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An Australian Government project to reduce harmful scam activity has released its Terms of Reference. The Scam Technology Project, led by the Australian Communications and Media Authority (ACMA) with representation from the Australian Competition and Consumer Commission (ACCC) and the Australian Cyber Security Centre, will explore ways to disrupt scam activity on telco networks. Chair…

Read More Scam project underway

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The following is a transcript of the keynote address presented by Fiona Guthrie AM, Chief Executive Officer of Financial Counselling Australia, at the ACCC 2019 National Consumer Congress. Reimagining the Corporation: Why we need to change the purpose of our biggest companies INTRODUCTION I am going to begin and end this speech in the same place. And that is…

Read More Reimagining the Corporation: Fiona Guthrie’s speech to the National Consumer Congress

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The Australian Labor Party has announced a proposed ‘super complaint’ function for our consumer watchdog, the Australian Competition and Consumer Commission (ACCC). Under the proposal, a ‘super complaint’ from designated consumer or small business groups about consumer or competition issues would require the ACCC to investigate and make a public response, including its proposed action,…

Read More Labor proposes ‘super complaints’ policy

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Recent surveillance activities by the ACCC have identified many convertible tricycle strollers did not have important safety features such as brakes, appropriate harnesses, tether straps or suitable warnings required under the standard.  There are a wide variety of tricycles currently for sale in the market. Some tricycles closely resemble a traditional tricycle (sometimes with a…

Read More Convertible tricycle strollers – have your say

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The Australian Competition and Consumer Commission (ACCC) and the Australian Securities and Investments Commission (ASIC) will have investigative powers to assess whether a term in a standard form contract may be unfair, thanks to measures passed in the Parliament by the Coalition Government yesterday. This means the regulators will have stronger powers to ensure consumers…

Read More ACCC & ASIC given stronger powers over unfair contract terms

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Consumer advocates have welcomed the findings of the Australian Competition and Consumer Commission’s (ACCC) Retail Electricity Pricing Inquiry Final Report, released yesterday. Energy Consumers Australia Acting CEO Lynne Gallagher said the final report confirms what consumers have been saying: that the electricity market is not working as it should and not delivering good value for…

Read More Consumer advocates welcome ACCC Final Report on electricity market

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The ACCC has today published the final report of its communications sector market study, which includes 28 recommendations and actions on competition and consumer issues. Much has changed since the ACCC published its draft report in October 2017. Since then, the ACCC has secured eight court-enforceable undertakings from various internet service providers on NBN speeds,…

Read More ACCC finalises report on communications market

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ACCAN welcomes the release of the first round of results from the ACCC’s Measuring Broadband Australia speed monitoring program, and its generally positive findings. ‘We’ve long been calling for the independent monitoring of broadband speeds so consumers know what they’re likely to be getting when they buy a service. We’re strongly supportive of the ACCC’s…

Read More ACCAN welcomes ACCC’s first NBN speed test results

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The Australian Communications Consumer Action Network (ACCAN) welcomes the ACCC’s announcement today that it has commenced proceedings against Telstra for misleading its customers about third party billing services. ACCAN CEO Teresa Corbin said that consumers have been extremely frustrated by these unexpected charges on their telco bills and by the difficulties they experience in resolving…

Read More ACCAN welcomes ACCC action over Premium Billing charges