cell batteries, used in a broad range of personal and household products such as children’s toys, hearing aids, watches, remote controls, digital thermometers and bathroom…

Read More Coalition issues button battery safety alert

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The Australian Prudential Regulation Authority (APRA) and the Australian Securities and Investments Commission (ASIC) have released a series of publications and an online tool allowing policyholders – for the first time – to compare life insurers’ performance in handling claims and disputes. The joint project is the culmination of more than two years of work…

Read More APRA and ASIC publish world-leading life insurance data

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A new report released today by Australia’s peak communications consumer organisation, the Australian Communications Consumer Action Network (ACCAN), shows that telco customer service representatives are being encouraged to focus on selling over service, potentially exposing consumers to questionable selling practices. The Spotlight on Telco Commissions and Targets exploratory report was commissioned following a number of…

Read More ACCAN shines a light on telco sales practices in new report

L-R: ACCC Deputy Chair Delia Rickard, CFA Deputy Chair Gordon Renouf and Lauren Levin

The CFA Prize for Consumer Advocacy is awarded annually at the ACCC National Consumer Congress. Now in its second year, the prize is open to any consumer advocate or advocacy organisation who has conducted consumer advocacy during the previous year.   This year, the judging panel consisted of Gail Pearson, Gordon Renouf and Delia Rickard. Entries were judged on the following…

Read More 2019 CFA Advocacy Prizewinner announced

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The Australian Communications Media Authority (ACMA) has formally warned Telstra, Optus and Vodafone for failing to provide information about products and services that may suit the needs of consumers with a disability. Telcos are required to provide this information under telecommunications consumer protection rules.  ‘Telecommunications services play a vital role in the lives of all…

Read More Telcos warned about disability information failures

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CHOICE says children’s lives are being jeopardised by business ignoring button battery risk, and are calling for an overhaul of product safety laws in the wake of recent tests which show manufacturers and retailers are ignoring safety risks posed by button battery powered items. “10 out of 17 button battery powered household items failed CHOICE…

Read More Button battery safety failures