Regulator news

CHOICE launches Complane

CHOICE has introduced their new consumer assistance tool: Complane. Complane has been developed to minimize the number of difficulties that travelers have making complaints with airlines when their flights are delayed or canceled. CHOICE recently conducted a study into passenger travel, revealing that over the past year, over 23 per cent of travelers faced either [...]

By | July 21st, 2016|Airports, Articles, Campaigns, CHOICE, Everyday Consumer, Regulator news, Transport, Travel|Comments Off on CHOICE launches Complane

Australian Energy Regulator seeking expressions of interest for Consumer Challenge Panel members

The Australian Energy Regulator (AER) is seeking Expressions of Interest from individuals to apply to be a member of the Consumer Challenge Panel (CCP). The CCP forms an invaluable part of the AER’s regulatory decision-making process by providing consumer insight and perspective into the AER’s decisions. Individuals with consumer experience and engagement, regulatory decision-making or knowledge of [...]

By | July 14th, 2016|Energy, Environment, Regulator news, Regulator news and government inquiries, Utilities|Comments Off on Australian Energy Regulator seeking expressions of interest for Consumer Challenge Panel members

OECD E-commerce guidelines – a step forward for consumers in the digital age

Robin Simpson, Consumers International's Senior Policy Advisor discusses the recently revised OECD E-commerce guidelines and their implications for consumers. The OECD published its revised E-commerce guidelines at the end of March. They form a useful outline for any regulator that is developing work in this area and a good starting point for consumer groups that want to evaluate [...]

By | May 24th, 2016|Regulator news, Regulator news and government inquiries, Report, Research|Comments Off on OECD E-commerce guidelines – a step forward for consumers in the digital age

Consumer groups welcome a stronger ASIC

Consumer groups CHOICE and Consumer Action Law Centre welcome today’s announcement of new funding and powers to protect consumers of financial services. In 2014-15 ASIC’s budget was reduced by $120 million over four years, in addition to an efficiency dividend of $47 million over the same period.[i] “Today’s funding announcement is good news for Australians. [...]

By | May 23rd, 2016|ASIC, CHOICE, Finance, Regulator news|Comments Off on Consumer groups welcome a stronger ASIC