ACMA

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The Australian Communications and Media Authority (ACMA) has released its Combating Scams report which recommends new enforceable obligations on telcos and the immediate commencement of trials for a number of scam reduction initiatives. The trials aims to reduce common phone scams such as malicious ‘spoofing’, where scammers disguise their number to make it look like…

Read More ACMA recommends immediate action to combat scams

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Eleven telcos have been hit with formal warnings by the Australian Communications and Media Authority (ACMA) for failing to tell potential new customers that they do not provide Priority Assistance (PA) services, or failing to name a telco that does.  The eleven telcos are Activ8me, Aussie Broadband, Dodo, Exetel, Foxtel, MyRepublic, Skymesh, Southern Phone, Spintel, TPG, and V4 Telecom.…

Read More Telcos warned for not helping vulnerable consumers

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The Australian Communications Media Authority (ACMA) has formally warned Telstra, Optus and Vodafone for failing to provide information about products and services that may suit the needs of consumers with a disability. Telcos are required to provide this information under telecommunications consumer protection rules.  ‘Telecommunications services play a vital role in the lives of all…

Read More Telcos warned about disability information failures

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An Australian Government project to reduce harmful scam activity has released its Terms of Reference. The Scam Technology Project, led by the Australian Communications and Media Authority (ACMA) with representation from the Australian Competition and Consumer Commission (ACCC) and the Australian Cyber Security Centre, will explore ways to disrupt scam activity on telco networks. Chair…

Read More Scam project underway

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Australians’ ever-increasing appetite for data-hungry video services is transforming the communications landscape. This is a key finding of the Australian Communications and Media Authority’s Communications report 2017–18, tabled in federal parliament today. The annual ACMA report examines the current telecommunication and media environment, including the latest in industry innovations and consumer trends.   ‘Over 50 per…

Read More Changes to communications landscape accelerating

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Thirty-one telcos face enforcement action for not having appropriately documented complaints-handling processes in place following investigations by the Australian Communications and Media Authority (ACMA). The ACMA investigated 41 telcos to assess their compliance with new requirements, in place since 1 July 2018, to have a documented complaints-handling process available for their customers. Following the investigations: only…

Read More Telcos directed to comply with complaints-handling rules

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The ACMA has established a Scam Technology Project to explore practical technical solutions to address the proliferation of scam calls over Australian telecommunications networks. ‘Scam calls are more than a nuisance. They pose a real threat, particularly to those in vulnerable circumstances such as older people,’ said ACMA Chair Nerida O’Loughlin. “This project will investigate…

Read More Scam Technology Project to address proliferation of scams

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The ACMA has directed Telstra to commission an independent audit of compliance with its priority assistance obligations for customers with life-threatening medical conditions. Telstra must also implement a range of systems, processes and reporting to assure the future reliability and effectiveness of priority assistance. The remedial direction results from an investigation into Telstra following two incidents in 2017, where…

Read More Telstra breaches priority assistance obligations

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Eight new members have joined the Australian Communications and Media Authority’s Consumer Consultative Forum (CCF) to provide information and advice on telecommunications issues affecting Australians. The organisations appointed are: Consumer Policy Research Centre Country Womens’ Association of Australia Deaf Australia Federation of Ethnic Communities’ Council of Australia LegalAid NSW NSW Business Chamber South Australian Council of…

Read More New appointments to telco consumer forum

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The ACMA’s final set of rules to improve the experience for consumers moving to services delivered over the National Broadband Network (NBN) commence today. ‘The ACMA has been working hard on behalf of consumers to address issues of concern before we reach the peak rollout period for the NBN,’ said ACMA Chair Nerida O’Loughlin. Over…

Read More ACMA’s telco rules finalised

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The Australian Communications and Media Authority has approved new rules restricting gambling advertising during live sport streamed online. The Broadcasting Services (Online Content Service Provider Rules) 2018 prohibit gambling advertising during live sport that is streamed online between 5.00 am and 8.30 pm. At all other times, gambling advertising is also restricted. The ACMA developed the rules…

Read More New gambling ad rules kick in for online content service providers